Partnership Support Specialist, Grow Therapy
$21.63 - $23.08 USD per hour. + Equity opportunities
Tech-enabled mental health group
Open for applications
Tech-enabled mental health group
1001+ employees
Open for applications
$21.63 - $23.08 USD per hour. + Equity opportunities
1001+ employees
Company mission
To fundamentally transform mental healthcare accessibility.
Role
Who you are
- You are able to work Monday-Friday, 12pm-9pm EST
- You have at least 2 years of experience in customer support (healthcare billing a plus)
- You have at least 1 year of experience assisting customers over the phone, via live chat, and email support
- You can easily pivot and multitask
- You can adapt easily to an ever changing environment
- You have very high attention to detail
- You desire to work in a contact center environment
- You take initiative and have a can do attitude towards investigating and solving problems
- You are a naturally empathetic individual
- You have experience with and knowledge of health insurance/billing
- You stay cool, calm and collected under intense interactions
- You have a consultative and empathetic attitude
- You have an intermediate level of technical understanding
- You have experience working with large databases and multiple tools simultaneously
- Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings
What the job involves
- We are looking for a Specialist I, Partnership Support to join Grow Therapy! This position will be part of the Payor Partnership Support Team providing a best in class experience to our Payor Partner Clinicians and Clients
- You’ll be part of a remote-friendly team of 13-15 teammates, reporting directly to the team’s manager
- This position requires a work shift of Monday-Friday, 12pm-9pm EST
- Answering live calls, chats and emails from our clinicians and clients
- Collaborating with other teams within Customer Operations to help solve roadblocks for our stakeholders
- Working with the RCM and Engineering teams to find resolutions to bugs and billing issues
- Meet with your manager to discuss QA, accept feedback and improve communications
- Employment Type: Full Time, Non-Exempt
Our take
Mental health issues affect about 20% of Americans, so there’s an immense need for qualified mental healthcare in the US. However the vast majority of therapists don’t accept insurance due to the prohibitive administrative workload involved. This leaves therapy out of reach for many Americans. So it’s no surprise that the Grow Therapy platform has seen skyrocketing popularity since it was founded in 2020.
Grow Therapy helps therapists open their own in-network practices, providing the technology, support, and resources to tackle the extra operational workload that would allow them to take insurance. It’s live across a number of states, and works in partnership with all the major insurance payers including Humana, Aetna and Cigna.
The company is competing with larger rivals like Alma and Quartet Health, but this should be a big enough market for several major participants. Grow has secured good funding which supports the launch of its enhanced measurement-informed care system, which will help improve the care experience for clients and providers and make value-based behavioral care accessible for more patients.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
208% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2024
$88m
SERIES C
Sep 2022
$45m
SERIES B
Total funding: $148m
Company benefits
- Winter break: Unlimited PTO and a week off in December to recharge
- Wellness stipend: $300 to spend on things that helps you take care of yourself
- Mental health break: Take 2 hours every week to journal, exercise, or sleep in
- Learning stipend: $500 to spend on things that helps you grow in your career
- Meals on us: Lunch and dinner in office to fuel your body and your mind
- Remote office setup: $1000 stipend for remote employees to equip your home office
Company HQ
Midtown Manhattan, New York, NY
Leadership
Jake Cooper
(Co-Founder & CEO)Previously CFO at Campus Enterprises, before moving into investment at Apollo Global Management and then Blackstone.
Alan Ni
(Co-Founder & CTO)Worked as a product manager at Google, HVF Labs, and then Stripe.
Manoj Kanagaraj
(Co-Founder & CSO)Was a Venture Fellow at Harvard Innovation Labs (Harvard University).
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