Senior Solutions Engineer, Sprout Social

• Sprout Social is looking for a collaborative Senior Solutions Engineer to support our Enterprise sales team who is sales and marketing savvy, has a confident presence, and loves working with prospects and customers in a fast-paced environment
• 5+ years of tech/SaaS experience in a Solutions Engineer role partnering with Account Executives and selling into Enterprise customers
• Experience demonstrating a software platform (making presentations)

Desirable

• Joining the Sales and Success team is an opportunity to accelerate your career
• We’re a winning team of sales professionals and support the leading social media management platform for businesses
• Not only do you get to work alongside some of the sharpest minds in the industry, but you also get to work with some of the biggest brands in the world ​​, including DoorDash, General Mills, Trello, Make-A-Wish Foundation, Edelman, and Blue Cross Blue Shield
• And the real kicker
• You get to design your career and follow the path that’s best for you
• Wherever you want to go, we’re committed to helping you get there
• Be the technical counterparts to our Account Executive team, working collaboratively with your peers in a customer-facing environment
• Serve as a product expert within SaaS based applications or Social Intelligence
• Break down complex topics and make them easily digestible to your audience
• Have a natural technical curiosity and can understand the sometimes complex changes and discussions around the network APIs
• Within 1 month, you’ll plant your roots, including:
• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization
• Partner with the Manager of Solutions Engineering to define key success metrics for your role and how you will measure against them
• Shadow Solutions Engineers on calls and demos to learn sales strategies and positioning
• Dive right into our platform to learn about what makes our platform unique and why customers love our solutions
• Learn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions
• Complete a demo and written certification to ensure comprehension
• Within 3 months, you’ll start hitting your stride by:
• Regularly meet with your Account Executives to define a relationship that ensures seamless communication and coordination on all net new business generation and expansion opportunities
• Begin to conduct demos on your own with minimal oversight. You will consult with prospects and customers to identify their business goals and objectives and translate their needs into actionable next steps
• Within 6 months, you’ll be making a clear impact through:
• Be highly confident in demoing our platform and will apply the “Demonstration to Win” methodology for all of your demos
• Fully grasp the various use cases for social media - brand awareness, customer care, lead generation, etc
• Successfully position our solution against any number of competitors
• Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features, and platform enhancements to help our customers realize their full potential and accomplish their goals
• Within 12 months, you’ll make this role your own by:
• Be someone who is held in high regard by their peers and the Account Executives you support
• Be a contributor to the broader Solutions Engineering team and help to create training materials for the Sales team and onboard new Solutions Engineers
• Of course, what is outlined above is the ideal timeline, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager