Product Operations Director, Tackle
$154-212k
+ Equity package
Amplitude
JIRA
Mixpanel
Confluence
Slack
Senior and Expert level
Remote from US
Helping software companies generate revenue
Open for applications
Helping software companies generate revenue
101-200 employees
B2BEnterpriseMarketingSaaSCloud Computing
Open for applications
$154-212k
+ Equity package
Amplitude
JIRA
Mixpanel
Confluence
Slack
Senior and Expert level
Remote from US
101-200 employees
B2BEnterpriseMarketingSaaSCloud Computing
Company mission
To positively transform the way that software is sold.
Role
Who you are
- Remote-first: Thrive in in leading remote-first culture in fast-paced, high-growth start-up environments
- Experience: 7+ years in Product Operations, Program Management, or Chief of Staff roles supporting Product/Engineering in high-growth SaaS environments
- Expertise: Deep understanding of agile methodologies, process optimization, and cross-functional program management, with proven accomplishments citing impact
- Analytical: Strong data and metrics orientation; able to synthesize information and drive actionable insights. Have demonstrated experience working with product analytics tools (e.g., Amplitude, Mixpanel) and agile delivery frameworks
- Leadership: Proven ability to influence without authority, drive alignment, and foster a high-performance culture
- Communication: Excellent written and verbal communication skills; adept at facilitating collaboration among diverse stakeholders. Are confident working directly with senior leadership and driving cross-functional alignment
- Change Agent: Track record of leading organizational transformation, ideally including AI adoption and/or SaaS-to-AI transitions
- Tooling: Proficient with product analytics, agile project management, and collaboration tools
- Self-Learning: Have a deep interest in AI, automation, and organizational transformation
What the job involves
- The Product Operations Director is a strategic partner to the VP of Product & Engineering, owning the operational backbone of the Product, UX, and Engineering teams
- This critical role is a force multiplier—bringing clarity to complexity, helping all functions improve execution, and ensuring strategic initiatives translate into measurable outcomes
- You will lead efforts to optimize processes, improve velocity and predictability, and increase ROI across the organization, while also coordinating cross-functional alignment with Go-to-Market teams
- As we transition into an AI-first company, you will play a central role in guiding our transformation, tracking and improving employee satisfaction, and nurturing a high-performance culture rooted in transparency, trust, and continuous improvement
- Define, implement, and continuously improve agile development processes (incl. capacity planning, estimation, steering and retrospective ceremonies) in partnership with product and engineering leaders to increase delivery performance and predictability
- Drive efficiency by eliminating bottlenecks, establishing best practices, documenting processes and guidelines, providing coaching, ensure consistent adoption across teams, and communicating results
- Develop, run and improve the product and engineering calendar to promote a high performing and ever improving organization
- Identify opportunities for AI-driven tools & process improvements, ensuring measurable ROI and improved efficiency
- Partner with the VP to set and cascade objectives (OKRs), metrics, and KPIs across functions, ensuring alignment with company strategy
- Collaborate with product and engineering teams to define, negotiate, and track product usage metrics
- Define, track, and report on key metrics to increase visibility and accountability through dashboards and regular reviews: Product usage, AARR & growth metrics, Engineering metrics, and tie product & engineering investments and metrics to GRR, NRR, ARR, Growth
- Drive a data-driven culture by ensuring teams have access to actionable insights and performance data, providing insights and recommendations for improvement
- Build and manage dashboards and reporting cadences to increase visibility across the company
- Own the master P&E calendar, including P&E ceremonies, product release milestones, monthly/quarterly business reviews, and all leadership-level forums
- Ensure follow-through on action items and decisions made during leadership meetings
- Own the cross-functional release calendar and coordinate GTM readiness with Sales Engineering, Support, Professional Services, and Marketing
- Partner with Product Marketing to ensure smooth internal and external launches
- Act as the central point of contact for cross-functional launch activities
- Define and document standards - Collaborate with P&E leaders to create clear, documented standards for how processes, systems, and tools like Slack, Confluence, and Jira should be used (e.g., channel structure, documentation templates, workflow conventions)
