Client Solutions Associate, Courier Health
$95-115k
+ Equity
3 days a week in office
Patient engagement platform
Be an early applicant
Patient engagement platform
21-100 employees
Be an early applicant
$95-115k
+ Equity
3 days a week in office
21-100 employees
Company mission
To solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with chronic and rare diseases are supported.
Role
Who you are
- 2+ years of experience in strategic consulting or client-facing enterprise SaaS
- Team player that thrives working with a diverse set of internal & external stakeholders
- Comfortable presenting to executives and large groups
- Analytical mindset with consistent attention to detail
- Independent, ambitious and enjoys taking initiative
- Experience in, or willingness to learn about, rare disease/specialty pharma
- High energy and passion for our mission, our clients, and the success of their patients
- Ability to be in-office in NYC at least 3 days a week
What the job involves
- In the role of Associate, Client Solutions you will support multiple life sciences clients through platform implementation, support, and expansion
- You will work directly with our client users to drive adoption, provide strategic guidance, and act as a “voice of the customer” to our internal product team
- Your enthusiasm and diligence will cement Courier Health’s reputation as a best-in-class vendor partner
- Work in close-knit, collaborative teams to drive impact for Courier Health clients
- Build strong relationships, trust, and credibility with client software users
- Lead 1:1 and group user sessions to gather feedback, educate, and ensure client value
- Develop expert-level knowledge of the Courier Health platform and data model
- Drive platform growth and evolution as a bridge between our clients and Product & Engineering teams
- Present business results and platform impact to senior executives at business reviews
- Own client priorities and day-to-day project management
- Partner with senior stakeholders to build out Courier Health’s Client Solutions function
Application process
- If you are not currently located in NYC, please include in your resume / cover letter that you are willing to relocate
Our take
With speciality medicines now encompassing 93% of pharmaceutical companies’ drug approval and R&D pipelines, large biopharma companies struggle with the tech infrastructure to coordinate with stakeholders and customers. Courier Health alleviates this burden with its patient-based CRM platform, purpose-built for the biopharma industry.
Courier Health’s CRM platform helps companies coordinate with access, patient services and marketing teams through centralized management, data analytics and automated workflows. It ultimately acts as a way to merge all patient touchpoints into a centralized record system.
As the only patient-based CRM platform on the market at present, Courier Health differs from custom-built software that can become expensive and unwieldy. Its Series A funding is being funnelled into product development and hiring across engineering and sales.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Jul 2024
$16.5m
SERIES A
Aug 2021
$4m
EARLY VC
Total funding: $20.5m
Company benefits
- Medical, dental, vision
- 401(k) match
- Unlimited PTO
- Paid parental leave
- Employee referral program
- Healthy lifestyle stipend
Company values
- Patients are our North Star
- Do the right thing
- Think like an owner
- Accountability leads to growth
- Communication builds trust
- Focus on solutions, not problems
- Lead with respect
- Enjoy the ride
Company HQ
Civic Center, New York, NY
Articles
Leadership
Danny Sigurdson
(Co-Founder & CEO)Previously VP of Sales at ActionIQ, Director of Client Solutions at Applied Predictive Technologies and worked in Strategic Initiatives at Dayforce.
Jimmy Pomponio
(Co-Founder)Previously Head of Patient Services at REGENXBIO Inc, Vanda Pharmaceuticals and Researcher at the Walter Reed Army Institute of Research.
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