Account Manager, ServiceUp
More information about location
Fleet repair platform
Job no longer available
Fleet repair platform
21-100 employees
Job no longer available
More information about location
21-100 employees
Company mission
To replace fragmented, manual repair processes with one connected platform for fleets and repair shops.
Role
Who you are
- 5+ years of B2B account management experience
- 3+ years of customer-facing experience in high-tech or automotive industries
- Strong consultative sales/account management background and ability to manage multiple projects
- Proven success in customer satisfaction and retention
- Familiarity with fleet customer requirements (Uptime, TCO)
- Preferred knowledge of last mile logistics program and fleet procedures
- Strong communication, problem-solving, and cross-functional team experience
- Proficient in GSuite, Excel, PowerPoint, Word, and Hubspot
- BA/BS in Business Administration, Sales, or related field
What the job involves
- Reports to: SVP of Fleet Sales
- The Account Manager will build and maintain strong relationships with customers, drive new business, and manage daily operations
- This includes handling service requests, collaborating with the operations team, and ensuring customer satisfaction. Account Managers will also use data and insights to consult customers on best practices and areas of opportunity
- They will address client inquiries, manage escalations, and travel to visit clients to strengthen relationships
- Build relationships with fleet owners, managers, and key stakeholders
- Collaborate with internal teams to ensure timely and successful service delivery
- Identify new sales opportunities and achieve revenue targets
- Forecast and track account metrics; prepare account status reports
- Work with operations and strategic partners to grow existing and new business
- Resolve customer service issues and escalate when necessary
- Assist with client needs assessments and provide tailored solutions and proposals
- Visit clients and attend industry events to represent ServiceUp
- Maintain accurate customer records and drive portfolio growth
Our take
Vehicles repairs are still managed through a mix of phone calls, emails, spreadsheets, and disconnected repair shops, making it hard for fleets and insurers to track costs and monitor progress. ServiceUp simplifies that process by bringing everything into one platform. From managing repairs and estimates to tracking jobs in real time, it gives customers a single place to oversee the entire repair process.
The platform connects fleets with repair shops, standardizes communication, and gives customers visibility into every job. It also recently expanded into Class 4-8 commercial vehicles, meaning businesses can now manage light, medium, and heavy-duty vehicles through the same system, making it especially useful for mixed fleets.
With the company recently raising $55, bringing its total funding to $70M, showing just how strong demand is for this sort of approach. Now the company plans to expand into new markets and continue developing its platform, putting it in a prime position as fleets increasingly look for more efficient ways to manage repairs.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Jul 2025
$55m
SERIES B
Sep 2022
$14.5m
SERIES A
Total funding: $69.5m
Company HQ
Campbell, CA
Leadership
Brett Carlson
(Co-Founder & CEO)Previously founded Betyah and Independent Brokers INC, and acted as Chief Business Officer for Swim.it. Experience as a Consultant for Kinetica, in Sales for Oracle, Resonate Software, Gartner, and Cloudera.
Brett Dashe
(Co-Founder & Head of Revenue)Previously acted as Director of Sales for Snap-File, Senior Account Executive for Box, Enterprise Account Manager for Granicus, and Outside Sales Manager for Hilton. Sits on the Board for Dash Data.
Javier Muniz
(CTO)Previously co-founded and acted as CTO for Granicus. Experience as Executive Advisor for PrimeGov, Senior Vice President of Engineering for Crownpeak, Software Engineer for Brodia, and Tools Engineer for WebTV Networks and Microsoft Corporation.
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