Enterprise Customer Success Manager, Intigriti
Plus uncapped commission
More information about location
Leading global bug bounty platform
Job no longer available
Leading global bug bounty platform
501-1000 employees
Job no longer available
Plus uncapped commission
More information about location
501-1000 employees
Company mission
To empower the world's largest organizations to find and fix vulnerabilities before cybercriminals can exploit them.
Role
Who you are
- This role requires deep cybersecurity industry knowledge, exceptional relationship management skills, and the ability to navigate complex enterprise environments
- 5+ years of customer success or account management experience with at least 3 years focused on enterprise clients
- Proven track record of managing strategic relationships with enterprise organizations
- Deep understanding of the cybersecurity landscape, vulnerability management, and security testing methodologies
- Experience with enterprise security programs, compliance frameworks (ISO 27001, SOC 2, GDPR, etc.), and risk management
- Strong business acumen and ability to translate technical concepts into business value for C-level executives
- Excellent project management skills with experience managing complex implementation plans
- Outstanding communication, presentation, and negotiation skills
- Ability to travel up to 15% of the time to meet with strategic clients
Desirable
- Experience in bug bounty programs, penetration testing, or vulnerability management platforms
- Background in cybersecurity consulting or professional services
- Experience with enterprise security tools and technologies
- Certifications such as CISSP, CISM, or similar security qualifications
- Experience with enterprise SaaS platforms and customer success methodologies
What the job involves
- As an Enterprise Customer Success Manager (ECSM) at Intigriti, you will be responsible for managing and growing our strategic enterprise accounts
- You will serve as the trusted advisor to our most valuable clients, ensuring they achieve maximum value from our platform while driving retention and expansion opportunities
- Serve as the primary point of contact for a portfolio of strategic enterprise accounts, building strong relationships with key stakeholders at multiple levels of the organization
- Develop and execute comprehensive success plans for each enterprise client, aligning Intigriti's solutions with their specific security needs and business objectives
- Monitor program health metrics and provide regular strategic reviews with actionable insights to maximize the value clients receive from our platform
- Collaborate closely with enterprise clients to define KPIs and measure ROI, demonstrating the business impact of our bug bounty programs
- Identify expansion opportunities and work with the sales team to develop upsell strategies tailored to each enterprise client's cybersecurity roadmap
- Advocate for enterprise client needs within Intigriti, in close collaboration with the Product team
- Analyse program performance and design initiatives with support of the Engagement Manager
- Develop deep understanding of each client's industry-specific security challenges and compliance requirements
- Lead strategic quarterly business reviews (QBRs) with executive stakeholders
- Mentor junior CSMs and share best practices for enterprise account management
Salary benchmarks
Our take
Using the Intigriti platform, businesses can launch bug bounty programmes that reward ethical hackers for uncovering vulnerabilities before malicious actors can exploit them. Its client base spans major organisations such as the European Commission, Randstad, and Kahoot, highlighting the growing mainstream adoption of crowdsourced security as part of modern risk management strategies.
Against the backdrop of persistent cybersecurity talent shortage, Intigriti's distributed model allows enterprises to tap into a global pool of skilled researchers, scaling their security efforts far beyond what in-house teams alone can achieve. This approach not only strengthens organisational resilience but also creates new income streams and recognition opportunities for ethical hackers.
Following a reported 650% growth surge between 2020 and 2022, the company went on to secure Europe's largest-ever funding round for a crowdsourced security platform, signalling strong market confidence in its model and long-term trajectory.
More recently, Intigriti has expanded its role within critical infrastructure through a partnership with Shield, supporting Belgian healthcare organisations in meeting the stricter requirements for the NIS2 Directive. This collaboration highlights a shift in the market from optional bug bounty programmes to structured, compliance-driven vulnerability disclosure frameworks. By combining its global ethical hacker network with operational support and secure reporting process, Intigriti is positioning itself as a key enabler of regulatory complainant and proactive security maturity.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2022
$24.2m
SERIES B
Jun 2020
$4.7m
EARLY VC
Total funding: $29m
Company HQ
Zurenborg, Antwerp, Flanders
Leadership
Stijn Jans
(Founder & CEO)Prior to founding Intigriti in 2016, Stijn founded The Security Factor where he served as a Managing Partner for 4 years. He also worked in Cloud Solution Sales at Microsoft.
Harry Grobbelaar
(CRO)Harry joined Intigriti in 2020 as an Advisor & Independent Board Member. He then moved into the role of COO in 2021, CCO in 2023, and CRO in 2024. Previously, he spent 14 years at MWR InfoSecurity, joining in 2004 as an Information Security Consultant. He then held the role of Managing Director for South Africa for 8 years and Group Commercial Director for 3 years.
Michel Ruland
(CFO)Alongside serving as Intigriti's CFO, Michel is the co-founder of CV Scan and EntryTickets. Previously, he spent over 6 years at Cynex as a Financial Consultant, Lead of Business & Finance and Partner.
Ed Parsons
(COO)Prior to joining Intigriti in 2025, Ed was a Director of UK & Europe and VP of Global Markets & Member Relations at ISC2. He also spent nearly 4 years at F-Secure Corporation as a UK Managing Director then Executive VP of Consulting.
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