AI Automation & Agentic Systems Engineer, Monotype
$130-155k
Office located in Woburn, MA
Typeface design company
Be an early applicant
Typeface design company
1001+ employees
Be an early applicant
$130-155k
Office located in Woburn, MA
1001+ employees
Company mission
To deliver the design assets, technologies, and expertise required for brands to build authentic, memorable experiences at every possible touchpoint.
Role
Who you are
- Bachelor’s degree in Information Systems, Business Technology, Computer Science, MIS, or a related field preferred
- 3+ years of experience in IT administration, business systems analysis, automation, workflow configuration, or related technical operations roles
- At least 1 year of hands-on experience working with AI tools, AI automation platforms, or LLM-powered workflows
- Experience configuring and orchestrating AI agents or automation workflows using low-code/no-code tools rather than traditional software development
- Strong understanding of business process automation and the ability to translate operational needs into scalable workflows
- Familiarity with workflow orchestration, integration, and connector platforms such as MuleSoft, Boomi, Workato, Zapier, UiPath, or similar technologies
- Experience integrating enterprise systems and applications using APIs, connectors, and automation platforms
- Comfortable working across SaaS and enterprise tools such as Salesforce, Slack, Teams, SharePoint, SAP, or Workday
- Strong systems-thinking and problem-solving abilities with a focus on automation and operational efficiency
- Ability to work cross-functionally with business stakeholders and technical teams to implement practical AI-driven solutions
- Excellent communication skills with the ability to explain technical workflows to non-technical audiences
- Experience with AI technologies can be emerging/newer experience; practical implementation and curiosity are valued
Desirable
- Builder mindset with strong curiosity around AI automation and agentic technologies
- Comfortable navigating ambiguity and evolving business requirements
- Self-directed with the ability to work independently and take ownership
- Interested in improving operational efficiency through automation and AI-enabled workflows
- Experiment-driven mindset with a willingness to continuously learn and adapt to emerging technologies
What the job involves
- We are seeking an AI Automation & Agentic Systems Engineer to help transform enterprise workflows through AI-first automation and intelligent agent orchestration
- In this role, you will partner closely with teams across the organization — including GTM, Finance, Legal, HR, Support, and Customer Success — to identify high-impact automation opportunities, redesign manual processes, and implement scalable AI-driven solutions
- You will build and orchestrate intelligent agent systems using modern LLM platforms, orchestration frameworks, retrieval architectures, and enterprise integrations. This role requires a unique blend of systems engineering, AI architecture, workflow design, and product thinking
- This is a highly cross-functional, hands-on engineering role ideal for someone who thrives in ambiguity, enjoys solving operational complexity, and is passionate about applying AI to real-world business challenges
- Design and configure AI-driven workflows and multi-agent automation systems that streamline and orchestrate business processes
- Build and manage AI automations using low-code/no-code orchestration platforms such as n8n, Workato, UiPath, Zapier, Make, AWS Bedrock, Watsonx, and emerging AI agent tools
- Configure AI agents, integrations, and workflows across enterprise platforms and internal business systems
- Translate business and operational requirements into scalable AI-enabled automation solutions
- Connect systems and tools using APIs, connectors, integrations, and workflow automation technologies
- Support integrations across platforms such as Salesforce, SAP, Slack, Teams, SharePoint, Workday, and other enterprise applications
- Leverage AI platforms including OpenAI, Anthropic, Gemini, Azure OpenAI, and related tooling to support intelligent automation initiatives
- Help implement Retrieval-Augmented Generation (RAG) workflows and enterprise knowledge retrieval capabilities where applicable
- Establish operational processes, monitoring, and governance practices to ensure reliable and effective AI automations
- Collaborate with business stakeholders, IT teams, and operations leaders to identify automation opportunities and improve workflows
- Contribute to the company’s evolving AI automation and orchestration strategy through continuous improvement and experimentation
Our take
Monotype is a giant in the typeface industry, with well over 100 years in the business. It owns the rights to over 10,000 fonts, including A-list players like Helvetica and Times New Roman. Whilst typeface creation might not seem to be the booming industry it once was, Monotype is carving out some interesting new development opportunities in the hopes of further growth.
As more major organizations go digital, and go global, they need to carry their house image across a growing number of diverse markets (and languages) and render the fonts in high definition. Monotype has been developing a strong reputation for designing multi-lingual brand identities - for example, for the city of Dubai - but also works with Google to bring hundreds of historically unrendered fonts online.
In this way, Monotype is smartly transitioning from a designer/developer of contemporary fonts to a facilitator helping brands to expand globally and into the digital space. With offerings in place to provide this service to fast-growing industries like gaming and online streaming, Monotype is hitching its wagon to hugely lucrative markets.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
22% employee growth in 12 months
Company
Company benefits
- Extensive development and training offerings
- Highly engaged Events Committee to keep work enjoyable
- Competitive Medical, Dental, and Vision Coverage to meet all your healthcare needs
- Flexible work arrangements and unlimited vacation and sick time
- Generous 401k match to save for your future, and so much more!
Company HQ
Woburn, MA
Leadership
Ninan Chacko
(CEO)Has held a range of senior leadership positions, including Senior Vice President at Sabre Holdings, CCO of Worldspan, CEO of PR Newswire, and CEO of Travel Leaders Group. Serves on the board at Leaders' Quest and TripFactory.
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