Account Manager, Spring Health
Upsell and Renewal
$106.4-138.4k
+ Stock options
More information about location
Personalised mental healthcare
Be an early applicant
Personalised mental healthcare
1001+ employees
Be an early applicant
$106.4-138.4k
+ Stock options
More information about location
1001+ employees
Company mission
To eliminate every barrier to mental health.
Role
Who you are
- Proven experience in an account management or sales role, ideally with a focus on customer expansion and growth within enterprise accounts
- Demonstrated success in consultative selling, particularly with large, complex customers in a complex renewal environment
- Strong understanding of HR and CFO dynamics, with the ability to effectively engage and influence these decision-makers
- Passion for advancing mental health care and improving employee well-being
- Outstanding communication and presentation skills as well as a thoughtful and collaborative approach to sales to existing customers
- Entrepreneurial focus with a determination to succeed in an innovative, fast-paced environment with a high tolerance for ambiguity
- Strong background and track record of success as an individual contributor, with experience closing 6-figure deals and exceeding a quota
- Humility, resourcefulness, directness, ambition, extreme comfortability with change
- Emotional intelligence and an empathetic nature
- The ability to travel up to 30% of the year to meet with existing customers, build relationships and close expansion deals
- While not required, experience in employee benefits is strongly preferred, whether as a producer or consultant/broker
- Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply
What the job involves
- We’re seeking a dynamic and driven Account Manager, Upsell and Renewal to join our Customer Success team, focused on expanding Spring Health’s footprint within our enterprise customer base. This role is responsible for identifying and driving new revenue opportunities by uncovering additional product and service needs among our current customer base
- As a crucial part of the team, the Account Manager will collaborate closely with the Customer Success team to cultivate strong relationships, understand each customer’s unique needs, and align them with Spring Health's solutions
- Account Expansion: Identify whitespace and pursue new opportunities within existing enterprise accounts to expand the adoption of Spring Health’s offerings. Build business cases to demonstrate the need and value to expand their current mental health offering
- Account Retention: Collaborate with the Customer Success team to build out a unique renewal strategy for each customer, including their expansion and margin-specific goals
- Relationship Building: Partner with the Customer Success team to develop meaningful relationships with key stakeholders, including HR leaders at the VP level and above as well as CFOs, within our largest customers
- Consultative Selling: Understand customer goals, pain points, evolving business needs buying cycles, and areas of opportunity to deliver targeted recommendations, positioning Spring Health as an essential partner in enhancing their mental health offerings
- Ownership of Commercial Execution: Manage the full commercial cycle for customer expansions and renewals, from initial discovery and product demonstration to pricing, negotiation, and final contract execution
- Quota Achievement: Meet and exceed a set revenue target by closing renewal and upsells from assigned enterprise customers, contributing directly to the company’s growth
- Cross-Functional Collaboration: Work with Customer Success, Sales, Strategic Alliances, Product, Operations and Marketing teams to ensure customer needs are met and value is continuously delivered. Provide customer feedback to influence product roadmap
- Market Intelligence: Stay current on mental health industry trends, competitive offerings, and the evolving needs of HR and finance decision-makers
- What success looks like in this role:
- Achieving an upsell quota by establishing strong customer relationships with our enterprise partners and leveraging internal relationships to understand the needs of our customers
Our take
Large companies often provide employees with mental health services, but small businesses find it challenging to offer similar support. Additionally, existing support systems are usually generalised, failing to deliver the personalised mental healthcare that individuals need. To address this gap, Spring Health has developed AI-driven tools for employers to create tailored mental wellness plans for their employees, including treatment options, daily routines, and medication plans based on individual data.
Spring Health has recently expanded its services to the family and pediatric space through the acquisition of Weldon, offering mental wellness guidance to parents. This expansion includes chats with therapists, social workers, and parenting coaches, as well as group support with other parents and access to educational content. By focusing on personalised care, Spring Health aims to enhance mental wellness support for families alongside its existing employee services.
The behavioural health market is projected to grow to $242B by 2027. While many solutions prioritise fast access to therapy or meditation, Spring Health differentiates itself by emphasising the right type of care for each individual. With substantial funding raised, Spring Health is well-positioned to continue its innovative approach to mental health services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
77% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2024
$100m
SERIES E
Apr 2023
$71m
LATE VC
Total funding: $465.1m
Company benefits
- Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
- 10 allocated sick days per year
- Flexible paid time off in addition to 12 paid holidays throughout the year
- Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management
- Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge
- 4-4.5 months of fully paid parental leave
- Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
- Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively
- On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
- Employer sponsored 401(k) match of up to 2% after 90 days of employment
- Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
- Focus Fridays: no meetings, no distractions, just time for you to get work done
- Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members
- Up to $1,000 Professional Development Reimbursement per calendar year
- $200 per year donation matching to support your favorite causes
Company HQ
Flatiron District, New York, NY
Leadership
Adam Chekroud
(Co-Founder & President)Previously President of The Oxford Guild Business Society for 2 years and Researcher at FMRIB Centre - University of Oxford for 1 year.
April Koh
(Co-Founder & CEO)Previously Chief Product Officer & Co-Founder at Spylight for 1 year. Also worked in the Product Management Department at Shazam for 5 months.
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