SRE Principal Engineer, Motorola Solutions

• Proven track record as a technical leader for an SRE, DevOps, or cloud infrastructure teams in complex environments
• Experience with mission-critical systems, ideally in emergency call management (NG911) or public safety solutions
• Hands-on experience in designing, analyzing, and troubleshooting large-scale distributed systems
• Expertise in public and multi-cloud platforms (AWS and Azure)
• Familiarity with geographically dispersed, cross-functional team collaboration
• Strong knowledge of site reliability engineering principles, including monitoring, alerting, and incident management
• Proficiency in automation tools and frameworks (e.g., Terraform, Ansible, Jenkins, GitHub Actions)
• Experience with distributed systems, predictive monitoring, self-healing mechanisms, and high-availability architectures
• Practical knowledge of technologies such as Java (preferred), .Net Core/C#, Angular, PostgreSQL, MS SQL Server, RabbitMQ/Kafka, Redis (preferred)
• Excellent communication skills for technical and non-technical audiences
• Strong problem-solving mindset and a focus on continuous improvement
• 8+ years of experience, including 5+ years as a technical leader for SRE, DevOps, or cloud infrastructure teams in complex environments with practical experience with automation tools and frameworks

Desirable

• We are seeking a skilled and motivated Technical Lead with a passion for technology and leadership to guide our Site Reliability Engineering (SRE) team in managing NG911 call routing and handling systems
• Hosted in public, private, and multi-cloud environments (AWS and Azure), these life-critical systems require achieving and maintaining 99.999% availability
• Provide comprehensive technical leadership for the entire SRE team
• Drive the technical direction, architectural standards, and implementation of reliability best practices
• Mentor and guide the team in advanced technical problem-solving and continuous technical improvement
• Oversee the design and implementation of high-availability (HA) architectures
• Ensure systems meet the target of 99.999% availability
• Develop and enforce strategies for observability, monitoring, and automated health issue detection
• Lead incident response efforts, including triage, troubleshooting, and communication with stakeholders
• Maintain robust incident playbooks and ensure readiness for on-call support
• Facilitate Failure Mode and Effects Analysis (FMEA) and Chaos Engineering activities
• Provide the technical overview and direction for all SRE team projects, ensuring consistent architectural excellence and reliability standards across the board
• Act as the key technical liaison, clearly articulating the SRE team's technical strategy and reliability status to engineering teams, product management, and executive leadership
• Collaborate with development teams to drive technical alignment, promote best practices, and communicate system performance and technical achievements
• Drive automation initiatives to enhance system resilience and reduce manual intervention
• Track and report key metrics such as SLOs, error budgets, MTTD, and MTTR
• Stay informed about emerging technologies and best practices to continuously improve reliability processes
• Key Success Metrics:
• Achievement of 99.999% system availability targets
• Reduction in incident frequency and impact over time
• Improved team efficiency through increased automation coverage
• Positive feedback from internal stakeholders and engineering partners
• Join us in leading a team dedicated to ensuring the reliability and resilience of systems that support critical public safety operations