- Roll out these standards through onboarding, training, and regular communications, ensuring everyone knows what “good” looks like
- Partner with engineering and product managers to monitor adherence, using data and regular audits to identify gaps (e.g., unused Confluence pages, cluttered Slack channels, inconsistent Jira boards)
- Empower teams to take ownership by setting clear expectations and providing feedback when standards aren’t met, avoiding micromanagement but ensuring accountability
- Work with engineering to integrate tools for seamless workflows (e.g., linking Jira and Slack for automated notifications, connecting Confluence pages to Jira issues)
- Identify and remove redundant or underutilized tools, and recommend improvements or replacements as needed
- Act as a right-hand strategic operator for the VP of Product & Engineering, helping facilitate in meetings, driving follow-ups, driving the calendar, and ensuring alignment across leadership
- Prepare board decks, executive updates, and cross-functional communication, including All-Hands presentations and company-wide P&E updates
- Support budget management, software/tooling spend analysis, and long-range headcount planning across the department
- Lead and manage complex cross-functional initiatives, ensuring progress and accountability, including high-impact AI initiatives
- In partnership with P&E leaders, coordinate and support budget planning, headcount forecasting, and software spend optimization in partnership with finance and people team
- Measure and ensure resource allocation aligns with strategic priorities and organizational growth plans
- Track and report on initiative progress and ensure alignment with company goals
- In partnership with the people team, lead employee feedback sessions and collaborate with leadership on key internal initiatives for improvement and satisfaction
- What Success Looks Like:
- Measurably increased development velocity and predictability
- Clear, consistent operating rhythm with visibility into progress, priorities, and risks
- Improved cross-functional collaboration and alignment
- Established clear metrics and reporting mechanisms that drive accountability
- Optimized resource allocation and improved ROI on headcount investments
- High GTM readiness for each release, with fewer surprises for downstream teams
- A seamless bridge between strategic priorities and operational execution
- Successfully transformed processes to support an AI-first approach
Application process
- We have a transparent and streamlined hiring process that can typically be completed in one to two weeks:
- Phone screen
- 3 additional video chat interviews (on occasion there may be opportunities for in-person interviews)
- Some positions may require a take home test or additional steps throughout the process (this will be communicated to the candidate)
Our take
Tackle.io is dedicated to helping software providers generate revenue. It's making it easier for clients to sell their products through the cloud marketplaces of major cloud providers such as Amazon Web Services, Microsoft Azure, and Google Cloud Platform.
The company's platform offers a range of tools to help software vendors list their products in the cloud marketplaces, as well as manage their listings and optimize their revenue stream. The company has gained great traction in the space, now working with over 500 software companies.
Founded in 2016, Tackle has received funding throughout the years from a number of investors, including Bessemer Venture Partners, Salesforce Ventures, and Mango Capital, as well as forming strategic partnerships with leading cloud providers AWS, Microsoft, and Google. With a great deal of success under its belt, Tackle is focused on further driving its services and expanding capabilities in order to remain a leader in its field.
Steph
Company Specialist at Welcome to the Jungle
Insights
Top investors
-9% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2021
$100m
SERIES C
Mar 2021
$35m
SERIES B
Total funding: $148.3m
Company benefits
- Work remotely (across the US and Canada)
- Flexible work hours
- Compensation and equity
- Medical, dental, vision coverage
- Monthly wellness, internet, phone reimbursements
- Office equipment reimbursement
- Unlimited vacation plan
- 401(k) Plan
- Professional development opportunities and budgets
- Off-site events, meetups, and summits
- Commitment to diversity, inclusion, and belonging practices through our D&I committee, workshops, trainings, and more
Leadership
Dillon Woods
(Co-Founder)Previously led teams building complex enterprise software and cloud solutions as the CTO at both zData and Alpine Data.
Brian Denker
(COO & Co-Founder)Starting their career in financial services, they have ran several professional service companies and was an early team member of Greenplum, Pivotal, and Platfora.
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