Head of Customer Success, Breakroom
£55k
+ Competitive benefits
More information about location
2+ days a week in office
People-powered job comparison site
Job no longer available
People-powered job comparison site
1-20 employees
Job no longer available
£55k
+ Competitive benefits
More information about location
2+ days a week in office
1-20 employees
Company mission
To help people get a good job, that’s right for them.
Role
Who you are
- Experience within account management or customer success in a B2B SaaS environment
- Strong track record of achieving customer renewals and account growth
- Strong commercial awareness and negotiation skills
- Consultative, with the ability to uncover customer pain-points
- Ability to work independently, as a self starter, in an environment with a high level of ambiguity
- Organised, methodical and a high level of attention to detail
- Exceptional communication skills, with the ability to positively influence internal and external stakeholders
- Experience using data to influence decisions
- Ability to work in London office Tuesdays and Wednesdays
What the job involves
- As the Customer Success Manager at Breakroom, you will define our new customer success function
- As the first member of this team, you will have the opportunity to create and refine processes that ensure our customers thrive, driving their engagement and satisfaction
- Your efforts will directly impact our ability to scale from a few dozen customers to hundreds across diverse industries, including retail, hospitality, and care
- Pioneer Customer Success at Breakroom:
- Be the first member of the Customer Success team. Help define how we run customer success at Breakroom and track, monitor and improve customer health
- Run and improve customer success and customer support processes for our first customers, ready to scale from tens of customers to hundreds
- Work across customer segments, including SMB, mid-market and enterprise, as well as different industries, including retail, hospitality and care
- Responsible for customer renewals, achieving renewal, churn, growth and customer satisfaction targets
- Identify revenue growth opportunities through customer interactions
- Become a trusted advisor to customers:
- Own customer onboarding, including helping customers define specific success metrics and a plan to achieve them
- Manage existing relationships with all customers, serving as their main point of contact including providing frontline support, addressing queries, issues and offering guidance to ensure they get the most out of Breakroom. This will include ensuring their Breakroom profile and vacancy listings are high quality
- Proactively identifying and implementing new ways to educate and engage customers
- Monitor customer KPIs and take ownership of customer usage of Breakroom
- Represent the voice of the customer:
- Own problem solving between customers and sales/marketing/product teams
- Work closely with both sales and product teams to provide customer feedback
Salary benchmarks
Our take
Today, people are keen to know whether they are getting the best deal from their employee experience. Breakroom was developed to let people compare their hourly job to other jobs across the UK, highlighting things like how many hours they could get, how stressful the job is, or whether it's easy to fit around childcare.
One of a number of recruitment-focussed startups, Breakroom faces a lot of competition from peers, as well as from bigger players such as Indeed and Glassdoor. However, its focus on lower-wage, large-employer sectors such as retail, delivery companies and supermarket work do allow it to stand out.
In 2024, the company was acquired by leading online employment marketplace ZipRecruiter. This will bring Breakroom's innovative employer review platform to the US, empowering many more job seekers with authentic and comparable insights.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
50% female employees
Company
Employee endorsements
Opportunities to learn
"As someone coming straight out of University into this job it has been great to work at Breakroom. I am actively involved in many different areas..."
Funding (last 2 of 3 rounds)
Nov 2021
$7m
SEED
Feb 2020
$1.9m
SEED
Total funding: $9.7m
Company benefits
- Pick your own hardware
- £1000 annual training budget
- Flexible working hours
- Flexible remote/office arrangements
- 25 days annual holiday plus bank holidays
- 13 weeks parental leave for all new parents
- 5% pension contributions
- Travelcard or rail pass loan scheme
- Mental health support at work through Spill
- Access to our Cycle to Work scheme
Company values
- Everyone deserves a good job
- All jobs have the potential to be good jobs
- Creating good jobs is good for business
- We put the needs of our members first
- We’re opinionated about what a good job is
- We prioritise building trust with users
- We are optimistic and realistic
- We do the hard work to make things simple
Company HQ
London, UK
Articles
Leadership
Anna Maybank
(Co-Founder & CEO)Previously founded Bethnal Green Ventures, before co-founding Poetica which was acquired by Condé Nast in 2016.
Tom Taylor
(Co-Founder & CPTO)Worked in multiple high-growth startups and companies including as co-founder of Newspaper Club, CPO of Co-op Digital and in product development at Bulb.
James Weiner
(Co-Founder & Chief Design Officer)Led the original design team on the gov.uk website. Co-founded Poetica, which was acquired by Condé Nast in 2016.
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