Customer Success Manager, Yubico
$115-145k
If located near one of Yubico’s hub offices in Santa Clara, San Francisco, or Bellevue, this role has the annual salary range stated above. Plus bonus
More information about location
Secure two-factor authentication products
Job no longer available
Secure two-factor authentication products
501-1000 employees
Job no longer available
$115-145k
If located near one of Yubico’s hub offices in Santa Clara, San Francisco, or Bellevue, this role has the annual salary range stated above. Plus bonus
More information about location
501-1000 employees
Company mission
To protect all internet citizens, making secure login easy and available to everyone.
Role
Who you are
- 3+ years of customer success or account management experience
- Experience in working with complex, multi-divisional, multi-geographical customers
- Proven track record of working in a customer facing role
- Proven project management skills with ability to manage multiple simultaneous tasks and prioritize/re-prioritize as necessary
- Excellent problem-solving abilities and ability to communicate clearly, both written and oral
- Excellent presentation skills and ability to speak to multiple audiences (ie: exec, business, technical)
- Driven, self-motivated, enthusiastic, and with a “can do” attitude
- Flexible approach, able to operate effectively with uncertainty and change
- Have, or be willing to learn, basic technical terminology and platforms used in Identity Access Management and Authentication
Desirable
- Experience working with Public Sector customers and clients
- Ideally located in PST or MST
What the job involves
- Yubico is seeking a Customer Success Manager to join our talented and growing Sales organization. This is an ideal opportunity for individuals who have had experience with enterprise customers and maintaining and growing strong relationships across business lines
- The CSM role is essential in ensuring the support and happiness of our customers
- As a CSM, you will be responsible for assisting customers through their entire Yubico journey—from start to finish
- Through your partnership, customers will acquire measurable value from their investment in Yubico products, leading to success, retention, and renewal
- Drive retention, renewals, and growth among named customer accounts by understanding their business needs and helping them succeed in utilizing Yubico products and services
- Be the trusted partner for the customer on YubiKey deployment as it relates to business, operations, and distribution matters
- Collaborate closely with Sales and Solutions Engineers to identify and execute on revenue expansion opportunities
- Enable successful roll-out of YubiKeys to customer employees, including the development of project plans, brainstorming ideas for communications, and tracking distribution to end users
- Maintain an ongoing cadence of communicating with customers about their roll-out, adoption, and challenges throughout their customer journey
- Identify opportunities for customers to act as Yubico advocates (e.g. testimonials, case studies)
- Marshall resources across Yubico as needed to support customers requirements
Our take
With cybersecurity breaches a costly and devastating threat to businesses and governments across the board, robust security solutions are an increasingly high priority. But passwords, the most common form of digital protection, are ill-equipped for preventing phishing attacks and other forms of cybercrime. Yubico is a leading provider of hardware authentication security keys that add a layer of protection by verifying that a website or tool is being accessed from a specific device.
Yubico's hardware keys are some of the most popular on the market, offering a competitive solution to multi-factor authentication. Through its products, customers can secure the identities of their employees and users, and reduce both support costs and the number of support calls made.
With the global multi-factor authentication market forecast to keep rising from now into 2027, the company's leading global position is likely to see it net more clients. This is atop its already impressive list which includes Google, Microsoft, and the UK Government, with the opportunity to find great success off the back of its 2024 IPO and as the space evolves.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jul 2020
$31.6m
LATE VC
Aug 2019
$25m
LATE VC
Total funding: $88.1m
Company benefits
- Retirement plan - We offer pension plans with employer contributions
- Wellness benefit - monthly reimbursements for wellness expenses in the US and Sweden
- Equity in the company - stock options or equivalent programs for our team so they can have a solid stake in Yubico’s success
- Learning & development - professional development stipend and mentorship program
- Global events - historically we’ve hosted an all-team event in a new location every year where we plan for upcoming quarters, set goals, and most importantly, host fun events to encourage team building outside of the workplace
- Parental leave - paid parental leave so you can take care of your new family
Company HQ
Vasastan, Stockholm, Stockholm County
Leadership
Stina Ehrensvärd
(Co-Founder & Board Member)Having studied at the Royal College of Art in Stockholm, Stina co-founded Cypak in 2001, where they served as VP of Marketing for 6 years. They then co-founded Yubico as CEO in May 2007.
Jakob Ehrensvärd
(Co-Founder & CIO)Jakob started their career as a SVT Software Developer before spending 9 years as CEO of Systemkonsult. They left their role as CTO of Cypak in 2008, having founded Yubico with Stina.
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