Technical Writer, HUMAN
$120-160k
Bot mitigation & fraud detection platform
Be an early applicant
Bot mitigation & fraud detection platform
201-500 employees
Be an early applicant
$120-160k
201-500 employees
Company mission
Human Security's mission is to protect the heart of the internet by disrupting the economics of cybercrime.
Role
Who you are
- Bachelor's degree in Computer Science, Engineering, English, Technical Writing, or a related field
- Proven experience (3 years) in technical writing, preferably in the cybersecurity or software development domain
- Strong passion for technology and exceptional writing skills, with the ability to translate complex technical concepts into clear and understandable documentation
- Proficiency in documenting APIs, SDKs, command-line interfaces, and other technical components
- Familiarity with Agile development methodologies and experience working in Agile teams
- Excellent communication and collaboration skills, with the ability to work effectively in a fast-paced, dynamic environment
- Creative, empathetic, collaborative, optimistic, and curious
- A perpetual learner and teacher
What the job involves
- You will be a part of the HUMAN front line in our commitment to protecting companies (and in turn, their customers) from both revenue and reputation risk caused by digital attacks
- We are seeking a talented Technical Writer to join our dynamic team, reporting directly to the Chief Product Officer
- As a foundational member of the Technical Writer Charter, you will play a pivotal role in enhancing the user experience by crafting comprehensive documentation that supports product functionalities, streamlines onboarding processes, optimizes day-to-day operations, and facilitates product discovery
- Develop clear, concise, and comprehensive technical documentation tailored to various audiences, including developers, security analysts, and DevOps engineers
- Collaborate closely with cross-functional teams, including product managers, engineers, and designers, to gather technical information and insights for documentation creation
- Continuously improve existing documentation and create new materials to ensure accuracy, relevance, and alignment with product updates and enhancements
- Work proactively to identify opportunities for enhancing product usability, functionality, and user satisfaction through effective documentation strategies
- Contribute to the growth and expansion of the Technical Writing team by sharing expertise, providing mentorship, and participating in recruitment activities
- Collaborate with other teams in Product, Engineering & Marketing to maximize the impact of our educational content and ensure it’s aligned with broader business goals
Our take
HUMAN develops threat intelligence software to detect and nullify online bots imitating humans. The company has been in operation since 2011, but was originally known as White Ops until Goldman Sachs acquired it in 2020.
It’s estimated that enterprises lose around 5% of their annual online revenue because of bot fraud, which makes up a vast majority of all internet attacks. Skyrocketing bot traffic online since 2020 has led to a massive uptick in demand for services like HUMAN's, and the company now counts the likes of Adobe and Yahoo as customers.
HUMAN has established itself as a leader in its market, operating on five continents. With the Goldman Sachs acquisition and strong funding at its back, the company is showing no signs of slowing down. It has continued to bolster its position by merging with web app safeguarding business PerimeterX, as well as acquiring anti-malvertising leader clean.io. In 2024 it announced a string of new leadership hires amidst accelerated investment in the public sector.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Oct 2024
$50m
GROWTH EQUITY VC
Jan 2022
$100m
GROWTH EQUITY VC
Total funding: $181m
Company benefits
- Unlimited PTO
- HUMAN Days - full days off for the whole company so Humans can recharge
- Equity in the company
- Work from anywhere, anytime
Company values
- Put Humans First: Serving the needs of our customers, partners and colleagues is core to protecting the integrity of the internet. Stay humble and deliver value
- Be A Hacker: All our Humans are hackers in their own right. If you have an idea, move forward with it despite the obstacles ahead. Unblock yourself, and dive into your potential
- Win as a Team: Be an exceptional teammate. We’re stronger together. Collaborate often and with intention - whether across departments or oceans
- Create Tau: If there’s a better way of doing something, make it happen. Empower others to do the same by being a bridge-builder and a toolmaker. That’s what makes us good at what we do
- Own It: Take accountability. Own it when things don’t turn out as planned, and remember to learn along the way. It’s all part of being human
- Be Good: Safeguarding the internet means using your skills and privilege responsibly to enact change. Take those skills and extend a hand wherever you go. When you can, tip the balance of the world in favor of good
Company HQ
New York City, New York, USA
Articles
Leadership
Tamer Hassan
(Executive Chairman)Former pilot & officer in the United States Air Force. Founder & former CEO at big data analytics company, Compel Data Technologies.
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