Senior Customer Success Manager, Corti
More information about location
Analysing patient interviews with voice-based AI
Open for applications
Analysing patient interviews with voice-based AI
101-200 employees
Open for applications
More information about location
101-200 employees
Company mission
To create the world’s smartest medical consultation assistant.
Role
Who you are
- 5+ years of experience in customer success, partnership success, or a similar role in a technology-driven environment, preferably B2B
- Demonstrated ability to drive successful onboarding processes with quick time to value for customers & partners
- Strong communication skills with an ability to convey complex concepts to diverse audiences
- Proven ability to manage and influence cross-functional teams without formal authority
- Excellent communication and interpersonal skills, effectively navigating internal and external challenges
- Fluency in English and German (min. C1), additional languages are beneficial
- Thrive in a fast-paced, demanding, and dynamic environment
- If you have the opportunity to travel and meet customers
What the job involves
- We are growing our European Customer Success Team to bridge the gap between our customers and our AI and Product teams
- We believe AI is set to revolutionize every industry, and as a Customer Success Manager, you will lead customers in their transition to an AI-driven economy in the world’s most vital sector
- You’ll work with the most influential users—doctors and nurses—helping them integrate AI into their daily workflows and redefining what it means to work in healthcare with AI in your pocket
- Orchestrate and expand customer and partner relationships, including managing customer interactions/stakeholders, and strategizing account growth
- Support the go-to-market (GTM) teams in bolstering customer relationships and fostering long-term commitments with realistic expectations and plenty of excitement
- Collaborate daily with our Product team as well as GTM teams
- Take full ownership of onboarding our customers, managing the transition, and ensuring they get the most out of our products
- Your role is at the heart of customer interactions within Corti, ensuring relationships and trust are built, accounts grow, and new opportunities emerge
- On your three-month review, what will you probably be showcasing results like:
- Taking a signed customer through a seamless onboarding phase forward to scalable adoption & roll-out
- Every interaction with current partners and customers is anchored in a plan to create “moments that matter,” building loyalty and strong relationships
- Every important customer onboarded to date knows your name and is on a positive trajectory. You have taken full ownership of customer and partnership relationships
- You are handling the entire onboarding, training, and rollout independently, with primary support from Product
- The go-to-market team frequently includes you in meetings because they know your presence enhances the customer experience
- HubSpot, ClickUp, Linear, and Notion are cleaner and more up-to-date than ever before
- You have improved our customer relationships metrics, and maybe even made your first upsell
- If you are successful and customers get onboarded, they will have more time with patients, make fewer mistakes, have more mandate, and be under less pressure. This kind of impact will make you sleep better
- You’ll get to help redefine how we work with AI, which is the biggest challenge we face as a society in decades to come, giving you unique experiences and skills
- You’ll learn much more about machine learning, generative AI, healthcare, product, and commercial excellence, making you a powerhouse on stage at a conference and a tech connoisseur at every dinner table
- You’ll work in a multidisciplinary company with over 20 nationalities anchored in a flat meritocracy
- You’ll work with some of the smartest people you have met, who have all left fantastic jobs to work precisely here. We do not recruit, we court
- The role sits in the Commercial team
- The position reports to the Head of Customer Experience
- The position is full-time
Our take
AI-powered patient consultation analysis platform Corti is a machine learning company that transforms voice-based audio into actionable insights, empowering organisations to make better decisions. It combines natural language processing technologies with a powerful data analysis backend to reduce healthcare spending and ensure patients receive the right care as soon as possible.
The company’s state-of-the-art speech recognition platform uses audio information from past interviews and vital real-world data to identify important patterns in live interviews that could be missed by human operators and alert healthcare professionals to critical illnesses, such as cardiac arrest.
The company’s Atomico-led Series B funding has allowed it to focus on expanding its AI product capabilities and public safety features. As the company continues to further expand operations and launch new products, Corti is set to be a global industry leader.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Sep 2023
$60m
SERIES B
Sep 2021
$27m
SERIES A
Total funding: $96.1m
Company benefits
- Hybrid/Remote Work Options
Company HQ
København K, København
Leadership
Andreas Cleve
(CEO & Co-Founder)Current Chairman Of The Board at Nordic.ai. Founder of the Copenhagen Lean Startup Circle, and Co-Founder & former CEO at Ovivo.
Lars Maaløe
(CTO & Co-Founder)Current Adjunct Associate Professor of Machine Learning at the Technical University of Denmark (DTU). Former Machine Learning Researcher at Apple, and IT Consultant at Royal Bank of Scotland.
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