Customer Support Intern, Reveal
Office located in Rue Laffitte, Paris
Revenue generation platform
Posted today
Revenue generation platform
21-100 employees
Posted today
Office located in Rue Laffitte, Paris
21-100 employees
Company mission
Reveal’s mission is to empower B2B Partnerships to drive tangible ROI.
Role
Who you are
- At least a Master's Degree
- At least 6 months of experience in SaaS / Tech industry B2B
- Familiar with the partnership environment
- You speak fluently English
- You are located in Paris
- You have experience with CRM
What the job involves
- The Services Team supports both the Crossbeam and Reveal users (free and paid) and our peers, by providing them with :
- Product and technical expertise across all channels
- Scalable approach for enablement (content and resources)
- Use-case focused recommendations
- Extra professional services to facilitate timely customer adoption and ensure complete satisfaction in a friendly professional way
- Working closely with the Services team, you will have the opportunity to gain practical experience, enhance operational skills, collaborate with multiple teams, and develop robust technical skills across various SaaS platforms
- This job will report to Delphine Le Person - Services Team lead
- Anything that brings value to the company and can help you develop reusable skills
- Manage various projects of discipline within the Global Customer Success and Service Department that will positively impact the team’s strategy for current and new partners
- Assist free users on their activation journey to maximize engagement
- Support free and paid users through our support portal
- Help with the technical setup of the Crossbeam premium features
- Assist with the Customer onboarding process by accompanying them throughout their journey with presentations, setups and meetings
- Provide unprecedented customer service and a superior level of productivity and responsiveness
- Be responsible for performing integrations and checking them, and assist the team and their customers with necessary setups and possible improvements
- Help connecting companies with other partners
- Assist with the creation of our user guide on Notion and Intercom, finding and implementing “quick wins” to engage our users even more with Crossbeam, creation of KPI reports
Application process
- HR interview - 30 minutes
- Interview with the hiring Manager - 30 minutes
- A live case study session with the Manager and the Implementation Senior Associate - 30 minutes
- Culture Fit interview with team members - 30 minutes
Our take
Reveal helps partnership, marketing, and sales teams within a business pool their CRM data, compare insights across different companies, and ultimately increase their win rates. Its product integrates across major tech stack components like Slack, Salesforce, and Hubspot, and helps expand a company’s network to identify and pursue new leads.
The hope is that sales teams will increasingly begin to adopt an open collaboration model, relying more heavily than ever on shared data and technology. It’s certainly the case that the boom in available data - crucial to an effective sales and growth strategy - weighs heavily on individual teams, and a shared approach to insights and analytics will certainly ease the load.
With Reveal, sales teams are able to adapt to this increasingly collaborative manner of working, that is likely to prove the most effective way forwards. With a founding team of successful startup launchers and project managers, the company has the voice and expertise to push this potentially groundbreaking and exciting concept into broader adoption.
With strong funding at its back, the company will support an increasing headcount across the business, as well as invest in further product development. Its recent acquisition of PartnerHacker, a media platform focused on the partnership ecosystem, marks a major milestone in bringing its new "Nearbound" concept to market - a Go-To-Market strategy that will "bring partner intel and influence to every step in the customer journey".
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
40% female employees
25% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2022
$50m
SERIES A
Sep 2020
$3.1m
SERIES A
Total funding: $53.9m
Company benefits
- Work from anywhere - on-site in Paris, 100% remote or from anywhere
- A Macbook and everything you need to be productive
- If you work remotely, we'll provide you with the necessary equipment (screen, desk, chair, Bluetooth headset etc.)
- Opportunity to join an ambitious start-up at an early stage
- Paid holidays and PTO
- Flextime
- Competitive benefits package (Alan coverage etc.)
- Strong company culture and inspiring individuals to work with!
- A deep dive into a project with experienced entrepreneurs, who are looking for excellence
Company values
- Trust: We know that feedback and open communication are the keys to progress
- Action: We do what we say, not just say what we'll do
- Impact: All our efforts are directed towards accomplishing the company's goals
- Diverse and Inclusive: Reveal is composed of a rapidly growing and diverse group of individuals. Our team members originate from around the world including, but not limited to the United States, Canada, the United Kingdom, Morocco, and France
Company HQ
Place Vendôme, Paris, France
Articles
Leadership
Gautier Machelon
(Co-Founder)Previously co-founded MyTraffic and Work4, and continues to serve there alongside work at Reveal.
Simon Bouchez
(Co-Founder & CEO)Long-term CEO of Multiposting, before leaving to serve as VP of Product Management at SAP. Was also a Techstars mentor.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity, Equity & Inclusion at Reveal
Jason Holness (Talent Acquisition Manager)
- Like many, the founders of Reveal strongly believed that the success of a company was based on the talent that made up the company. They knew that the best talent was available globally, and found opportunity in the pandemic to follow this intuition. What initially was an effort to have a large talent pool ultimately led to a company that spans over 6 time zones. The people who live in these time zones differ significantly. Because of this, Reveal created a DEI policy early on to continue to have access to the greatest talent around the world and ensure that talent would be able to grow their careers within the company.
- We include gender-inclusive wording in our job ads; we don't require specific experience that privileges higher socioeconomic backgrounds; we are deliberate in our sourcing efforts; we take a structured interview approach when screening candidates, which is proven to reduce bias; and a varied interview panel.
- We train our hiring managers and recruiters to work on their bias and understanding of differences. We recognize the existence of unconscious bias and make an effort to minimize it by implementing a recruitment scorecard based on factual information on the candidate's competencies.
- From onboarding, we encourage our team members to speak freely. Each pillar of our company values in some way champions and embodies the necessity for open communication.
- We share a monthly communication which includes DEI content and resources. We also host DEI Workshops on a quarterly basis.
- We've decided as a company to have a global approach to paternity, maternity, and adoption leave to take the maximum benefits from every country we are implemented in.
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