Technical Program Manager, Jobber

• This role requires strong leadership, excellent communication skills, and the ability to balance technical functionality, security requirements, performance, and maintainability
• Career experience as a Technical Program Manager or Product Manager, with a strong technical foundation, ideally with prior experience as a software engineer or in a hands-on technical role. A track record of building and shipping multiple products or technical solutions that have successfully delivered value
• Ownership of a product or large parts of an offering, and are comfortable leading cross-functional teams. You have built up a diversity of experience through having supported a number of different teams, products, platforms or companies across your career journey thus far
• Experience with SaaS platforms and understanding of SaaS business metrics that drive success
• Deployment planning and roadmap maintenance across multiple quarters and cross-functional teams
• Execution excellence. Creating insights is one thing - leading and driving execution is another. You are motivated by getting things across the finish line and have a solid track record of managing projects and multiple priorities at any given time
• Next level communication skills. Your written and verbal communication skills help articulate the voice of the customer and the needs of the business. An ability to effectively tailor messaging to the right audience, from executive-level through to your direct teams, is critical
• A shipping mindset. We don't believe in spending forever analyzing and debating. The best way to validate something is to ship it - so let's ship it, learn from the data we collect, and iterate
• A knack for the details, with an understanding of the big picture. In your role, the details matter, and help drive your team forward with a sense of direction and clarity

Desirable

• We’re looking for a Technical Program Manager to be part of our Technical Program Management team
• Just as Jobber empowers small businesses to succeed, our Systems Engineering teams empower Jobber employees with the tools, data, and systems they need to do their best work
• The Technical Program Manager II (TPM II) will lead Trust Engineering projects which have cross-functional impact across the Jobber platform
• You will drive the delivery of systems that protect Jobber's platform and users from abuse and malicious activity while enabling secure growth and innovation
• Reporting to the Director, Technical Program Management, this Technical Program Manager sits at the intersection of engineering, security, product, and operations, driving initiatives in identity and authentication, account takeover prevention, risk orchestration, and trust observability
• The TPM II will drive program outcomes, maintain clear roadmaps, and foster strong cross-functional relationships with stakeholders, including Engineering Managers, Risk Operations, Security, Product, Legal, Support, and GTM teams
• Take on the Product Owner role for the Trust Engineering team. Execute the product management workflow, including backlog management (defining requirements and acceptance criteria)
• Be responsible for product vision and strategy. You will own the creative process of generating/discovering, developing, and curating new ideas. By understanding the connections between people’s day-to-day work, the overall company vision, and stakeholder needs, you can prioritize building what matters to achieve the company’s strategic goals and initiatives
• Be responsible for cross-functional program management. You will drive technical and non-technical deliverables through project planning and execution. Provide proactive transparency to stakeholders (scope, status, risks and timelines); and support teams to help ensure timely delivery of their scope, including addressing blockers or issues that may arise
• Prioritize for Impact: Utilize context, discovery, and data to identify and prioritize which high impact problems need solving in alignment with Jobber's growth and trust goals. Maintain a clear quarterly roadmap and curate a list of goals that will drive measurable impact
• Build a plan, implement it, and then measure success. You’ll be responsible for a timeline for the implementation of new ideas, defining the release process and coordinating all activities to get a project launched. Once implemented, you will measure that success, and keep stakeholders aware, so that your team can make iterative decisions based on results
• Drive Identity & Authentication initiatives. Jobber identity and authentication integration, and authentication flow modernization. Plan and execute a long term vision for authentication at Jobber
• Build Fraud Prevention capabilities. Drive projects that detect and prevent fraudulent trials, account takeovers, credential stuffing, spam, and abuse. Work with Risk Operations and Security teams to define detection rules, enforcement actions, and response workflows
• Establish Risk Orchestration Infrastructure. Enable consistent, automated trust decisions across the platform through centralized risk scoring and enforcement APIs
• Observability. Ensure proper dashboards, metrics, and audit trails that provide visibility into platform health, policy compliance, and fraud trends are in place