Employee Relations Advisor, Sinch
$90-110k
Cloud communications for businesses
Be an early applicant
Cloud communications for businesses
1001+ employees
Be an early applicant
$90-110k
1001+ employees
Company mission
To bring businesses and people closer through personalised engagement.
Role
Who you are
- You are an empathetic, objective, and resilient HR professional with a strong moral compass and a passion for creating a fair and positive work environment
- 5+ years of progressive HR experience, with at least 3 years focused specifically on employee relations and conducting complex workplace investigations
- In-depth knowledge of U.S. federal and state employment laws and regulations
- Proven ability to manage sensitive and highly confidential information with discretion and professionalism
- Exceptional interpersonal and communication skills, with a demonstrated ability to listen, build trust, and influence at all levels of the organization
- Strong analytical and problem-solving skills, with the ability to make sound, unbiased judgments in ambiguous situations
- A bachelor’s degree in Human Resources, Industrial Relations, or a related field
- Experience working in a fast-paced, matrixed, global technology or communications company is a strong plus
- HR certification (e.g., SHRM-CP/SCP, PHR/SPHR) is highly desirable
What the job involves
- Sinch is a global leader in cloud communications, and our people are at the heart of our success
- To continue fostering a respectful, fair, and high-performing culture, we are looking for a dedicated HR Business Partner, specializing in employee relations & employment investigations
- This is a critical role responsible for managing complex employee relations issues and conducting thorough workplace investigations
- You will be a trusted advisor to our managers and a guardian of our culture, ensuring that our policies are applied consistently and that every voice is heard
- This is an opportunity to make a significant impact by promoting a positive and ethical work environment where every Sincher can thrive
- As our new HR Employee Relations & Investigation Specialist, you will be the go-to expert for navigating sensitive and complex workplace situations. You will:
- Lead prompt, thorough, and objective investigations into employee concerns, including allegations of harassment, discrimination, and other forms of misconduct
- Provide expert coaching, guidance, and recommendations to HR Business Partners and business leaders on a wide range of employee relations matters, such as performance management, conflict resolution, and policy interpretation
- Serve as the primary point of contact for sensitive and escalated employee relations issues, ensuring a fair and consistent process
- Analyze employee relations data to identify trends and partner with the broader HR team to develop proactive strategies and training to improve the employee experience
- Develop and facilitate training for managers and employees on key topics like respectful workplace conduct, performance management, ethics, and effective leadership
- Partner closely with our Legal team to ensure compliance with all federal, state, and local employment laws and mitigate risk
- Maintain meticulous and confidential records of investigations and employee relations cases
- Help develop and refine HR policies and procedures to align with our values and business needs
- Drive performance improvement processes, including recommendations for best practices on corrective action, performance management, manager and business partner upskilling
Application process
- Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role
- We believe in a two-way process and encourage you to ask questions throughout the journey
- This role will be accepting applications until January 16th at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation
Our take
Over the course of well over a decade, Sinch has grown into an international service helping enterprise companies communicate with their customers over text, in-app video/voice messages, and other mobile channels. Used by Google, Tinder, Uber, and PayPal, among other marquee enterprise companies, most customers will have crossed paths with Sinch.
The company’s rise is due in part to an increased marketing focus on cultivating a highly personalised relationship between customer and brand. In part, too, it’s down to the surge in custom Sinch saw over recent years when more familiar channels of customer/brand communication went down. That seems to have settled now, but personalized messages, over text specifically, continues to play well among younger consumers.
It's going to prove a tough market to navigate going forward, though. Equally well-established competitors like Twilio, 8x8, and Link Mobility Group all have similar offerings. Sinch's foray into conversational AI will help them keep pace, as will their steady march of acquisitions, fundraising to fuel scaling efforts and partnerships with the likes of Salesforce.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2017
$15.2m
LATE VC
Apr 2016
$1.1m
SEED
Total funding: $16.3m
Company HQ
Stadshagen, Stockholm, Stockholm County
Leadership
Laurinda Pang
(CEO)Previously President of Global Customer Success and International / Wholesale Markets at Lumen Technologies. Was also Chair of the ITW | Global Leaders' Forum and Independent Director at Acacia Communications.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job