Customer Service Specialist, Whizz

Salary not provided

$16 - $18 per hour. Enjoy additional bonuses tied to your outstanding performance

Google Sheets

Entry and Junior level

New York

E-bikes subscription service

Open for applications

E-bikes subscription service

21-100 employees

B2CB2BMarketplaceElectric VehicleseCommerce

Open for applications

Salary not provided

$16 - $18 per hour. Enjoy additional bonuses tied to your outstanding performance

Google Sheets

Entry and Junior level

New York

21-100 employees

B2CB2BMarketplaceElectric VehicleseCommerce

Company mission

To revolutionize the transportation industry for delivery drivers.

Job

Company

Role

Who you are

Excellent oral and written communication skills
Ability to connect with various personalities
Proficiency in Microsoft Office and Google Sheets
Strong multitasking abilities
Availability on weekdays and weekends

What the job involves

Are you ready to embark on a rewarding career with Whizz, a trailblazer in cutting-edge transportation solutions for delivery riders?
We are currently seeking enthusiastic Customer Service Representatives to join our dynamic team
Assist clients in selecting the perfect bicycle model based on their needs and preferences
Maintain meticulous documentation related to rental or sales transactions
Communicate effectively with clients in person, over the phone, and via email
Cultivate a positive and welcoming environment in the customer area
Perform additional tasks as assigned
Leadership Opportunities: Ambitious CSRs can step into a Team Lead role after just 6 months

Our take

With New York City alone home to over 60,000 delivery workers, Whizz is seizing the opportunity to innovate the electric bike rental industry. Many e-bikes available today are expensive, or do not meet regulations, so Whizz offers affordable and safe e-bikes to gig workers through its marketplace platform.

Whizz was founded in 2022 but already has notable partnerships with Grubhub and DoorDash, offering their drivers rent-to-own and subscription schemes at a discount. Whizz subscriptions also include service, maintenance and anti-theft protection, providing strong coverage for workers whose income is reliant on the quality of their vehicle.

Early funding will be channelled into expansion, as Whizz pushes to capitalise on its strong start. It does have a prominent competitor in Zoomo, a company that has already entered a partnership with Uber Eats, though it is too early to say if either business is a frontrunner to capture this growing market. Either way, things certainly look promising for Whizz's future.

Steph

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Few candidates hear
back within 2 weeks

Company

Funding (last 2 of 7 rounds)

Jun 2024

$5m

EARLY VC

Apr 2023

$3.4m

SEED

Total funding: $15.5m

Company benefits

Opportunity to join a dynamic and innovative company, collaborating with a team of highly skilled professionals dedicated to excellence
Training and support
Flexibility

Company values

Rapid growth. Experience a dynamic work environment in a fast-growing company
Strong leadership. Learn from experienced leaders managing efficient systems and teams
Culture of excellence. Engage in a culture that values quality over quantity
Ambitious plans and mission. Be part of a mission to empower delivery riders financially and help them follow their dreams
Innovation-friendly. Contribute new ideas in an environment that values innovation
Respectful Workplace. Enjoy a respectful, transparent, and open work environment
Environmental Consciousness. Be part of a company committed to green transportation

Company HQ

West Village, New York, NY

Articles

Whizz wants to own the delivery e-bike subscription space, starting with NYC

Whizz raises $3.4 million

Leadership

Mike Peregudov

(Co-Founder & CEO)

Also the Co-Founder of S16VC and Yandex Chef.

Ksenia Proka

(Co-Founder)

Previously the Co-Founder of Moy Device.

Artem Serbovka

(Co-Founder)

Previously the CTO and Co-Founder of MyDevice.

Alex Mironov

(COO & Co-Founder)

Previously Co-Founder & COO of MyDevice.

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