Enterprise Customer Success Manager, Intigriti
Plus uncapped commission
More information about location
Crowdsourced ethical hacking security platform
Job no longer available
Crowdsourced ethical hacking security platform
501-1000 employees
Job no longer available
Plus uncapped commission
More information about location
501-1000 employees
Company mission
Intigriti's mission is to connect ethical hackers and companies to identify security vulnerabilities.
Role
Who you are
- This role requires deep cybersecurity industry knowledge, exceptional relationship management skills, and the ability to navigate complex enterprise environments
- 5+ years of customer success or account management experience with at least 3 years focused on enterprise clients
- Proven track record of managing strategic relationships with enterprise organizations
- Deep understanding of the cybersecurity landscape, vulnerability management, and security testing methodologies
- Experience with enterprise security programs, compliance frameworks (ISO 27001, SOC 2, GDPR, etc.), and risk management
- Strong business acumen and ability to translate technical concepts into business value for C-level executives
- Excellent project management skills with experience managing complex implementation plans
- Outstanding communication, presentation, and negotiation skills
- Ability to travel up to 15% of the time to meet with strategic clients
Desirable
- Experience in bug bounty programs, penetration testing, or vulnerability management platforms
- Background in cybersecurity consulting or professional services
- Experience with enterprise security tools and technologies
- Certifications such as CISSP, CISM, or similar security qualifications
- Experience with enterprise SaaS platforms and customer success methodologies
What the job involves
- As an Enterprise Customer Success Manager (ECSM) at Intigriti, you will be responsible for managing and growing our strategic enterprise accounts
- You will serve as the trusted advisor to our most valuable clients, ensuring they achieve maximum value from our platform while driving retention and expansion opportunities
- Serve as the primary point of contact for a portfolio of strategic enterprise accounts, building strong relationships with key stakeholders at multiple levels of the organization
- Develop and execute comprehensive success plans for each enterprise client, aligning Intigriti's solutions with their specific security needs and business objectives
- Monitor program health metrics and provide regular strategic reviews with actionable insights to maximize the value clients receive from our platform
- Collaborate closely with enterprise clients to define KPIs and measure ROI, demonstrating the business impact of our bug bounty programs
- Identify expansion opportunities and work with the sales team to develop upsell strategies tailored to each enterprise client's cybersecurity roadmap
- Advocate for enterprise client needs within Intigriti, in close collaboration with the Product team
- Analyse program performance and design initiatives with support of the Engagement Manager
- Develop deep understanding of each client's industry-specific security challenges and compliance requirements
- Lead strategic quarterly business reviews (QBRs) with executive stakeholders
- Mentor junior CSMs and share best practices for enterprise account management
Salary benchmarks
Our take
Using the Intigriti platform, businesses can launch “bug bounty” programs, where ethical hackers are rewarded for identifying security vulnerabilities. The crowdsourced security company’s customers include the likes of the European Commission, multinational HR consultancy Randstad, and popular game based learning platform Kahoot.
With the in-demand cybersecurity market facing an alarming talent shortage, a distributed solution like Intigriti’s allows enterprises to leverage talent at scale from all across the world, while offering extra income and accolades for hackers.
Following a 650% growth spurt between 2020 and 2022, Intigriti then completed Europe's largest ever fundraise for a crowdsourced security platform, showing just how bright the company’s prospects are.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2022
$24.5m
SERIES B
Jun 2020
$4.8m
EARLY VC
Total funding: $29.3m
Company benefits
- Industry-wise, we think cybersecurity is a great place to be! The growing need for an agile crowdsourced security solution makes our jobs very exciting.
- We provide a clear career plan and work-in period to get you onboarded and set up for success.
- We offer a learning budget to develop yourself.
- We’re backed by top investors who are enabling us to grow internationally.
- You can work, for up to 2 months, from anywhere in our global office network Spaces (London, Antwerp, Amsterdam, Singapore, South Africa) - Just as long as you respect your team’s working hours.
Company HQ
Zurenborg, Antwerp, Flanders
Leadership
Stijn Jans
(CEO & Founder)Previously founded and was Managing Partner of The Security Factory. Spent 13 years at Microsoft over two spells as Technical Account Manager and Service Delivery Manager.
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