Full Stack Java Support Engineer, Tillster
$105-125k
+ Equity
No Visa Sponsorship available
Ordering & customer engagement solutions for restaurants
Job no longer available
Ordering & customer engagement solutions for restaurants
201-500 employees
Job no longer available
$105-125k
+ Equity
No Visa Sponsorship available
201-500 employees
Company mission
To empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over.
Role
Who you are
- Full Stack Developer Preferred but minimum a Java expert
- Strong Windows proficiency - a MUST
- A minimum of 2-3+ years of experience as either support Engineer, test engineer or as a software engineer
- Proven technical troubleshooting skills with solid understanding of tech support environment
- Experience with POS or Kiosks a plus
- Cloud experience required. AWS and Azure preferred
- Database knowledge - relational and object oriented. PostgreSQL and MariaDB experience a plus
- SQL knowledge - intermediate level queries
- Knowledge of Salesforce / ServiceNow / Dynamics CRM - a strong advantage
- Fluent in English - working with global teams
- Highly customer oriented
- Outstanding communication skills
- Strong sense of urgency
- Experience in writing scripts in Java/Windows Batch Files/Powershell
- Experience with Enterprise Software, B2B SaaS and/or in 24x7x365 organizations
- Programming skills - a must
- Social, communicative and generally a great team player
What the job involves
- Monitor the production application and identify errors and issues before they impact customers
- Proactive production maintenance
- Investigate production bugs/issues with Engineering
- Manage production incidents / outages
- Implement application monitoring
- Respond to and resolve application alerts
- Support Engineering with privileged data access requests
- Suggest product improvements and work with product management to identify new features to reduce support burden
- Support User Acceptance Testing (UAT) and provide product feedback
- Manage on-call duties as scheduled. Support Customer Facing Teams (Support/TAM/SE/CS)
- Troubleshooting escalated customer issues to determine root cause and coordinate with various teams to develop solutions or workarounds
- Identifying solutions to the challenges customers are facing - either by explaining the product functionality or by developing technical workarounds
- Validating and reproducing customer reported bugs and escalating to Engineering & Product
- Performing product optimizations for specific customers including optimizing backup or seeding speed and configuring API usage
- Performing specific privileged duties in the production environment for customers including aborting backups or seeding jobs, optimizing specific objects and add/remove objects from backup or seeding jobs, changing master admin email address, and changing the fetcher pool size for optimal application response time
- Support Proof of Concepts (POCs) and trials ensuring customers issues are escalated expeditiously and reducing issues during the sales cycle
- Improve support knowledge base and automation to enable the front-line support teams
Application process
- Recruiter interview with a Talent Acquisition Specialist
- Interview with Tech Support Team
- Interview with our VP of Engineering Kiosk
Our take
Tillster offers a digital ordering and engagement solution tailored to restaurants, allowing them to boost revenue, streamline operations, and enrich customer interactions. The company's "Digital Dish" launch further expands its offerings, providing restaurant brands and professionals with a platform to explore essential topics such as digital ordering, operational efficiency, loyalty programs, and technology trends.
Through its blend of original research, executive perspectives, and industry analysis, Tillster equips brands with actionable insights and proven strategies to navigate the dynamic restaurant landscape, ushering in a new era of dining experiences. Serving over 100 global and regional brands, including Burger King, Jollibee, and Baskin-Robbins, Tillster is a trusted partner in driving success in the industry.
Beyond providing solutions, Tillster fosters a collaborative community of industry leaders, facilitating the exchange of ideas and insights. With a commitment to empowering restaurants to overcome challenges, embrace technology, and achieve greater profitability, Tillster remains at the forefront of innovation in the evolving dining landscape.
Steph
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2010
$14.5m
EARLY VC
Sep 2004
$12.5m
SERIES C
Total funding: $33.8m
Company benefits
- Equity: All Employees within the U.S. are eligible to participate in the Stock Option Plan
- Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program ("EAP") and Optum Care 24-hour confidential medical counselling services
- Holidays: The company observes ten (10) paid holidays per calendar year
- Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees can earn pro-rated PTO
- Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan
- Education, Learning & Development: We offer college tuition and education assistance programs; LinkedIn Learning courses; and ongoing learning and development opportunities
Company HQ
Sawtelle, Los Angeles, CA
Leadership
Paul Sidlo
(Founder)Graduated from Ohio State University with a BA in Communications. Previous Founder and Executive Creative Director at REZN8, and CMO at XNRGI.
Salary benchmarks
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