Senior Customer Success Engineer, Corti

German Speaker

€80-90k

JavaScript

Python

REST API

Senior and Expert level

Berlin

London

Remote from Europe, UK

Access to medical expertise through specialised AI infrastructure

Open for applications

Access to medical expertise through specialised AI infrastructure

101-200 employees

HealthcareB2BArtificial IntelligenceDeep TechMachine LearningSaaSMedTech

Open for applications

€80-90k

JavaScript

Python

REST API

Senior and Expert level

Berlin

London

Remote from Europe, UK

101-200 employees

HealthcareB2BArtificial IntelligenceDeep TechMachine LearningSaaSMedTech

Company mission

Corti is becoming the premier infrastructure company for healthcare AI. We believe the only scalable way to solve this is to expand access to medical expertise through specialised AI infrastructure.

Job

Company

Role

Who you are

Experience that counts: 5+ years in technical customer success, support, or similar roles—ideally in API or SaaS environments
Language skills: Fluency in English and German (C1 minimum) will be required
Technical fluency: Skilled at troubleshooting, with proficiency in at least one programming language (e.g. Python, JavaScript) and a strong understanding of RESTful APIs
Clear communicator: Able to break down complex technical concepts for both engineers and non-technical stakeholders
Curious problem-solver: Eager to tackle challenges, remove roadblocks, and learn continuously
Adaptability: Thrives in ambiguity, comfortable in fast-paced, evolving environments
Bonus points: A passion for AI, customer experience, and healthcare innovation

What the job involves

We’re already expanding our brand-new Activation Team to transform technical potential into clinical impact—faster. Our mission: accelerate technical activation, remove friction, and spark long-term engagement
As a Customer Success Engineer, you’ll sit at the crossroads of product, engineering, and customer success
You’ll be the catalyst that transforms new signups into thriving, long-term users of our healthcare API infrastructure
Think of yourself as the bridge between first impressions and enduring value—making sure every customer, whether technical or non-technical, gets started with confidence, efficiency, and impact
This role is at the heart of Corti’s customer journey: you’ll build trust, grow utilization, and uncover opportunities that shape the future of healthcare AI
Drive technical onboarding: Own the customer journey from day one, ensuring seamless integration of our API platform and unlocking maximum value for both named accounts as well as users that sign up through our Product Led Growth funnel
Be the trusted technical partner: Act as the primary point of contact, proactively troubleshoot issues, and collaborate with internal teams to resolve complex API challenges
Keep the system healthy: Monitor day-to-day activity in our ticketing system, spotting issues before they become blockers
Strengthen relationships: Drive customer and partner success through discovery calls, strategic support, and technical growth planning
Build knowledge at scale: Create and maintain documentation, guides, and resources that empower customers to solve problems independently
Drive product adoption: Promote healthy usage and identify opportunities where customers could benefit from expanded services or solutions
Fuel go-to-market success: Partner with GTM teams to strengthen technical relationships, set realistic expectations, and foster excitement
Collaborate cross-functionally: Work daily with Product, Engineering, and GTM teams to ensure customer needs translate into product evolution
You will be reporting to VP of Customer Experience

Application process

The position is full-time and starts as soon as possible

Our take

AI-powered patient consultation analysis platform Corti is a machine learning company that transforms voice-based audio into actionable insights, empowering organisations to make better decisions. It combines natural language processing technologies with a powerful data analysis backend to reduce healthcare spending and ensure patients receive the right care as soon as possible.

The company’s state-of-the-art speech recognition platform uses audio information from past interviews and vital real-world data to identify important patterns in live interviews that could be missed by human operators and alert healthcare professionals to critical illnesses, such as cardiac arrest.

The company’s Atomico-led Series B funding has allowed it to focus on expanding its AI product capabilities and public safety features. As the company continues to further expand operations and launch new products, Corti is set to be a global industry leader.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

Glassdoor (4.5)

Company

Funding (last 2 of 6 rounds)

Sep 2023

$60m

SERIES B

Sep 2021

$27m

SERIES A

Total funding: $96.3m

Company benefits

Hybrid/Remote Work Options
Private Medical Insurance
Paid Time off

Company HQ

København K, København

Leadership

Andreas Cleve

(Co-Founder & CEO)

Current Chairman Of The Board at Nordic.ai. Founder of the Copenhagen Lean Startup Circle, and Co-Founder & former CEO at Ovivo.

Lars Maaløe

(Co-Founder & CTO)

Current Adjunct Associate Professor of Machine Learning at the Technical University of Denmark (DTU). Former Machine Learning Researcher at Apple, and IT Consultant at Royal Bank of Scotland.

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