Account Manager, ServiceUp

Salary not provided

Excel

Hubspot

GSuite

Senior and Expert level

Remote in US

More information about location

Car management platform

Be an early applicant

Car management platform

21-100 employees

B2CB2BCarsSaaSMobile

Be an early applicant

Salary not provided

Excel

Hubspot

GSuite

Senior and Expert level

Remote in US

More information about location

21-100 employees

B2CB2BCarsSaaSMobile

Company mission

To create the best experience in car repair while empowering the 200,000+ independent auto shops to build stronger relationships with their customers and compete in the new economy.

Job

Company

Role

Who you are

5+ years of B2B account management experience
3+ years of customer-facing experience in high-tech or automotive industries
Strong consultative sales/account management background and ability to manage multiple projects
Proven success in customer satisfaction and retention
Familiarity with fleet customer requirements (Uptime, TCO)
Preferred knowledge of last mile logistics program and fleet procedures
Strong communication, problem-solving, and cross-functional team experience
Proficient in GSuite, Excel, PowerPoint, Word, and Hubspot
BA/BS in Business Administration, Sales, or related field

What the job involves

Reports to: SVP of Fleet Sales
The Account Manager will build and maintain strong relationships with customers, drive new business, and manage daily operations
This includes handling service requests, collaborating with the operations team, and ensuring customer satisfaction. Account Managers will also use data and insights to consult customers on best practices and areas of opportunity
They will address client inquiries, manage escalations, and travel to visit clients to strengthen relationships
Build relationships with fleet owners, managers, and key stakeholders
Collaborate with internal teams to ensure timely and successful service delivery
Identify new sales opportunities and achieve revenue targets
Forecast and track account metrics; prepare account status reports
Work with operations and strategic partners to grow existing and new business
Resolve customer service issues and escalate when necessary
Assist with client needs assessments and provide tailored solutions and proposals
Visit clients and attend industry events to represent ServiceUp
Maintain accurate customer records and drive portfolio growth

Our take

Despite $150 billion being spent on auto repair each year, the industry is fragmented. ServiceUp is making car maintenance more convenient by connecting consumers, via its app, to an expert car care advocate who manages the entire repair process.

The autotech company has plans to be an all-in-one platform for car maintenance, offering a unique model that essentially brings the ease of food delivery to the auto repair industry. Its innovative service is seeing success, notably growing its revenue by 20% month-over-month in its founding year, and has built out its repair network to over 150 auto shops across multiple US states.

Already, the market response has been strong and ServiceUp will only strengthen as it uses Series A funding to accelerate expansion into new markets, as well as investing in machine learning and artificial intelligence capabilities, product and business development, and expanding field operations.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (1 round)

Sep 2022

$14.5m

SERIES A

Total funding: $14.5m

Company HQ

Los Gatos, CA

Leadership

Brett Carlson

(CEO)

Previously founded Betyah and Independent Brokers INC, and acted as Chief Business Officer for Swim.it. Experience as a Consultant for Kinetica, in Sales for Oracle, Resonate Software, Gartner, and Cloudera.

Brett Dashe

(Head of Revenue)

Previously acted as Director of Sales for Snap-File, Senior Account Executive for Box, Enterprise Account Manager for Granicus, and Outside Sales Manager for Hilton. Sits on the Board for Dash Data.

Javier Muniz

(CTO)

Previously co-founded and acted as CTO for Granicus. Experience as Executive Advisor for PrimeGov, Senior Vice President of Engineering for Crownpeak, Software Engineer for Brodia, and Tools Engineer for WebTV Networks and Microsoft Corporation.

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