Customer Success Executive, Zinc Work
$25-27k
2 days a week in office
Automated employee reference and background checking software
Job no longer available
Automated employee reference and background checking software
101-200 employees
Job no longer available
$25-27k
2 days a week in office
101-200 employees
Company mission
To change the way people prove their work identity.
Role
Who you are
- An active and empathetic listener
- Stellar communication skills - especially in short-form writing
- An ability to speak to different audiences with ease: every conversation is different, and you're prepared to switch gears
- You're a natural problem solver that wants to challenge themselves daily
- You're someone who thrives in a fast-paced, challenging, and dynamic environment
- You've probably got some customer facing experience
- High emotional intelligence, understands how to give and receive honest feedback
- This is a junior role, and we're not expecting much role-specific experience: however if you have customer service experience and can demonstrate you're a great written communicator we can offer a role where you'll receive full training and a solid stepping stone into a Customer Service career in the Tech Industry
What the job involves
- We're looking for a full-time Customer Success Executive with excellent written communication skills, that has an appetite to learn our domain
- This entry-level role will be working with existing customers to deliver unforgettable experiences for their candidates.
- This is an opportunity for someone who would like to gain experience in a startup environment and customer success in one of the highest performing teams in the business: highly valued externally by our clients and internally by the whole Zinc Team
- This role has come about due to growth in the company and in 6 months time, a successful Customer Success Executive will have fast response times and stellar customer feedback scores!
- Running live chat and responding to emails to keep checks that need help running smoothly
- Data Management: The role involves some transactional work, entering data and updating Zinc’s dashboards
- Speaking with customers every day to help our clients give great candidate experience!
- Problem solving: you'll need to be able to solve problems at pace and think on your feet
- Working on a rota system with hours that can be between 08:00-20:00 GMT
- You're the shopfront of Zinc: candidates speak to you the most, the success of our accounts depend on you 💚
Salary benchmarks
Our take
The existing processes for referencing and background checking suffer from notable inefficiencies, marked by biases, time-consuming procedures, and an intimidating experience for candidates. Addressing these challenges, Zinc Work aims to solve these processes by introducing an automated reference and background-checking solution.
Setting itself apart in the market, Zinc Work focuses on the user-friendly design of its solution, its swift integration into existing Applicant Tracking Systems (ATS), and its high level of customisation. With a vision to offer a solution for background checks, Zinc covers a spectrum from criminal record checks to financial, education, identity, employment, and reference checks.
Funding secured in 2023 was led by esteemed financial services investor AVP (AXA Venture Partners) and supported by Seedcamp, and will facilitate the launch of groundbreaking industry initiatives. These include the introduction of the first reusable global Right To Work check, the first Employment verification reference integrated with HMRC, and a background check template library collaboratively contributed to by over 40 Zinc Work customers. This financial injection underscored Zinc's commitment to innovation and reinforced its position as a trailblazer in the realm of automated reference and background checking solutions.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
43% female employees
Company
Funding (last 2 of 3 rounds)
Jul 2023
$6.6m
SERIES A
Mar 2022
$1.4m
SEED
Total funding: $8.4m
Company benefits
- 24 days holiday + Bank Holidays + your birthday off
- Apple laptop and latest tech gear for your home workstation
- £1200 annual benefits allowance (ThanksBen, from month 2)
- Early finish Fridays (16:00)
- Yearly company Retreat
- Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
- Statutory pension with NEST (3% employer, 5% employee)
- Zinc shares, issued through the EMI Scheme
- Unlimited access to MoreHappi coaching
Company values
- Empathy: Seeking to understand your perspective first
- Collaboration: We will work teogether to solve problems
- Empowered: Empowering candidates with information and data
- Speed: We will work to deliver at pace
- Integrity: We are truth seekers, providing transparent information
- Pragmatic: We're a solutions oriented team that seeks to solve
Company HQ
London, UK
Leadership
Charlotte Lucy Hall
(Co-Founder)Previously a Marketing Manager at Superscript, Podcast Producer at Talent Hacks for Scaleups, and a Marketing Executive at ILTM.
Luke Shipley
(Co-Founder)Previously EMEA Head of Technology at Intelletec for 1 year. Has also co-founded stitch Leggings and Lean Lychee.
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