Junior IT Support Engineer, Abound
Plus equity
3 days a week in office
Personal loans & SaaS credit decisioning platform
Open for applications
Personal loans & SaaS credit decisioning platform
101-200 employees
Open for applications
Plus equity
3 days a week in office
101-200 employees
Company mission
To make affordable loans available to more people.
Role
Who you are
- We are seeking a motivated and detail-oriented Junior IT Support Engineer to join our technology team
- This is an entry-level role, ideal for someone looking to build their career in IT within a Microsoft-based environment
- Good understanding of Windows 11 and troubleshooting
- Basic understanding of macOS
- Familiarity with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Basic knowledge of Entra ID (user accounts, groups, permissions)
- Understanding of MDM
- Understanding of networking basics (IP addressing, DNS, Wi-Fi, VPN)
- Excellent communication and customer service skills
- Ability to prioritise tasks and work under pressure
- Enthusiasm to learn and develop within IT
- Understanding of RBAC (Role Based Access Control)
Desirable
- Experience with Microsoft Intune / Endpoint Manager
- Knowledge of PowerShell scripting
- Familiarity with security concepts (MFA, conditional access, phishing prevention)
- Experience with hardware repairs (laptops)
- Understanding of PIM and Conditional Access
- Awareness of AWS
- Awareness of Ubiquiti UniFi stack
- Understanding of JIRA
What the job involves
- You’ll provide first-line support to colleagues, ensuring smooth operation of our systems and helping resolve technical issues quickly and effectively
- This role offers exposure to modern Microsoft enterprise technologies, hands-on problem solving, and the opportunity to progress into senior IT engineering or specialist roles
- First-line support for hardware, software, and network issues across the business
- Manage and respond to tickets via the IT helpdesk system within agreed SLAs
- Deploy, configure, and maintain Windows 11 laptops and support BYOD Apple/Android devices
- User account and access management through Microsoft Entra
- Support for Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Install and update software, apply patches, and perform routine system maintenance
- Assist with Intune device management and configuration policies
- Set up meeting rooms and conferencing systems (Teams Rooms)
- Maintain accurate IT asset records, including laptops, licenses, and peripherals as well as maintaining user records/accounts
- Occasional support for macOS devices
- Support IT projects such as hardware refreshes, migrations, or security improvements
- Provide basic cybersecurity awareness support, including password resets, MFA, and phishing checks
- Provide basic support for cybersecurity issues, including device alerts, phishing, and false positives
Salary benchmarks
Our take
Borrowers in the UK have been consistently over-charged in recent years, with lenders rejecting requests mostly on the basis of poor credit histories. Through Open Banking, Abound (formerly Fintern) is working to build a different approach that evaluates live transaction data, usually ignored by traditional lenders, in order to offer loans at more favourable prices.
Traditional banks are also slowly starting to use Open Banking data for income verification while other emerging firms, like Abound, are using it to support underwriting decisions. The company's technique allows it not to exclude people with limited or poor credit history and, instead, aims at defining a repayment plan that borrowers can realistically sustain over time.
A forward-looking approach is strongly needed in the lending industry, with the main improvement being the consideration in lending decisions of each customer's current circumstances and recent history. The challenge for Abound in the near future is to effectively exploit machine learning, technology and Open Banking Data while differentiating from the rest of the industry with its own customer-centric approach.
Freddie
Company Specialist at Welcome to the Jungle
Meet the team
13 people
Thomas Barrett-Ford, Lead Data Scientist
Insights
30% female employees
Company
Company benefits
- Everyone owns a piece of the company 📈Equity
- 25 days’ holiday a year, plus 8 bank holidays
- We offer all employees an affordable loan of up to £10k. The amount you can borrow may vary slightly, depending on your personal situation.
- Regular team lunches and events
- Free gym membership with WellHub
- Free breakfast and snacks in the office. We’ll even cover your dinner if you’re working late
- Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering
- 2 paid volunteering days per year to all employees with the company charity - Spread a Smile
- Pension with Aviva
- Enhanced Maternity and New Parent leaves
Company HQ
St Katharine's & Wapping, London, UK
Leadership
Gerald Chappell
(Co-Founder & CEO)Ex-Partner at McKinsey and EY. After leading McKinsey’s Digital Lending practice globally, they got frustrated with how slow banks were at adopting AI and new technology - it was time for a change.
Dr. Michelle He
(Co-Founder & COO)Ex-Director at EY with a PhD in Machine Learning. 15 years of experience in financial services convinced them that another way of doing credit was possible.
Diversity, Equity & Inclusion at Abound
Dr. Michelle He (Co-founder and COO)
- We've always wanted to build the best possible team, regardless of accent, gender or background. Our team at Abound is diverse at every level. We help each other and work as a team to achieve our shared mission.
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