Software Engineer, Thumbtack
NHX Express & Guide
$144.2-219.5k
Salary is dependent on location
Local services marketplace app
Open for applications
Local services marketplace app
1001+ employees
Open for applications
$144.2-219.5k
Salary is dependent on location
1001+ employees
Company mission
Thumbtack's mission is to help homeowners care for their homes, all the way from minor retouching to fundamental remodelling projects.
Role
Who you are
- 2+ years of experience in software engineering
- A strong passion for creating product experiences that genuinely delight users and improve their quality of life
- Curiosity and drive to stay on top of cutting-edge technology, with a habit of bringing those learnings into everyday work
- Hands-on experience building with AI whether through side projects, Vibe coding apps, or personal experiments, we’d love to see what you’ve built and hear how you approached it
- Fluent in at least one major programming language and would be able to switch between multiple languages. We mainly use Go, Python for our backend with Swift, Kotlin and Java for our mobile apps
- Familiarity with LLMs, machine learning frameworks, model performance monitoring & fine tuning
- Solid experience building software on top of relational & non-relational databases such as Postgres, MySQL, DynamoDB
What the job involves
- Build and ship end-to-end product experiences that help users describe and solve home issues using AI-native interactions
- Collaborate with designers, researchers, and product managers to prototype, test, and launch features that feel natural and support multimodality
- Develop backend services and APIs that power intelligent intake flows, dynamic guidance, and personalized hiring suggestions
- Integrate LLMs and vision models into user-facing experiences, applying techniques like context engineering, retrieval augmented generation, and structured memory
- Own and improve systems that turn messy real-world input (like photos or voice notes) into actionable insights for our pros and users
- Partner with infra and ML teams to monitor model performance, optimize latency, and drive continuous improvement in AI quality
- Contribute to a culture of fast experimentation and thoughtful iteration, learning from every launch to improve both product and process
Our take
ThumbTack is a local services marketplace app that pairs customers with skilled professionals. Instead of simply searching for a professional, users provide ThumbTack with details of the job they need completing and the professionals then pitch their services to the potential customer using credits. ThumbTack makes its money by charging the professional for these credits.
It positions itself as something a little different in a saturated local services space that is dominated by companies like Angie’s List, TaskRabbit, Yelp, eBay, and Amazon. It also focuses on a broad range of professionals, from traditional home services like electricians and painters to photographers, personal trainers, and birthday party magicians.
The COVID-19 pandemic saw a boost in business for ThumbTack as more people stayed at home and made changes to their properties, increasing the demand for home professionals. In fact, after 2019, the company doubled in value to $3.2 billion with its 2021 raise. Now its updated app has 30 new features, and the company is partnering with the likes of trade-powering platform and Unicorn ServiceTitan, indicating Thumbtack's sustained sway in the market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jun 2021
$275m
LATE VC
Jul 2019
$150m
SERIES F
Total funding: $699.4m
Company benefits
- Parental leave
- Health insurance
- Community matters | Sure, our ways of connecting have changed. But we haven’t missed a beat, from virtual concerts to “TTversary” celebrations to weekly catch-ups
- Always be improving | We bring out the best in our colleagues — and our product — by pushing each beyond what we believe we’re capable of. We give honest feedback, even when it’s hard
- Wellness is a way of life | We promote balance with generous PTO and company-wide holidays — and find our centers every Wellness Wednesday with yoga featuring a Thumbtack pro
- A worthy mission | In a world where tech is often seen as eroding good jobs, we’re helping small business owners thrive. Our product makes entrepreneurship accessible to everyone
- Driven by our values | Our values are the compass by which we make all our decisions. Each one matters: Lead with why, Make it count, Own it, Choose teamwork, and Say what you mean
- Plus, amazing benefits | All the benefits you’d expect, plus a few more: generous parental and fertility benefits, $1800 for Thumbtack services per year and a $1200 remote work stipend
- Virtual-first working model coupled with quarterly in-person events and Camp Thumbtack
- 20+ company-wide holidays including two week-long shutdowns
- Libraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and Manila
- Cell phone and WiFi reimbursements
- Subscriptions and Employee Assistance Program for mental health and well-being
Company HQ
SoMa, San Francisco, CA
Leadership
Marco Zappacosta
(CEO)Having studied at Columbia University, Marco co-founded Thumbtack in August 2008. He has served as CEO since January 2009.
Jonathan Swanson
(Chairman)Jonathan started his career creating financial market reports for the White House before co-founding Thumbtack in 2008. Currently Founder at Powerset and Athena.
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