Site Reliability Engineering Manager, Articulate
$154.6-232k
+ Bonus/Commission
AWS
Docker
Kubernetes
Python
Go
Terraform
Grafana
Datadog
DevOps
Senior and Expert level
Remote from US
SaaS training & development platform
Posted today
SaaS training & development platform
501-1000 employees
B2BEnterpriseInternal toolsContentTrainingLearningSaaS
Posted today
$154.6-232k
+ Bonus/Commission
AWS
Docker
Kubernetes
Python
Go
Terraform
Grafana
Datadog
DevOps
Senior and Expert level
Remote from US
501-1000 employees
B2BEnterpriseInternal toolsContentTrainingLearningSaaS
Company mission
To empower people to live better lives.
Role
Who you are
- 8+ years of experience in DevOps, Site Reliability Engineering or Platform engineering on a modern cloud-based infrastructure, preferably supporting a SaaS product
- 5+ years in a leadership role as a senior developer, team lead, or engineering manager
- Demonstrated ability to set high standards and hold others accountable to those standards
- A strong focus on delivering results and the ability to balance business and technical requirements
- Hands-on experience in building and maintaining infrastructure in AWS with infrastructure as code tools
- Hands-on experience in using Terraform or other similar infrastructure management technologies
- Demonstrable experience with container orchestration technologies including Kubernetes and Docker
- Proficient in programming and scripting languages, such as Python or Go
- Demonstrated experience with cloud-native monitoring and logging tools such as Datadog or Grafana
- Proven ability to review technical designs and identify opportunities for automation and delivery improvements
- Proven record of strong leadership, communication, team development, problem solving and organization skills
- Self-starter with the ability to work independently and manage multiple priorities effectively while leading your team to be self-healing and self-organizing
What the job involves
- Articulate is looking for a SRE Manager to join our amazing Platform team!
- As a SRE Manager, you'll be a tactical leader in the organization who leads and guides the Site Reliability Engineering team in delighting our customers with a world-class platform that is reliable, scalable, and performant
- Be an example of our Human Centered Organization (HCO) philosophy by fostering a culture of collaboration, openness and personal responsibility both within our team and across Engineering
- Drive continuous improvement through automation to enhance the reliability, scalability and maintainability of our systems and code
- Work with the team to guide the definition and implementation of industry-leading standards for using infrastructure as code, setting high reliability requirements, monitoring and reporting on the performance of the platform, and more
- Use your extensive experience in both site reliability and software deployment systems to grow and mentor the team in site reliability best practices
- Manage 1:1s with the team to set goals, conduct performance reviews, and provide professional development opportunities specific to the needs of each team member
- Provide coaching, feedback, and plans to your reports to both improve team capabilities and to facilitate career growth
- Work cross-functionally to understand the needs of our customers (the engineering organization) so that the infrastructure and supporting platform systems provide the necessary means for our applications to operate at optimal performance and reliably at scale
- Ensure your team’s implementations meet reliability and maintainability standards as defined by broader engineering leadership
- Define and implement platform quality standards for services to ensure they meet our requirements for monitoring, security, scalability and maintainability
- Collaborate with security and development to continually refine our testing processes to ensure a high standard of qualityIn collaboration with development experience engineering, manage and maintain internal test environments and implement policies for access, infrastructure, data and costs
- Provide operating SLAs and KPIs to inform our continuous improvement process
- Collaborate with peer teams to improve shared workflows that impact your team’s day-to-day operations
- Support product engineering and development experience engineering teams to align on long-term outcomes, set team goals and ensure accountability to those goals and outcomes
- Spend at least 50% of your time managing team administrative and growth opportunities and no more than 50% of your time delivering technical solutions and tasks. The actual split will be dependent on the needs of the team
- Apply existing best practices, to your team’s work and remain informed of updates relevant to your team’s operational efficiency
- Guide the team to become self-organizing and self-healing so as to empower them to move quickly and iterate
Our take
Articulate is a SaaS based training platform for SMBs and Enterprises, aiming to empower anyone – not just learning professionals – to deliver training to a business.
The business was founded in 2002 as a plug-in for Microsoft PowerPoint, and was entirely bootstrapped until a 2021 funding round of $1.5 billion. Since its launch, it has grown significantly - now serving over 100,000 organizations and upwards of 100 million learners customers across the globe, including every single one of the Fortune 100.
The company has invested in aggressive expansion, and is already the most dominant player by far in course-authoring apps. This isin part due to capitalizing on the significant opportunity in targeting businesses that are looking to move from in-person to online-based learning.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Led by a woman
Top investors
4% employee growth in 12 months
Company
Funding (1 round)
Jul 2021
$1.5bn
SERIES A
Total funding: $1.5bn
Company benefits
- Student debt repayment - Get up to $2,400 annually ($200/month) in student loan repayments
- Flexible PTO
- Fully remote (we'll help set up your home office with awesome equipment and technology)
- We offer $100 a month toward well-being
- We offer Fortune 500-level medical, dental, and vision coverage for our employees and their dependents
- We offer a baby bonding benefit of up to 17 weeks paid leave to primary and non-primary caregivers
- We offer all employees up to $3,000 tax-free annually for child care assistance
- Tuition reimbursement - Continue your education in any subject you want. We provide up to $5,250/year for classes at a code school or accredited college
- Transgender benefit - We offer medical coverage for gender-affirming surgery and supplemental procedures, along with paid leave for recovery
- We match up to $500 of employee donations each calendar year to nonprofit organizations
- We offer $4,000 annually to travel to seek legal abortion services
- Contribute to your choice of Fidelity 401k plans. Articulate will also contribute 3% of your salary to your 401k whether you decide to contribute or not
- Give your loved ones peace of mind. We provide life, AD&D, short-term disability, and long-term disability benefits to all employees
- We cover 100% of eleven therapy sessions and eleven therapeutic coaching sessions per year with a licensed therapist through the Modern Health platform for each employee and their dependents
- Health savings account (HSA) - We contribute $1000 for family and $500 for individuals annually to help cover co-pays and other medical expenses
- Get coaching in social, physical, financial, and mental well-being. We offer unlimited life-coaching sessions with certified coaches through the Wellness Coach platform
- We value our employees and the important milestones in their lives. We celebrate with cupcakes, Slack shoutouts, and virtual parties
- We support the growth and development of our employees through coaching, internal training, and skills training opportunities
- We offer our employees time off to volunteer in meaningful ways within their communities and beyond
- We offer service sabbaticals to support our employees in doing the work to advance human rights, civil rights, and environmental health
- Cash for Change - Our employee-guided corporate giving program supports organizations advancing human rights, civil rights, and environmental health
Company HQ
NoMad, New York, NY
Leadership
Adam Schwartz
(Founder, CEO & Executive Chair)Founded Articulate in 2002 with a vision to make it easier for the world to learn. Previously served as General Manager for a division of Knowledge Universe.
Lucy Suros
(Director & Vice Chair of the Board)Served as CEO of the company from 2021 to 2023. Previously acted as Marketing Consultant for The Content Bureau and as PR Director for Switzer Communications.
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