Product Support Specialist, Galileo
$80-95k
Online doctor consultations
Job no longer available
Online doctor consultations
501-1000 employees
Job no longer available
$80-95k
501-1000 employees
Company mission
To enhance quality of care, reduce costs, and improve outcomes by bringing great doctors closer to the people who need them.
Role
Who you are
- You are skilled in process improvement, designing and implementing standardized processes that enhance operational effectiveness and drive continuous improvement across diverse teams
- Your exceptional stakeholder management skills enable you to centralize and ensure consistency in product information across departments
- You are adept at managing change and engaging stakeholders in complex environments, fostering collaboration and alignment toward common goals
- You have successfully driven the adoption of new processes and training programs, ensuring managers and their teams effectively absorb and utilize them
- You can influence and communicate with diverse audiences
What the job involves
- As a Product Specialist at Galileo, you will play a critical role in driving the success of our digital product suite
- You will be the subject matter expert on our full suite of products (including expert use and patient-facing systems) and provide tier-one support for our Patient Support Associates, Clinicians, and business users
- You’ll partner with Product Managers, Engineering Managers, and Product Design to build and maintain a product resource library, conduct live product training, and create structure for in-the-moment troubleshooting before, during, and post-launch
- You’ll use your exceptional synthesis abilities to summarize qualitative and quantitative feedback in a highly actionable and clear way for our product managers, product designers, and engineers
- As the subject matter expert for our digital product suite, you’ll provide tier-one support for all internal Galileo constituents
- Write, design, and present product training materials in conjunction with division leaders
- Write and maintain product explainers/training resources on the Galileo intranet
- Act as the primary support partner for clinical and business stakeholders during the go-to-market and post-launch phase (e.g., in Slack, email, Zoom)
- You’ll provide real-time support that adapts across different departmental needs, including clinicians, business users, and Patient Support Advocates
- You’ll synthesize qualitative and quantitative product feedback with attention to detail and clearly communicate it back to our Product Management and Design team to inform strategic planning
Our take
Due to time, language barrier, transport and financial constraints, many Medicaid users in America find it difficult to actually see a doctor for their ailments. Galileo was founded by Thomas Lee as a digital and in person strategy to improve medical care and customer service, providing communication with medical practitioners and aiming for faster medical access than other Medicaid packages can offer.
Utilising not only medical but software expertise, Galileo not only provides 24 hour access to medical professionals for its users, but also consults with businesses and medical care packages to ensure the best care models for their respective customers too.
In order to boost its network, the company announced its partnership with Wellcare in 2023. As part of this, Wellcare Medicare Advantage members will have access to Galileo's expert primary and multispecialty care providers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Apr 2023
$0.2m
SEED
Total funding: $0.2m
Company benefits
- Medical / Dental / Vision insurance
- Flexible Spending Account
- Health Savings Account
- Company paid STD/LTD, AD&D, and life insurance
- Up to 12 weeks of paid parental leave
- 401K with employer match
- Paid time off
Company HQ
Civic Center, New York, NY
Leadership
Tom X Lee
(CEO)Previously CEO & Executive Chairman of One Medical Group, and currently President at Lightbox
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