Senior Manager of Customer Success, Crusoe Energy Systems
$180-200k
+ Restricted Stock Units & Bonus
Renewable-powered AI infrastructure
Open for applications
Renewable-powered AI infrastructure
501-1000 employees
Open for applications
$180-200k
+ Restricted Stock Units & Bonus
501-1000 employees
Company mission
To accelerate the abundance of energy and intelligence.
Role
Who you are
- This role is perfect for a leader who loves mentoring talent and solving complex customer challenges in real-time
- 6-10 years of experience in Customer Success, with 2-3 years in a leadership or “lead” capacity
- A passion for developing talent and building a high-performing team culture
- Ability to develop and implement customer success strategies and processes
- Strong customer advocacy and problem-solving skills
- Excellent verbal and written communication skills
- Experience managing "difficult" conversations and turning around at-risk accounts
- Strong collaborative skills to work across Sales, Product, and Support
- Comfortable using CRM and CS tools (like Salesforce, Gainsight, or ChurnZero) to manage workflows and report on team metrics
- Ability to translate customer data into actionable insights; identify gaps in the customer lifecycle and implement plays to improve NPS and adoption
- Proven experience in an IaaS or high-growth technology environment
- Strong understanding of customer success methodologies and best practices
- Ability to build and maintain strong relationships with executive-level stakeholders
- Ability to translate customer needs into product and service improvements
- A "roll-up-your-sleeves" mentality—ready to jump into the trenches with your team when needed
What the job involves
- As the Sr. Manager of Customer Success, you will lead and coach a dedicated team of CSMs to drive the adoption, retention, and growth of Crusoe's offerings
- Reporting to the Director of Customer Success, you will be responsible for the day-to-day operations of the CSM team, ensuring our customers receive world-class support and realize maximum value for our solutions
- You will play a key role in executing our tiered service model, refining internal processes, and acting as a bridge between your team and our Product/Engineering departments
- Lead, mentor, and manage a team of CSMs, providing regular coaching and performance feedback
- Partner with customers to drive adoption of Crusoe’s Infrastructure and Managed AI services, assisting with expansion and renewal opportunities
- Drive product alignment across customer prioritization and needs
- Engage with Engineering and Product leaders to communicate customer feedback and influence the feature roadmap
- Develop documentation to empower both internal teams and customer self-service
- Analyze customer usage data and key performance indicators (KPIs) to assess customer growth opportunities
- Create internal documentation and customer-facing collateral to streamline the CS workflow
Our take
Crusoe is tackling one of the biggest challenges facing the digital age: the enormous energy demand of data centres and AI infrastructure. As AI models grow more powerful, they require immense computing power (and therefor electricity) to train and operate. This surge in energy use has put some pressure on power grids, driven up costs, and raised environmental concerns. Crusoe is on a mission to make this process more sustainable by finding smarter, cleaner, and more efficient ways to power the data centres that drive modern computing.
The company started out by putting wasted energy to work. Originally known as Crusoe Energy, it captured natural gas that would otherwise be burned off ("flared") at remote oil sites and used it to power modular data centres. Today, Crusoe has evolved into a major player in AI infrastructure, designing and operating large-scale data centres near renewable or stranded energy sources. It's now one of a handful of "neocloud" companies (next-generation cloud providers focused on flexible, efficient computing for AI workloads). And its facilities are helping tech giants like OpenAI handle the massive computing requirements of training advanced AI models.
Recently, Crusoe has attracted some huge investor attention, tripling its valuation to over $10B and raising $1.4B in its latest funding round. It's building OpenAI's first major US data centre campus and even experimenting with bold new frontiers. In partnership with Starcloud, Crusoe plans to deploy the world's first space-based cloud computing infrastructure, powered by solar energy and orbiting the Earth by 2027. If successful, this could redefine how and where computing happens, opening up a cleaner, virtually limitless source of energy for AI's next generation.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Oct 2025
$1.4bn
SERIES E
Dec 2024
$600m
SERIES D
Total funding: $2.5bn
Company benefits
- Health & wellbeing: Comprehensive health benefits designed to support your overall wellness
- Time away: Paid time off for vacations, family bonding, and unexpected needs
- 401(k) match: Build your financial future with our 401(k) matching program
- Mental wellness: Resources and support for your emotional wellbeing and navigating life's challenges
Company HQ
LoDo, Denver, CO
Leadership
Cully Cavness
(Co-Founder, COO & President)Began their career as an Energy Infrastructure Research Fellow before spending 3 years as a Business Development Manager at Recurrent Engineering and serving as CFO of Sword & Plough. They left their role as VP of Highlands Natural Resources to co-found Crusoe Energy Systems.
Chase Lochmiller
(Co-Founder & CEO)Prior to co-founding Crusoe in 2018, Chase was a General Partner at Polychain Capital, a Quantitative Trade at Jump Trading Group, and a Managing Director of Algorithmic Trading at KCG Holdings.
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