CRM Manager, Indeed Flex
£35-40k
+ Bonus
4 days a week in office
Flexible technology based staffing platform
Open for applications
Flexible technology based staffing platform
201-500 employees
Open for applications
£35-40k
+ Bonus
4 days a week in office
201-500 employees
Company mission
To unlock a world where access to work and workers is frictionless.
Role
Who you are
- Proven experience in CRM marketing, preferably in a technology-driven or e-commerce environment
- Strong understanding of CRM principles, strategies, and best practices
- Proficiency ideally in Braze or other CRM platforms and tools, such as Salesforce, HubSpot, or similar systems
- Pays an extremely high attention to detail
- Excellent analytical skills with the ability to interpret data, derive insights, and make data-driven decisions
- Creative thinker with a customer-centric mindset and a passion for delivering exceptional customer experiences
- Strong project management skills with the ability to manage multiple projects simultaneously and meet deadlines
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams
- You’re a great communicator and highly collaborative. We’re best when we all pull in the same direction
- You don’t mind doing the work, whatever it is - you can see the impact at the end and you’re in it for the long haul
- Data is your heart and soul - you know you need it to drive you in the right direction
- You’re proactive and always willing to learn
- You can navigate the ambiguity and high levels of autonomy in a scale up environment - you know what we’re about and you want to be a part of it
What the job involves
- As the CRM Manager at Indeed Flex, you will play a crucial role in driving user engagement, optimising the customer journey, and ensuring exceptional experiences for our Jobseekers and Flexers
- Leveraging data-driven insights, you will personalise interactions, improve retention, and enhance overall customer satisfaction
- Your efforts will contribute significantly to the success and growth of our platform by fostering strong and lasting relationships with our Flexers
- Manage the communications calendar across both UK and US markets, playing a key role as gatekeeper and orchestration for bespoke communications
- Plan, execute, and optimise targeted email, SMS, and push notification campaigns to drive customer engagement, conversions driving shift fulfilment, and retention
- Develop and execute CRM strategies to effectively engage and retain customers across multiple channels
- Utilise data analytics and segmentation techniques to identify key customer segments and tailor messaging and campaigns accordingly
- Develop and implement customer lifecycle programs to guide Flexers through their journey, from onboarding to retention and re-engagement
- Analyse customer data and campaign performance metrics to derive actionable insights and optimise CRM initiatives continuously
- Collaborate closely with internal teams, including Marketing, Product, and Operations, to align CRM initiatives with overall business objectives and ensure seamless execution
- Ensure compliance with data protection regulations, such as GDPR, and implement best practices for data privacy and security in all CRM activities
Salary benchmarks
Our take
Approximately one-third of the UK workforce works part-time, and interest in part-time and flexible work is forecasted to continue as the economy recovers and people seek work opportunities that fit their priorities.
Syft, a UK-based online recruiting platform for the hospitality, events and light industrial sectors, was acquired by Indeed in 2019. The company introduced the Indeed Flex brand to incorporate workforce management, VMS and a fully managed service for employers’ flexible and part-time recruitment and staffing needs.
Indeed Flex has been well-served by its laser-sharp focus on flexible workers, and its connection to Indeed has lent the company valuable credibility. It will need to continue to attract top part-time talent to ensure its continued success.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-9% employee growth in 12 months
Company
Employee endorsements
People of all backgrounds are welcomed
"A very diverse workforce, there are people from different backgrounds and cultures at all levels of the company where everyone can be a true self..."
Company benefits
- Unique bonus structure for every employee - based on performance
- 25 Days PTO (Prorated) + Birthday Day Off
- Regular team building events
- Short Term Incentive Plan (STIP)
- Cycle to work scheme
- Discounted gym memberships
- Perkbox - discounts and goodies on all your favourite brands
- Private Medical Coverage
- Pension
- Dental Plan
Company HQ
Farringdon, London, UK
Diversity, Equity & Inclusion at Indeed Flex
- We have a variety of Employee Resource Groups to celebrate a culture of inclusiveness
- We partner with various professional networking groups to find, attract, and mentor talent from underrepresented groups
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