Customer Success Manager, Sourcemap
$90-115k
More information about location
Supply chain mapping and monitoring software
Open for applications
Supply chain mapping and monitoring software
21-100 employees
Open for applications
$90-115k
More information about location
21-100 employees
Company mission
To enable businesses across industries to map their end-to-end supply chain as fast as possible to strengthen the global economy in this era of responsible sourcing.
Role
Who you are
- 5+ years relevant work experience and demonstrated success in Customer-facing enterprise SaaS, account management or strategic consulting role
- Experience deploying large-scale technology solutions for Fortune 500 companies, with a preferred focus on supply chain transparency, global compliance, sustainability, global trade, or international business
- Familiarity with supply chains for apparel & home goods, pharmaceuticals or tropical commodities, such as cocoa, coffee, palm, or soy. (Preferred)
- Experience working in a dynamic, fast-growing organization. (Preferred)
What the job involves
- Reports to: Director of Customer Success
- Sourcemap is seeking an experienced Customer Success Manager (CSM) to join our growing Customer Success team
- For this position, you will serve as a trusted advisor to Sourcemap’s Customers by enabling them to use Sourcemap’s products to achieve their business goals
- You’ll partner with customers to expand their use of Sourcemap products and develop and execute success plans: organizational, programmatic, and technical strategies to meet their business objectives and stakeholder goals
- You'll also be project managing the annual customer life cycle, including kick off, implementation, onboarding, and value delivery, ensuring a best in class experience
- Further, you will recommend best practices to accelerate their onboarding and success plans
- Your role will be key to ensuring customer success, retention, and growth by maximizing value through excellent customer relationships and experiences
- Manage all post-sales activity for assigned portfolio of customers through strong relationship-building, product adoption tactics, planning and execution to maximize return on investment from Sourcemap services and products through the annual customer lifecycle
- Craft joint customer success plans, facilitate workshops with customers on best known practices, and lead executive business reviews with key decision makers to ensure effective progress toward the strategic goals and desired business outcomes for your portfolio of enterprise customers
- Manage approximately 15 enterprise customers and identify, plan, and execute on strategies leading to renewals, expansion, and overall customer health scores
- Serve as a Sourcemap product expert to support customers throughout their engagement and confidently answer advanced product usage and technical questions
- Collaborate closely with internal teams, particularly Implementations, Data, Sales, Marketing and Product, to ensure alignment with customer success systems and customer goals
- Establish effective feedback mechanisms and evangelize customer success stories
- Establish key objectives, work plans, and metrics for Customer Success Associate(s) to ensure execution of performance management
Our take
Sourcemap is a global provider of supply chain mapping and monitoring technology, that caters to a diverse range of industries such as food, agriculture, fashion, beauty, manufacturing, and electronics. With advanced solutions that enable both consumers and companies to trace products back to their source, Sourcemap is ensuring compliance standards are met every step of the way.
Sourcemap is the only company to provide an enterprise solution that fulfills all global supply chain due diligence requirements. This distinction has earned the trust of a number of big brands, with more than 250 clients, including recognized names such as Hershey's, Mars, Breitling, and UGG, relying on Sourcemap to ensure the integrity and transparency of their supply chains. By leveraging its technology, these industry leaders are also able to safeguard their brand reputation and provide reassurance for stakeholders.
Due to its ongoing success, the company has attracted substantial support from a diverse group of investors. With this funding, Sourcemap is poised to further expand its global presence and augment its already robust suite of supply chain mapping and monitoring software. This sets the stage for Sourcemap to continue its upwards trajectory and deliver even greater value to its customers worldwide.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Jun 2023
$20m
SERIES B
Mar 2022
$10m
SERIES A
Total funding: $30m
Company benefits
- Paid time off
- Paid holidays
- Medical, dental and vision benefits
- 401k
Company values
- Innovation
- Quality
- Thoroughness
- Excellence
- Culture
Company HQ
Tribeca, New York, NY
Articles
Leadership
Leonardo Bonanni
(CEO)Previously worked as a Visiting Scientist at MIT Media Lab. Also worked as Adjunct Faculty at New York University, Columbia University, and Parsons School of Design.
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