Cloud Account Manager, Grafana Labs
Spanish Speaking
£43-46k
OTE
+ Equity
The open and composable observability platform
Job no longer available
The open and composable observability platform
1001+ employees
Job no longer available
£43-46k
OTE
+ Equity
1001+ employees
Company mission
To unite data, no matter where it lives, and empower its users to analyze, take action, and make smart decisions.
Role
Who you are
- Located in the UK
- 1+ years of technical experience, ideally with Open Source technologies, or in the Metrics/Monitoring/Observability space
- 1+ years of sales experience within Saas space or Open Source technologies
- You understand basic sales motions & GTM organization. Able to use MEDDPICC and Command of the Message in commercial conversations
- We are a remote first company so you should be experienced and skilled at working remotely with an international team
- Prior Startup experience is a bonus, we look for individuals who are able to work in a fast paced environment and switch between multiple tasks each day
- You will need first class written and oral communication skills both to collaborate with our remote first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products
- You enjoy learning new technologies and will roll up your sleeves to learn how things work
- You will love solving complex technical challenges and building relationships with our customers
- You will need to be self-motivated, detail-oriented, and enjoy continuously learning. You will be able and willing to develop a strong knowledge of our infrastructure and products
- Ability to multitask within a fast moving startup environment
What the job involves
- The Cloud Account team works closely with our month to month customers to understand their goals with Grafana, support their use case, and identify revenue expansion opportunities for the business.
- For our users, the Grafana CAM is a partner who understands their business and our products to align them with the best resources available. When needed the Cloud Account manager understands the roles of our cross functional colleagues and connects users with the correct support
- Cloud Account Managers will align to a book of accounts within our self-serve users to ensure their success within our month to month offerings and support their growth. You’ll achieve this by leveraging product data and usage insights to engage with customers at specific points of their Grafana journey
- Our Cloud Account Managers support our customers while they utilize our month to month subscriptions. Should a contract opportunity arise, you will work closely with sales to transfer the opportunity to our commercial team
- Proactively manage a book of business to drive product adoption and revenue growth through outbound prospecting and inbound leads
- Effectively communicate Grafana Labs value proposition to increase sales and expand existing customer footprints
- Manage pipeline including activity for sales opportunities within Salesforce
- Collaborate with Cloud Success Engineering to advance existing opportunities and build incremental revenue
- Drive expansion revenue opportunities based on product usage and needs uncovered during customer interactions
- Become a subject matter expert on Grafana Cloud, understanding our product, pricing, and technology to support our customers
- Enjoy building and iterating on our sales assist framework in order to provide business and technical value at scale
- Maintain a high level of professionalism, empathy, business, and technical acumen across multiple customers at one time, connecting trends and themes as you go
- Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
- Enjoy problem solving to understand what your customer is looking to resolve, mapping solutions to the gaps and outlining the value against the proposed solution
- Work with the team to enhance customer documentation and create internal enablement material
Our take
Observability plays a crucial role in software development, where dashboards are pivotal for monitoring the health of IT infrastructure across an organization. However, for developers, the frustration of spending unnecessary time navigating between different dashboards to find the latest information detracts from valuable programming time.
Grafana collaborates closely with its clients to create customizable observability platforms, striving to enhance efficiency in observability. Its offerings include cloud-based data structures, dashboards, API plugins, and collaboration tools. Currently, Grafana boasts over 25M users globally, with a customer base exceeding 5,000, including prominent names like Bloomberg, PJ Morgan Chase, eBay, PayPal, and Sony.
While Grafana provides free plans with a simplified tool package, the Grafana Enterprise Stack offers customized observability solutions on a monthly subscription basis. The company's ongoing strategy revolves around continually improving Grafana to meet users' demands, enhancing functionality with each iteration, and fostering community engagement by enabling users to share their Grafana dashboards with the broader open-source community.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
49% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2024
$270m
SERIES D
Apr 2022
$240m
SERIES D
Total funding: $805.2m
Company benefits
- Vacation: Balance is key. Our team enjoys 30 days of paid vacation each year on top of national holidays, parental leave, and sick leave. We also take a breather on a number of Grafana Shutdown Days each year
- Healthcare: We’re proud to provide health coverage or stipends for our colleagues in the US, UK, Canada, the Netherlands, Sweden, Singapore, and India
- Retirement planning: There’s no time like the present to start saving for your future. We make employer contributions into the pension pots of our team members in the US, UK, Canada, the Netherlands, Sweden, and Germany
- Professional development: On top of a $1,500 annual learning and development stipend, Grafanistas have thousands of on-demand courses at their fingertips to help them grow professionally. Want to attend a conference or training? Go ahead. Just pass on what you learned
- Work location: Vast majority of our roles are fully remote, focused on hiring the best talent and allowing you to perform from the comfort of your home. If you fancy a change of scene, we’ll also reimburse you up to $175 a month for a personal co-working space
- Choice of tech: There’s no one-size-fits-all when it comes to the tech required to do your job. Choose the laptop and accessories you need when you join us, and we’ll refresh them every three years
- Mindfulness: When you join the team, you can sign up for a complimentary subscription to Headspace to take advantage of the benefits of mindfulness and meditation. Our wellbeing resource group also organize sessions run by fellow Grafanistas or external trainers
- Paid parental leave: Grafana offers paid parental leave to all eligible new parents. This offers Grafanistas time to bond with and care for their children in the first year after birth or adoption
- Global Employee Assistance Program: We offer all team members a 100% confidential support service with 24/7 365 access to professionally qualified counsellors and specialists
Company HQ
Financial District, New York, NY
Leadership
Raj Dutt
(Co-Founder & CEO)Currently a Board Member at NSONE. Previously founded Voxel where they served as the CEO for 12 years. They also served as the Senior Vice President of Technology at Internap Network Services.
Torkel Ödegaard
(Co-Founder)Graduated from Mälardalen University with a Master's in Computer Science. Founder of Coding Instinct. Previously worked as a Consultant at H&M, Avega, and Ebay.
Anthony Wood
(Co-Founder)Previously worked at Visa and Voxel as a Senior Systems Engineer. They also have Systems Engineering experience at PalVision and iiNet.
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