Senior Technical Writer, Postman
$90-155k
+ Equity package
2-3 days a week in office
Collaboration platform for API development
Open for applications
Collaboration platform for API development
1001+ employees
Open for applications
$90-155k
+ Equity package
2-3 days a week in office
1001+ employees
Company mission
To simplify each step of building an API and streamline collaboration to help create better APIs—faster.
Role
Who you are
- Minimum Bachelor’s degree plus 7+ years of technical writing or related field experience
- Problem solver—you take a broad view of the role your docs work plays within the organization and are comfortable with shifting priorities
- User empathy—maybe you’ve been involved in tech support, in a community or customer facing role, you’ve helped people learn tech skills, or you’ve sought user feedback on docs in the past
- Strong communicator—you’ve written technical material before, whether official documentation or just your own tutorials on tech skills you wanted to share, and your communication skills carry over into the way you engage with teammates
- Self-directed learner—you can pick up tech skills with minimum support and have a curiosity about learning development workflows and practices
- Experience using and documenting SaaS products
- Distributed team member—you’re comfortable working within a diverse global team in multiple time zones
- Nice skills to have include experience with the Docs as Code/Docs like Code approach to documentation, writing Markdown-based content, working in an Agile environment, and using source control systems, especially Git
What the job involves
- Would you like to write technical documentation that helps people use Postman to design, build, and test API projects
- We are currently looking to expand our docs team with a senior tech writer who can learn API skills and synthesize that understanding into resources that help our incredible community succeed with Postman
- Check out the Learning Center to see the kind of content you’ll be working on
- Over 35 million people use Postman, not to mention over 500,000 organizations around the world
- We are in need of a Senior Technical Writer who can help deliver reference and learning material to our extremely broad user base
- Postman is used by everyone from experienced software engineers to people with no technical experience at all
- If supporting this variety of learners sounds like the kind of challenge you’d like to tackle, apply to join us!
- Own the docs for your dedicated feature set—you’ll be responsible for documenting a specific area of the Postman product and will drive all docs efforts around it
- Plan documentation in conjunction with product release cycles—you’ll work with engineers and product managers to learn about a feature from specifications, user research, and most importantly through your own hands-on experimentation with the product
- Carry out editorial reviews on your docs teammates’ drafts—you’ll be providing constructive feedback that helps your colleagues to grow, as well as receiving it
- Deliver high-quality, accurate documentation that acts as an effective learning resource, aligns with content strategy guidelines, and represents the Postman product to community and customers
- Liaise with stakeholders across the company to establish and address docs needs
- Mentor other writers at Postman to teach them about processes and best practices for developing best-in-class documentation
Our take
Postman is a SaaS collaboration platform designed to streamline API development teams. APIs serve as the backbone for communication and data sharing across numerous applications, playing a pivotal role in today's device-centric landscape. The platform offers tools for testing, version control, and documentation, ensuring the efficient production of APIs.
Initially founded in Bangalore, Postman has since relocated its headquarters to San Francisco. With a prestigious clientele including X, Shopify, and Intuit, the platform boasts over 15M developers worldwide. Postman actively engages with the API developer community through various initiatives, such as hosting hackathons with enticing cash prizes.
The growing reliance on APIs to fuel digital transformation, compounded by the widespread shift to remote work and digitalization, underscores their critical importance. Moreover, the sensitive nature of APIs, given the data they transmit and the potential security risks, accentuates the need for robust development practices. Hence, Postman has thrived as companies seek to develop secure APIs efficiently to meet evolving demands.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Health care: Based on where you're located and the plans available there, you can have up to 100% of your and your family's premium costs covered by Postman, or receive a generous monthly allowance to supplement existing medical coverage
- Unlimited PTO: All full-time Postman employees have unlimited paid time off (PTO). We strongly encourage everyone to exercise this benefit to ensure that personal and work lives remain well-balanced, healthy, and fully charged. Your body, mind, spirit, and loved ones will appreciate it!
- Supporting healthy meals: We want to ensure you eat healthy each day. It's why we provide a taxable monthly stipend so that you can be nourished throughout the week
- Play well, be well: We're serious about your wellness. Whether it's a boxing club membership, hula classes, or a longboard, we're here to cheer you on to get out and get moving. We'll reimburse you for activities and items that bring you joy through our wellness and fitness program
- A room with a view: We want you set up for success! To help make your home office comfortable, we'll provide a one-time reimbursement for your office set-up and headphones. Internet and phone costs are also reimbursable on a monthly basis
- Career development: We support your career development by providing access to unlimited courses on Udemy and a book allowance. Enhance and uplevel your skills, and even learn something completely new!
Company values
- Create with curiosity: We repeatedly ask, “Why?” and challenge best practices. Asking “Why?” and “Why not?” is how we start each experimental journey, with a willingness to fail until we succeed. At Postman, no star is too far to shoot for
- Earn trust: We seek input first and listen before taking action. We're always open to perspectives because a diversity of thought and discussion improves our chances of discovering the best solutions
- Embrace constraints: We see constraints as an opportunity to be creative and resourceful with the people and tools we have available to us
- Win together: We count on each other, always offer help, and focus on solutions. We are a hybrid workplace spanning the globe, but Postmanauts are part of a tight, trusting community that appreciates each person's contributions toward Postman's mission
- Own & deliver: We learn from our mistakes and adapt with ease. We push ourselves to take bold but smart risks, and we celebrate failures for the learnings we gain as a result
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Abhinav Asthana
(CEO)They began their career as CTO of BITS360, which they co-founded in 2007, before co-founding Grayscale Design and TeliportMe. They used this entrepreneurial experience to co-found Postman in October 2014, aiming to simplify API development.
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