Product Support Engineer, Beyond Finance
Debt resolution programs
Job no longer available
Debt resolution programs
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To help people escape crippling debt and achieve financial freedom.
Role
Who you are
- 2+ years in a technical support, system administration, SRE, or similar role
- Familiarity with troubleshooting and replicating software problems
- Experience collaborating with various tiers of support
- Ability to quickly learn new tools
- Well-organized, excellent work ethic, pays attention to detail, and self-starting
- Ability to independently track project progress and identify process gaps
- Excellent written and verbal communication skills
- Experience with SQL
- Experience with frontline support of operations users and third-party applications
- Experience with a major platform for ticketing and support (FreshService, Zendesk, Zoho, ServiceNow, etc.)
- Demonstrable clarity of thought and the ability to independently navigate ambiguous situations to achieve results
- Proven ability to work successfully with limited supervision and prioritize tasks for various stakeholders
What the job involves
- We are seeking a Product Support Engineer to support Beyond Finance’s ambitious growth
- You will investigate issues facing our operations users in various applications while working in a semi-autonomous and fast-paced environment
- You will utilize your skills in end user support, software troubleshooting, and SQL to efficiently solve a large number of issues each day
- Handle Tier II support for Operations users of CRM tools and some dependent systems
- Act as an escalation point to our Tier I support team
- Investigate, diagnose and debug production issues coming from agents and escalations
- Reproduce and customer issues by using existing tools
- Collaborate with other technology teams across the organization to investigate escalated issues
- Escalate trends, bugs, and other system errors to Tier III support and product teams
- Contribute to product documentation, knowledge transfer, customer knowledge base, and best practices guides
- Assist with critical escalations in technically challenging situations in collaboration with support teams
Our take
In a financial landscape where consumer debt has reached record highs, Beyond Finance specializes in debt resolution services tailored to individual needs. Recognizing the complexities of personal debt, the company focuses on creating debt reduction schemes that guide consumers through the intricacies of debt consolidation and resolution, offering a strategic approach to alleviate the burden of indebtedness.
The company's debt reduction programs come equipped with financial education and tools, delivered via an individualized scheme. Importantly, this is all accessible via a mobile app, meaning Beyond's programs stand out for being incredibly easy to manage and use.
This commitment to providing simple, tailored debt resolution services underscores Beyond's dedication to helping individuals regain financial control. In its pursuit of sustained growth, the company has secured a substantial injection of capital that is poised to propel its consistent operations and fuel future growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Generous PTO
- Competitive Health Care Plans
- 401(k) Matching
- Paid Referral Program
- Paid Parental Leave
- LifeMart Discount Program
- At-home Equipment Provisions
Company values
- Clients First: We walk with our clients every step of the way through their finanical journey, showing compassion and empathy until we help them live the debt-free life they deserve
- Best Answer Wins: We encourage differences of opinion and perspective through direct communication, collaboration and empowering people across all roles and levels. Our innovative ideas and broad range of expertise help us reach the best solution for those we serve
- Data-driven Approach: Fueled by technology and data, we are inspired to explore new ways to solve old problems. We use metrics and innovation to maximize customer satisfaction and retention
- Operate as an Owner: We are motivated to execute, deliver results and roll up our sleeves to work together for the success of our clients, our company and each other
- Elevate Others: By working together, we lift up our clients and employees to strive for excellence, reach their milestones, and accomplish their objectives
Company HQ
Chicago Loop, Chicago, IL
Articles
Leadership
Lou Antonelli
(COO, not founder)Has worked at Beyond Finance since 2019, initially as an Executive VP before becoming the Chief Operating Officer in 2020. Before joining Beyond, they were the VP and CRO at National Debt Relief and the Director of Business Relationships at Costco.
Salary benchmarks
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