Implementation Project Manager, PatientIQ
Cloud-based patient engagement technology
Open for applications
Cloud-based patient engagement technology
21-100 employees
Open for applications
21-100 employees
Company mission
To be a single, transparent, and easy-to-use solution that enables users to systemically collect, measure, analyze patient outcomes data to drive medicine forward.
Role
Who you are
- 5+ years of experience in project or program management leading enterprise SaaS implementations, preferably within healthcare or a regulated industry
- Strong understanding of enterprise implementation governance, risk management, and change management principles, with experience operating in growth-stage SaaS, consulting, or professional services environments
- Demonstrated experience managing large health system clients and executive stakeholders
- Experience or exposure to EHR integrations (e.g., Epic, Oracle Health/Cerner) work preferred, but not required
- Proficient with project management tools (e.g., Smartsheet, Notion), collaboration tools (Zoom, Slack, Google Workspace, Hubspot CRM), and Microsoft Office Suite
- Willingness to travel up to 50% annually
What the job involves
- The Implementation Project Manager at PatientIQ is a strategic leader responsible for delivering complex, enterprise-level implementations across large health systems and healthcare organizations
- This role owns the full lifecycle of implementation engagements, from executive kickoff through go-live and measurable value realization, ensuring delivery excellence across technical, operational, and organizational dimensions
- This individual will lead sophisticated SaaS implementations that frequently include EHR integrations, data migrations, system conversions, and workflow transformation initiatives
- The Implementation Project Manager serves as the executive-facing delivery lead, aligning customer stakeholders, EHR partners, and internal cross-functional teams to drive successful outcomes in highly regulated and complex environments
- The ideal candidate combines enterprise program leadership with startup agility, bringing structure and rigor while remaining adaptable and solutions-oriented
- They take ownership of outcomes and proactively remove obstacles, partnering across teams to ensure delivery success
- Own end-to-end delivery of enterprise implementations from kickoff through go-live, inclusive of complex EHR (e.g. Epic, Oracle Health/Cerner) integration builds, conversions, and migrations
- Develop and govern comprehensive project plans covering EHR integrations, interface builds, data validation, system configuration, workflow redesign, training, and go-live monitoring
- Establish & maintain clear governance structures, communication cadences, and executive status reporting mechanisms to fit large-scale health system engagements
- Drive achievement of time-to-first-value, user adoption, and other implementation success metrics
- Lead communication to executive and operational stakeholders, ensuring implementation progress, risks, and impact is communicated clearly at all levels of customer organization
- Identify and mitigate cross-functional risks across technical, clinical, and operational workstreams, maintaining strong documentation and change management discipline
- Escalate and resolve issues with clarity and urgency, balancing customer experience with internal resource management
- Ensure high customer satisfaction as measured by NPS, CSAT, and long-term expansion readiness
- Operate with high accountability and a bias toward action in a fast-growing environment
- Think outside the box of traditional project management when necessary to remove obstacles and maintain delivery momentum
- Drive strategic internal initiatives aimed at improving the scalability and efficiency of the implementation process, focusing on scalable frameworks, playbooks, and tools as PatientIQ grows
- Drive internal process improvements informed by KPIs, delivery metrics, and enterprise client feedback
Our take
Improving patient outcomes is an increasing priority in the US healthcare system, and studies suggest this comes not from spending more, but spending smarter. PatientIQ is a platform aiming to achieve just this, translating patient outcome data into actionable insights that can improve clinical care.
The healthcare industry has been slow to adopt the use of big data in comparison with sectors such as finance and engineering, but PatientIQ's platform is the largest and fastest-growing healthcare technology partner for deriving actionable insights from patient outcomes data. In addition to data collection and analytics, PatientIQ automates clinical workflows and allows for collaborative work with other organizations in its network, further boosting patient outcomes and clinical decision making.
PatientIQ's platform is designed to accrue value more gradually than its competitors, building on data-sharing and collaborative insights from users rather than providing a one-size-fits-all solution. With significant funding to its name, PatientIQ is using funding to further enhance its platform and accelerate its expansion in the global market, for a future of even more success.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
May 2022
$20m
SERIES B
Total funding: $20m
Company benefits
- Unlimited vacation
- Professional development
- Company 401k
- Health Insurance
Company HQ
River North, Chicago, IL
Leadership
Matthew Gitelis
(Founder & CEO)A qualified MD and former Financial Analyst who worked at companies such as BMO Capital Markets. They also worked as a researcher at Rush Medical College before co-founding PatientIQ in 2016.
John Gerhardt
(CTO)Prior to joining PatientIQ in 2022, John spent 3 years at Compass, as a Director of Engineering. They also spent 4 years at Contactually as a VP of Engineering and 4 years at Market76 as a Lead Engineer.
Michael Casey
(COO)Michael initially joined PatientIQ in 2019 as a Director of Business Development & Strategy, becoming VP of Operations & Strategy in 2021 and COO in 2024. Prior to this, they spent nearly 5 years at the Chicago Cubs as a Strategy & Development Analyst/Associate.
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