Collections Specialist, Bonterra
US Base Salary: $19/hr - $32/hr
More information about location
Software for social impact organizations
Be an early applicant
Software for social impact organizations
1001+ employees
Be an early applicant
US Base Salary: $19/hr - $32/hr
More information about location
1001+ employees
Company mission
To propel every doer of good to their peak impact.
Role
Who you are
- As a Collections Specialist, you have a strong sense of responsibility, you take pride in your ability to analyze outstanding customer balances, assess financial situations, and develop effective payment solutions. Your organization is evident through your documentation of every interaction, ensuring accurate records of collections activities
- 1-2 years' experience in a software Collections Specialist role
- Strong negotiation and communication skills
- Excellent organizational and time management abilities
- Ability to work independently and collaboratively within a team
- Proficient in using collection software and MS Office applications
- Experience with Sage Intacct a plus
What the job involves
- Bonterra is seeking a detail-oriented and results-driven Collections Specialist to join our Collections team
- As a Collections Specialist, you will play a pivotal role in optimizing accounts, ensuring timely payments, and maintaining positive customer relationships
- Your primary duties include contacting delinquent clients, negotiating payment plans, and documenting all interactions
- Engage with customers to discuss overdue payments, providing professional and courteous assistance
- Resolve payment discrepancies and address customer inquiries regarding billing and collections
- Collaborate with internal teams to resolve discrepancies and prevent future issues
- Execute collections strategies in line with company policies and financial goals
- Collaborate with team members to achieve individual and departmental targets
- Document and track customer commitments and payment arrangements
- Provide insights to management regarding potential risks associated with specific accounts
- Generate and analyze collections reports to monitor performance against targets
- Contribute to regular updates on collections activities and trends
Application process
- End Date: August 19, 2025
Our take
Bonterra is a social good software company supplying an array of solutions to make social impact organizations more efficient, effective, and user-friendly. The company combines products from CyberGrants, EveryAction, Network for Good, Social Solutions, and more into a comprehensive tool suite for everything from case and grant management to fundraising and volunteer work.
As the fastest-growing company of its kind, Bonterra has certainly made a splash. It supports over 20,000 customers including 16,000 nonprofit organizations and over half the Fortune 100. The company also boasts a high number of positive reviews and emphasizes that it keeps "an ear to the ground" to make sure it knows what its customers want and can improve and enhance its offering to remain a key leader in the space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Company benefits
- Work in office: Join us in our Austin, Texas, or Washington, D.C. offices if you live nearby
- Work remotely: Enjoy the flexibility of remote work with our work-from-home option. No matter where you live, there's an opportunity for you at Bonterra
- Work hybrid: Reap the benefits of both remote and in-person work with a hybrid approach. Visit the office closest to you and work from home when your schedule allows it.
- Health & wellness: Our robust set of health insurance options will keep you and your loved ones ready for anything. And our holistic wellness program means you can create a plan tailored to what matters most to you
- Generous time off: Our flexible time off policy means you don’t have to worry about a limit on your vacation days. Plus, we offer 15 paid holidays with a focus on DEIB, social justice, and self-care
- Fully paid parental leave: We value your time spent with family. No matter your gender identity, all Bonterra employees can take fully paid parental leave after the birth or adoption of a child
- Development resources: We believe in fostering an environment that encourages growth and development. With access to learning resources, goal-setting activities, and networking opportunities, we work to ensure our workforce is positioned for success
- Giving opportunities: We know that it's imperative for us to live our purpose. Through our employee giving program, Doers of Good, employees have the opportunity to track volunteerism by logging hours and creating events
Company HQ
North Burnet, Austin, TX
Leadership
Scott Brighton
(CEO, not founder)Held previous positions as CEO of Aurea Software, Board Member at Khoros, Chair of the Board at Optiva and more. Founded Austin Post, a hyperlocal online news source for the Austin.
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