Senior Product Manager, Amazon
Tech, People Experience Foundation
The largest online retailer and technology provider
Open for applications
The largest online retailer and technology provider
1001+ employees
Open for applications
1001+ employees
Company mission
To be Earth's most customer-centric company.
Role
Who you are
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
- Experience in technical product management, program management or engineering
- Experience with end to end product delivery
Desirable
- Experience in building and driving adoption of new tools
- Experience in building and deploying chat-based solutions
What the job involves
- Are you a passionate, self-starting Product Manager interested in building products to connect Amazonians with the information, resources, and insights they need through best-in-class GenAI solutions?
- We are looking for a Senior Product Manager, with a technical background, that is customer obsessed, has a bias for action, and wants to learn and be curious
- You will join the A to Z Assistant team responsible for a pan-Amazon GenAI powered chat based assistant
- Working closely with business leadership to define and evolve the vision for your products
- Working with stakeholders across the company to gather and document requirements
- Establishing feature prioritization and creating ambitious but achievable roadmaps
- Defining acceptance criteria and user acceptance testing processes for your products
- Working closely with engineering to ensure feature delivery in line with requirements
- Defining the product metrics that ensure successful use of our products by our customers, and reporting on those metrics through regular status mechanisms
- Monitoring the execution of new product and feature launches to ensure they meet expectations
- Contributing to a team culture of experimentation and innovation
- Analyzing customer feedback and usage metrics to identify key pain points and ensuring appropriate levels of product quality and performance
- Managing bottlenecks, providing escalation management, anticipating and making trade-offs, balancing the business needs versus technical constraints, and maximizing business benefit while building great customer experiences
- Presenting confidently to senior management through both verbal and written communications
- Capable of rolling up sleeves as necessary to ensure projects stay on schedule and meet our high standards of quality
- As part of People eXperience Technology (PXT), we deliver products that are used by all Amazonians in their daily roles in Amazon
- Within PXT, the A to Z Assistnat team owns AZA, Amazon’s flagship GenAI powered chat assistant. AZA provides Amazonians with a single destination to search for information and complete tasks
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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