Senior Technical Support Engineer, Tines
+ Equity
More information about location
No-code automation for security teams
Open for applications
No-code automation for security teams
201-500 employees
Open for applications
+ Equity
More information about location
201-500 employees
Company mission
To make the lives of security and operations teams on the frontlines easier.
Role
Who you are
- Comfortable using standard tools like Postman to test APIs
- Significant experience working with and implementing APIs, including poorly documented ones, and connecting to APIs that require complex authentication, such as signed signatures
- Technical curiosity about technology and automation
- Experience with containerization, such as Docker, Fargate, and Kubernetes
- Knowledge of and experience implementing complex automation use cases
- Proven mentoring and coaching skills
- Eight years plus of technical support experience in automation or a related field
- Excellent analytical and troubleshooting skills
- Experience with communicating complex technical ideas to non-technical and technical stakeholders alike
What the job involves
- We are looking for a Senior Technical Support Engineer that provides technical support and consultation to customers, sales teams, and service partners. They are essential in troubleshooting and diagnosing complex technical issues, providing best practice advice, timely resolutions, and ensuring customer satisfaction
- This position focuses on enabling colleagues, customers, and partners with significant direct interaction and engagement across all three groups
- Providing prompt responses to and taking ownership of enterprise customers, partners, and colleagues’ queries, with an ability to build, troubleshoot, or modify workflows on calls with customers
- Assisting prospects, customers, partners, and colleagues with advanced Tines queries
- Providing deep knowledge of formulas used within Tines, as well as common patterns like pagination
- Taking ownership of escalations from colleagues as required
- Hosting regular meetings with engineers to review open tickets and escalations, as well as structured mentoring to ensure they have the technical skills they need
- Conduct case reviews and recommend development opportunities to support management
- Partnering with the marketing team for events, blogs, webinars, or write-ups as needed
- Helping shape the future of new features with detailed write-ups, feedback, ideas, and early-stage testing
- Working on specific documentation projects as well as creating, reviewing, and approving content for the Tines Explained knowledge base
- Providing on-call support for weekends and public holidays
Our take
Burn-out among security analysts is a real and present challenge to many enterprises. Tines's automation platform solves this problem by automating outdated, slow and complex manual security processes.
The company's solutions are designed to save security teams valuable time and energy, allowing them to focus on more business-critical tasks. The value of this offering is clear, and has seen the company serve an impressive range of clients including OpenTable and Box.
In a relatively short space of time, Tines has proven itself to be a market leader, and has raised substantial funding across a number of rounds. The latest investment will be used to broaden the company's technological capabilities and expand its global reach, ensuring that it remains at the forefront of the space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2025
$125m
SERIES C
Apr 2024
$50m
SERIES B
Total funding: $271.1m
Company benefits
- Startup equity & extended exercise window
- Matching retirement plans
- Home office setup
- Private healthcare plans
- 25 days annual leave
- Extra company holidays
- Generous parental leave programs
- Flexibility in how and where you work
- Phone and home Internet allowance
Company HQ
Dublin, Ireland
Leadership
Eoin Hinchy
(Co-Founder & CEO)Was a Senior Information Security Engineer at eBay, and Senior Director of Cyber Security at DocuSign.
Thomas Kinsella
(Co-Founder & CCO)Was an IT Security and Forensics Specialist at Deloitte, and Lead eCrime Investigator at eBay. Worked as Senior Director of Security Operations at DocuSign.
Share this job
View 12 more jobs at Tines