Customer Success Manager, Compass

Salary not provided

$27.00 - $30.00 /hour + Participation in our incentive programs (which may include eligible cash, equity, or commissions)

Salesforce

Zendesk

Confluence

Junior and Mid level

Los Angeles

5 days a week in office (Newport Beach, CA)

Real estate technology platform

Be an early applicant

Real estate technology platform

1001+ employees

B2CPropertyMarketplaceRentingReal Estate

Be an early applicant

Salary not provided

$27.00 - $30.00 /hour + Participation in our incentive programs (which may include eligible cash, equity, or commissions)

Salesforce

Zendesk

Confluence

Junior and Mid level

Los Angeles

5 days a week in office (Newport Beach, CA)

1001+ employees

B2CPropertyMarketplaceRentingReal Estate

Company mission

To help everyone find their place in the world.

Job

Company

Role

Who you are

2-3 years of experience in customer service, training, office management, hospitality, or operations
Previous experience in real estate a plus
Previous experience with live or remote training a plus
Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
Passion for supporting and serving agents trying to grow their businesses
The ability to establish credibility with key agent decision-makers and influencers
Great listening skills, connects well with others, and is empathetic of the customer’s pain points
A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
Skilled communicator with great interpersonal skills, ability to build and manage relationships
Meticulous attention to detail, highly organized
Strong creative writing skills and eye for design
Ability to work in the office during standard operating hours
Ability to lift up to 25 lbs

What the job involves

As a Customer Success Manager AKA Agent Experience Manager, you are the first person our customers meet when they join Compass and will be their account manager from that day forward
You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests and more. You are passionate about your customers and delivering a world class experience
Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations

Our take

Compass uses an AI-driven platform to smooth out and speed up the process of buying, selling, or renting property. It functions much like a traditional broker, but employs tech to reduce the time, uncertainty, cost and friction of transactions for buyers, sellers & agents.

It's disrupting a sector so far largely averse to tech innovation, allowing users to close deals in less time than the industry average of 30-45 days. Compass is now the largest independent real estate brokerage in the USA, with over 29,000 agents nationwide.

Recently, Compass acquired Anywhere Real Estate in a major leap that cements its place among the biggest players in US property. By uniting leading brokerage brands and expanding its agent network on a massive scale, Compass strengthens both its readch and its techn-driven platfrom. The move add new revenue opportunities and efficiencies, positioning the company to navigate today's tough housing market and shape the future of real estate.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

15% employee growth in 12 months

Glassdoor (3.6)

Company

Funding (last 2 of 9 rounds)

Jul 2019

$370m

SERIES G

Sep 2018

$400m

SERIES F

Total funding: $1.5bn

Company HQ

Midtown Manhattan, New York, NY

Leadership

Robert Reffkin

(Founder & CEO)

After 2 years at McKinsey, Robert worked as a Lazard Associate and White House Fellow. They joined Goldman Sachs in 2006, where they worked as VP of Principal Investment before leaving in 2012 to found Compass. Alongside this, Robert ran 50 marathons in 50 states to raise $1 million dollars for for youth education and enrichment programs.

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