Technical Content Writer, PagerDuty
Instructional Design
CA$77-108k
AI-first operations management
Job no longer available
AI-first operations management
1001+ employees
Job no longer available
CA$77-108k
1001+ employees
Company mission
To revolutionize operations and build customer trust by anticipating the unexpected in an unpredictable world.
Role
Who you are
- 3+ years experience as a technical writer for a SaaS product, preferably for eLearning
- Exceptional writing skills and attention to detail, with a solid command of grammar, spelling and punctuation. Having high quality standards is a must
- Tech savvy — ability to pick up technical concepts quickly and a willingness to get your hands dirty using and testing out the product
- Ability to write effectively for different mediums (e.g., product tours, scripting for instructional videos & commercials, marketing materials)
- Adaptability and strong organizational skills, with the ability to prioritize projects with competing deadlines
- Demonstrated resourcefulness and intellectual curiosity to learn new things and find creative solutions to problems
- Analytical mindset — able to dissect a complex topic and present the information to new users in a manner that’s easy to follow
- Bonus: Experience using Navattic for product tours and solid understanding of adult learning principles
- Writing samples may be required
What the job involves
- The Technical Content Writer-Instructional Design will write training material for PagerDuty University’s on-demand learning, covering PagerDuty products and best practices
- In this role, you will work with subject matter experts to understand each of the assigned training topics and scope out new projects
- This role will be responsible for creating interactive product tours/demos, and writing storyboards for on-demand courses and standalone artifacts (PDFs, infographics, etc.)
- They will collaborate closely with Media Designers to produce original media assets for all on-demand content
- To be successful in this role, the Technical Content Writer must stay up-to-date on all new feature releases and product messaging
- This role is accountable for the quality and milestones of the final, shipped product
- Develop a thorough understanding of the entire PagerDuty product portfolio and stay up to date on product changes and messaging
- Translate complex technical concepts and features using plain language to make it accessible for new users
- Create interactive product tours that appeal to a wide range of audiences with differing goals (e.g. , pre- vs
- Post-sales, trialists, onboarding, retention and expansion, etc.)
- Storyboard training content in an engaging manner for online course development (e.g. , infographics, scripting for animations and video demos, etc)
- Create screen captures of the PagerDuty platform for video demos and product tours
- Manage the end-to-end design and development lifecycle, ensuring the successful delivery of project milestones and quarterly training roadmap
- Regularly review student course evaluations and new product releases, revising content as needed to ensure it is accurate, engaging, and up-to-date
- Perform thorough QA checks of all content before release and validate the accuracy of instructional content by testing it out on the PagerDuty platform
- Write marketing material to promote the release of new content, including one-pagers, newsletters, social media, etc
Our take
PagerDuty helps businesses monitor their tech stacks, manage incidents and alert engineers when things go wrong. Serving enterprises such as GE, Capital One, IBM and Spotify, the company has become a key player in the space.
While it’s best known for its alerting capabilities, PagerDuty has expanded well beyond that over the years. For example, the company released AIOps services that aim to help businesses reduce the amount of noisy and unnecessary alerts. All-in-all, PagerDuty has become an essential product for DevOps teams, which has greatly contributed to its success.
The company has been recognized as playing a key role in driving innovation and building solutions for the sector. Off the back of post-IPO funding, it has continued to release new features and update its core products towards providing cutting-edge services into the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Sep 2018
$90m
SERIES D
Apr 2017
$43.8m
SERIES C
Total funding: $173.8m
Company benefits
- 20 hours per year of paid volunteer time
- Health insurance
- Wellness Days and mid-year Wellness Week: extra time off for whole company to unplug and recharge at the same time
- Generous paid parental leave and return to work policy to help with transition back
- Generous paid time off
- Hands-on career and leadership development programs
- Flexible workplace/WFH
Company HQ
SoMa, San Francisco, CA
Leadership
Alex Solomon
(Co-founder, CTO & GM (Platform))Previously an Engineer at Amazon. Was also CEO at PagerDuty for 10 years
Jennifer Tejada
(CEO & Chairperson)CEO since 2016. Also serves on prestigious boards like The Estée Lauder Companies.
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