Customer Success Manager, Vimeo
Portuguese Speaking
$71.1-109k
Salary dependant on location This role also includes on-target commissions in addition to base salary.
More information about location
All-in-one video experience platform
Be an early applicant
All-in-one video experience platform
1001+ employees
Be an early applicant
$71.1-109k
Salary dependant on location This role also includes on-target commissions in addition to base salary.
More information about location
1001+ employees
Company mission
Vimeo's mission is to empower video creators to tell exceptional stories, and connect with their audiences and communities.
Role
Who you are
- Required: fluent in Portuguese
- 3+ years of customer success experience, preferably within a SaaS, Media or Consulting organizations
- Proven record of identifying customer needs, mitigating risk and successfully implementing long-term technology solutions
- Ability to multi-task across multiple projects and internal partners
- Excellent interpersonal skills both with customers and within an organization
- Consistent track record of defining and carrying out key performance indicators
- Proactive interest to increase customer satisfaction and deepen customer relationships
- Bachelor's degree required
Desirable
- Online Video Platform (OVP) experience, or knowledge of online video technologies
- Knowledge of live streaming technologies
- Experience carrying a $1MM+ Annual Recurring Revenue (ARR) book of business
What the job involves
- The Customer Success Manager (Portuguese speaking) is responsible for ensuring the success of Vimeo’s Portuguese speaking enterprise customers
- You will empower our customers to seamlessly communicate with their audiences via the power of video
- You will build deep relationships, share industry expertise, and drive results that unlock growth potential
- You're a trusted partner to our customers, providing best practice in areas such as adoption, business outcomes and feature usage
- The end result is increased customer happiness, retention, engagement and growing Vimeo’s footprint
- We value intelligence and resourcefulness, and are looking for someone who consistently strives to do their best work
- Oversee a book of business within Vimeo’s Enterprise speaking customer base
- Agree on business objectives and goals with customers to build adoption plans to deliver return on investment
- Accountable for customer and Vimeo stakeholders throughout the entire customer lifecycle
- Act as a trusted advisor offering proactive and prescriptive advice and practical solutions to partners
- Proactively manage customer pipeline and renewals to meet monthly and quarterly objectives
- Execute on a customer business outcomes-driven strategy to ensure successful onboarding, adoption, retention, renewal and expansion of your customer portfolio
- Increase overall customer lifetime value through higher product adoption, usage, satisfaction and NPS scores
- Interpret customer insights to drive change in product advocate on behalf of customer to product teams at Vimeo
Our take
Vimeo was founded by filmmakers who wanted an efficient way to share videos with others. It is more creator-oriented than YouTube, with professional software, technology, and tools for creators to produce, share, and sell their videos.
In 2007, it became the first online video sharing site to support HD playback for consumers, updating to 4K playback in 2016. Vimeo's app has also been updated to allow recording and live streaming as well as watching video. This service is aimed predominantly at enterprise customers although they have millions of small-time users too.
Vimeo has risen to become the world's biggest ad-free open video platform, with significant funding that has allowed it to expand operations and build up the business. Recently, however, the company has found itself struck by the effects of the economic downturn felt by much of the industry, and has been forced to reduce its workforce - a step taken to ensure it comes out of this rough time "a stronger company". On top of this, it received a hefty fine for failure to remove copyrighted content back in 2019, after losing an appeal against the initial ruling.
In 2024, Vimeo is rumoured to be in the process of acquisition by leading mobile app developer Bending Spoons, which could signify a major shift in the tech landscape.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Jan 2021
$300m
GROWTH EQUITY VC
Nov 2020
$150m
GROWTH EQUITY VC
Total funding: $450m
Company benefits
- Unlimited paid time off
- Medical and dental
- Daily breakfast, plus snacks and drinks aplenty
- Company outings and events
- Tuition reimbursement
- Company equity
- Company-matched charitable donations
- Parental leave and adoption assistance
- Company-matched 401k
Company values
- Start with Users: Understand our users’ goals, and make them your own. Solve for what users need, not what they ask for.
- Ask Why: Respectfully challenge ideas and embrace open debate. Validate intuitions with evidence.
- Aim High: Be willing to take risks to deliver outsized impact. Greatness only comes from making bold decisions.
- Own It: Commit to targets. Take the initiative, follow through and own the outcome. If processes are slowing you down, introduce better ones.
- Be Real: Seek feedback and give it generously. Be direct. Be candid. Most of all, be you.
Company HQ
Midtown South, New York, NY
Articles
Leadership
Adam Gross
(Interim CEO)Currently Board Member at Buildkite. Previously Chair of the Board of Directors at Democracy Works and the CEO of Salesforce.
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