Product Manager, Jobber

• If you're excited by the challenge of building reliable, high-scale systems and love turning complex logic into simple, empowering experiences for users, Automations is the team for you!
• Experience as a product manager or product owner in a SAAS environment, with a focus on automations, workflows, or AI products
• Ability to distill complex workflows and customer needs into easy-to-digest solutions
• Experience with cross-functional collaboration (e.g., engineering, design, marketing) to define and deliver complex products
• Strong analytical skills, with the ability to use data and customer feedback to inform decisions and optimize product features
• Ability to independently drive initiatives, manage multiple priorities, and operate with a high degree of autonomy while collaborating with senior leadership for alignment
• Excellent written and verbal communication skills, with the ability to articulate vision, goals, progress, and results to various stakeholders
• Strong understanding of user experience principles, particularly concerning workflows, automations, and AI-driven products
• Self-motivated and autonomous, with the ability to manage multiple priorities and navigate ambiguity

Desirable

• We’re looking for a Product Manager II to be part of our Automations team
• The Automations team owns Jobber’s automation platform - a powerful, rules-based system that helps customers automate repetitive tasks like sending invoice reminders or routing new quote requests
• While the foundation is in place, we’re just getting started: we’re scaling the system to handle millions of actions, expanding its capabilities, and working closely with other AI teams to unlock smarter, more intuitive workflows
• Reporting to the Director, Product Management, the Product Manager II will take product leadership of our Automations team, empowering small businesses to get more done, better manage their clients, and get paid faster – while considering how AI can play a role in your work
• You will shape the vision and strategy for this area in the spirit of helping customers do more with less manual work. Ultimately, your work will help create a new future for our customers by understanding their distinct challenges and crafting intelligent automation solutions
• This role works closely with cross-functional teams and senior leadership to deliver impactful automation experiences for our fast-growing market
• Build a deep understanding of our customers: service providers consisting of home service businesses (such as plumbing companies, landscapers, electricians etc.) spread across industries, locations, and sizes
• Define and build Jobber’s Automation Strategy that maps how automation will make a meaningful impact in the lives of our customers and fits into the company’s broader product and business goals
• Set the Automations roadmap and ruthlessly prioritize to bring the Automations Vision to life. Balance quick wins (templates, small feature upgrades) with long-term strategic bets
• Leverage AI to create dynamic and personalized experiences for our customers
• Partner closely with other teams and departments across the company (e.g., Sales, Success, Product Marketing, other product teams, and more) to launch and scale new ideas
• Define and monitor key product and success metrics across discovery, adoption, revenue, churn, and engagement to track the success of your bets, stepping in when things are not tracking with business goals

• An interview with a Talent team member (45 mins)
• A Hiring Manager Interview (60 mins),
• A take-home challenge with a follow-up Functional Interview (90 mins),
• A Senior Leadership Interview (30 mins)