Associate Payroll Client Services, Remote
$28-32k
Salary in USD and may vary in further locations + Stock Options
HR solutions for distributed teams
Be an early applicant
HR solutions for distributed teams
1001+ employees
Be an early applicant
$28-32k
Salary in USD and may vary in further locations + Stock Options
1001+ employees
Company mission
To open up the world of work for every person, business, and country.
Role
Who you are
- General knowledge of payroll practices and processes, with an understanding of country-specific regulations and terminology
- Experience in handling high volume payroll queries, especially in relation to payroll tools, systems, or platforms
- A strong focus on customer service excellence, with the ability to provide empathetic, accurate, and timely responses to internal stakeholders
- Solid investigative skills to identify root causes of payroll-related issues and ensure accurate resolution or escalation
- Clear and professional communication skills, both written and verbal, with the ability to explain complex information in a simple, user-friendly way
- A proactive and collaborative mindset, comfortable working in a fast-paced, cross-functional environment
- Writes and speaks fluent English
- It's not required to have experience working remotely, but considered a plus
What the job involves
- Triage incoming support tickets, ensuring accurate routing, prioritization, and timely acknowledgment in alignment with service level agreements (SLAs)
- Handle payroll inquiries, providing clear, accurate, and prompt support on a range of topics including payslips, deductions, and tax documentation
- Manage live messaging channels to support employees in real time, escalating issues when necessary
- Maintain detailed and organized ticket documentation, ensuring all interactions and resolutions are logged accurately
- Collaborate with Payroll Specialists and Operations teams to ensure smooth handover and resolution of complex issues
- Identify recurring issues or trends and flag them for review to support continuous improvement in payroll processes and support workflows
- Assist in maintaining internal knowledge base articles and FAQs to promote self-service and reduce repeat inquiries
- You'll report to: Manager, Payroll Client Services
- Team: [Payroll] - [Payroll Client Services]
- Direct reports: None
Application process
- Start date: As soon as possible
- Roughly 1.5 hours across 6 weeks
- Interview with recruiter
- Interview with future manager
- Interview with senior manager
- Prior employment verification check
- Please fill out the form below and upload your CV with a PDF format
- We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote
- If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead
- Please note we accept applications on an ongoing basis
Our take
The number of companies switching to fully-remote set-up is booming. Aiming to capitalise on this, Remote helps companies of all sizes hire and manage international employees across benefits, taxes, payroll and compliance.
According to Remote, local and international regulations constantly change. Thus, the company's unique selling point is that its law attorneys and HR specialists are focused on supervising regulations on a daily basis and ensuring that the clients avoid expensive compliance mistakes. Remote also differentiates itself through its network of local legal entities that cover all of the countries it offers services in to ensure the clients receive the best protection in the industry. Moreover, the company offers a platform for distributed teams that makes it easy for companies to onboard and pay international contractors and employees.
Remote's history of funding - that helped secure its $3Billion valuation - has supported expansion across markets, as well as being used to expand partnerships and integrations. Further development of its tool suite can be expected, as the company pushes to be the first name in distributed HR.
Freddie
Company Specialist at Welcome to the Jungle
Insights
43% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2022
$300m
SERIES C
Jul 2021
$150m
SERIES B
Total funding: $496m
Company benefits
- Unlimited personal time off
- Paid parental leave
- Co-working allowance
- Flexible working hours
- Learning budget
- Mental health support
- Company stock options
- Home office setup
- Celebratory allowances
- Branded swag
- Other country-specific benefits
Company HQ
Fisherman's Wharf, San Francisco, CA
Leadership
Job van der Voort
(Co-Founder & CEO)Previously Researcher at Champalimaud Foundation for 1 year and Co-Founder & CTO at JAXONS for 1 year.
Marcelo Lebre
(Co-Founder & President)Previously Chief Technology Officer at Faber Ventures for 1 year and VP of Engineering at Unbabel for 2 years
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