Outreach Specialist, Transcarent
$20.50/hr + uncapped monthly sales incentive bonus & equity
Consumer-directed health & care experience
Be an early applicant
Consumer-directed health & care experience
501-1000 employees
Be an early applicant
$20.50/hr + uncapped monthly sales incentive bonus & equity
501-1000 employees
Company mission
To put people in charge of their health and care.
Role
Who you are
- This role is ideal for someone with inside sales experience who enjoys dialing, objection handling, and converting interest into action
- 2+ years of sales experience required
- Proven success in high-volume outbound calling
- Experience with cold calling and proactive outreach
- Comfort working toward individual performance targets
- Strong persuasive and consultative communication skills
- Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences
What the job involves
- As an Outreach Specialist, you will play a critical role in driving member engagement and enrollment in the 2nd.MD Program with Transcarent
- This is a high-volume, outbound-focused role for someone who thrives in a metrics-driven environment and is energized by influencing decisions through meaningful conversations
- You will proactively connect with eligible members, clearly articulate the value of Transcarent’s 2nd MD Service, overcome hesitation, and motivate action
- Success in this role requires strong persuasive communication, resilience, and the ability to consistently perform against defined engagement and enrollment goals—while maintaining a positive, professional member experience
- Outbound, cold calling (100+ calls per day) to engage eligible members
- Drive member activation and enrollment by confidently positioning the value and benefits of Transcarent and 2nd.MD services
- Use consultative selling techniques to understand member needs, address concerns, and overcome objections
- Collect relevant health and background information and route members efficiently to the appropriate clinical resources
- Build rapport quickly and establish trust to influence member decision-making
- Manage follow-up activities to re-engage members and close enrollment opportunities
- Accurately document conversations, outcomes, and next steps in internal systems
- Maintain an organized pipeline of outreach and follow-up activities
- Collaborate with an integrated care team to support timely care coordination
- Consistently meet or exceed individual and team performance targets, including engagement and enrollment metrics
Our take
More than 60% of US workers who receive health insurance are enrolled into an employer-funded/managed self-insured plan. While such plans can reduce premiums for employers, this typically comes at the cost of quality, and can create more friction than self-insuring through a traditional insurance company.
Transcarent has built a unified digital platform that allows insured patients to access several different healthcare services via a single tool - including consultations, ordering and renewing medications, and chatting with medical practitioners. Speed is a key cornerstone of its approach: so far, the company has been able to connect patients with practitioners in 60 seconds on average.
The business has grown steadily, merging with BridgeHealth and more recently with Accolade. It has also acquired 98point6 and partnered with big businesses such as Walmart. Now a healthcare Unicorn, Transcarent serves over 20 million members and more than 1,700 employer and health plan clients.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
47% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2024
$126m
SERIES D
Jan 2022
$200m
SERIES C
Total funding: $424m
Company HQ
South Park, San Francisco, CA
Leadership
Glen Tullman
(CEO)Former CEO at Enterprise Systems, Allscripts and Livongo. Founded and was Managing Partner at 7wireVentures for 7 years.
Snezana Mahon
(President)Former COO of the company. Qualified pharmacist with experience as a VP at Evenorth and Express Scripts.
Praful Kaul
(CTO)An electrical engineering, computer science and MBA graduate, they have extensive experience in software engineering.
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