Customer Compliance Manager, Scale AI

• We are seeking a highly motivated and detail-oriented Customer Compliance Manager to play a crucial role in ensuring our GenAI offerings meet all contractual and regulatory requirements
• The ideal candidate possesses a comprehensive understanding of B2B services (even better, AI data services) contract compliance principles, the ability to navigate complex contractual & operations landscapes, and a proven track record of building processes and project managing substantial operational changes
• Bachelor's degree in a related field (e.g., Business Administration, Law, or a technical field with a compliance focus)
• 4+ years of experience in a compliance, auditing, or related role, preferably in a B2B environment
• Experience in the technology industry, particularly with AI or SaaS products
• Proficiency in project management methodologies (Agile, Scrum, etc.)
• Excellent written and verbal communication skills, working within cross-functional environments
• Meticulous attention to detail and a commitment to flawless execution

Desirable

• As Scale continues to grow as the top provider of data products and services to Generative AI companies across the globe, our Customer Operations team is evolving to ensure we meet the complex compliance needs of our customers
• This role will involve collaborating with internal teams (Legal, Accounting, Central Ops, Delivery Ops, Engagement Management, and GTM) and directly interacting with our strategic customers
• This role offers an exceptional opportunity to shape Scale’s operational compliance framework within the rapidly evolving Generative AI landscape
• Review contracts & define compliance requirements: Thoroughly review new and existing customer contracts to identify and track key operational compliance requirements. Clearly define specific obligations and performance standards arising from contracts
• Map compliance activities: Document existing processes and identify gaps in compliance across all GenAI accounts and active contracts
• Develop compliance solutions: Collaborate with internal and external stakeholders to develop and implement solutions to meet and exceed contractual compliance standards
• Assign ownership: Designate responsibility for each compliance requirement to the appropriate stakeholder
• Track compliance: Establish a system to monitor ongoing compliance and report on key metrics to the associate customer account team, legal team, and other relevant parties
• Support external audits: Partner with internal teams to ensure successful completion of customer-driven contractual compliance audits