Senior Customer Success Associate, LogicGate
$88-100k
OTE
+ Equity
Cloud-based platform for governance, risk & compliance
Be an early applicant
Cloud-based platform for governance, risk & compliance
201-500 employees
Be an early applicant
$88-100k
OTE
+ Equity
201-500 employees
Company mission
To empower organizations and businesses to innovate and create a better world.
Role
Who you are
- 2+ Years Experience: Ideal for someone early in their career with a background in Customer Support, Customer Success, Sales Development, or Account Management roles
- Tech Savvy: You aren't intimidated by new tools. Previous experience with Planhat, Zendesk, or Salesforce (or a strong desire to master them) is a huge plus
- Exceptional Multi-tasking: You can juggle a high volume of emails and tickets without letting details slip through the cracks
- Commercial Mindset: You are comfortable discussing contracts and renewals; you view retention and expansion as key metrics of success
- Clear Communicator: Whether it’s a quick email response or a renewal call, you can explain complex GRC concepts in a simple, friendly way
- Curiosity: A drive to understand the "why" behind customer health data and a passion for helping users find value in SaaS product
What the job involves
- We are looking for a Senior Customer Success Associate to spearhead our Digital Customer Success program
- This is a role designed for someone who thrives on efficiency, technology, and problem-solving
- You will be the primary point of contact for our SMB customer segment, using data-driven insights to manage customer health at scale
- This position is primarily reactive and tech-led. You will leverage our CS platform (Planhat) and ticketing system (Zendesk) to ensure our customers are supported, healthy, and renewing their partnerships with us
- Digital Program Management: Manage a high volume of SMB customers primarily through "one-to-many" communication and tech-touch workflows
- Health Monitoring & Intervention: Proactively monitor customer health scores in Planhat. When usage drops or "red flags" appear, you’ll reach out to provide targeted guidance and get them back on track
- Reactive Support & Resolution: Act as the first line of defense for incoming customer inquiries via Zendesk, ensuring timely resolutions and a seamless experience
- Commercial Ownership: Manage the end-to-end renewal process for your portfolio, including contract negotiations and administrative processing to maintain high retention rates
- Product Advocacy: Act as a "Risk Cloud" expert, helping customers navigate the platform and providing feedback to our Product team based on common friction points found in customer interactions
- Cross-Functional Collaboration: Partner with Sales when you identify expansion opportunities, work with Support to escalate technical bugs, and relay customer feedback to Product as needed
Our take
LogicGate provides SaaS-based risk and compliance solutions to help companies track and automate changing, disorganized governance, risk, and compliance (GRC) processes. Its Risk Cloud and Risk Cloud Exchange platform prioritizes flexibility and ease of use, leveraging no-code capabilities to help companies efficiently optimize their risk-management process.
A Deloitte report suggests that a vast majority of companies are aware of the need to improve their GRC practices and of the benefits that tech integrations could bring in addressing this vulnerability. GRC software like LogicGate could stand to win big as companies invest in keeping up to code - certainly, LogicGate has won significant investment to date, and has won a leading position in the GMC software market.
Indeed, businesses now recognize the importance of a robust and flexible risk-management strategy, hence LogicGate is addressing an urgent and growing demand. With the GRC software market growing impressively, the company looks set to enjoy sustained and strong growth as it remains a recognised player in the space.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 7 rounds)
Jul 2021
$113m
SERIES C
Dec 2020
$8.8m
LATE VC
Total funding: $156.6m
Company benefits
- 47 days off starting your first year, including paid volunteer time
- 12 weeks parental leave
- $1,000 annual educational stipend
- Ongoing learning and development
- Stock options and annual performance bonus opportunities
Company HQ
River North, Chicago, IL
Leadership
Matt Kunkel
(CEO & Co-Founder)Having studied at Indiana University, they spent 6 years at FTI Consulting, before working from 2011 to 2015 as a Director of Navigant Consulting. They left in July 2015 to co-found LogicGate as CEO.
Dan Campbell
(Product and Engineering, Co-Founder)They started their career as a Web Application Engineer at the University of Michigan before joining Navigant as a Senior Consultant. In June 2015 they co-founded LogicGate with Matt.
Jon Siegler
(CPO & Co-Founder)They worked as an Accenture Analyst for over a year before joining KMR Group, where they worked as a Senior Analyst for over 3 years. they spent almost 4 years as a Navigant Associate Director before co-founding LogicGate.
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