Senior Program Management Associate, Radar

• You have 4+ years experience in project coordination, technical support, or implementation
• You have experience working across technical and customer-facing teams
• You have proficiency in project tracking tools and implementation documentation
• You have demonstrated success working cross-functionally across engineering and customer teams
• You have strong analytical, documentation, and stakeholder communication skills
• Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness

Desirable

• This role leads the optimization and post-go-live integration of RADAR’s platform across pilot and fleet deployments
• You will act as the main liaison between RADAR’s engineering organization and retail customers, ensuring ongoing success and scale of the solution
• You will collaborate cross-functionally to surface performance issues, quantify performance, and implement improvements to maximize value for the customer
• Establish and maintain a structured meeting cadence with customers and internal stakeholders
• Maintain customer-facing documentation and planning tools
• Ensure deliverables meet expected timelines, scope and quality standards
• Act as the main point of contact with customers for technical questions, and with internal stakeholders for customer-related questions
• In your first 30 days, you will:
• Learn Radar’s mission, technology stack and core values
• Complete onboarding and security compliance training
• Review RADAR’s solution architecture and integrations with fleet customers
• Review ongoing engagements and upcoming deliverables with fleet customers
• Analyze current QA and monitoring to identify key improvement opportunities
• Conduct stakeholder interviews to document known pain points
• Shadow current engagements to understand the flow of feedback, escalation and remediation
• In your first 60 days, you will:
• Coordinate internal tasks related to technical configuration, testing, and integrations
• Drive customer-facing meetings
• Track cross-functional dependencies using standard planning tools
• Schedule and document customer readiness checkpoints
• Provide program status reporting to customers and leadership
• In your first 90 days, you will:
• Own program planning, timelines, dependencies, and success metrics
• Ensure deliverables meet agreed-upon scope and deadlines
• Act as the single main point of contact with customers for technical questions, in partnership with Customer Experience team