Customer Success Manager, PartnerStack
+ Employee Stock Option Plan
Partner relationship management platform
Open for applications
Partner relationship management platform
201-500 employees
Open for applications
+ Employee Stock Option Plan
201-500 employees
Company mission
To change the way companies reach customers through channel sales.
Role
Who you are
- You’re passionate about working closely with our clients to maximize the value they are getting out of PartnerStack
- You’re driven by understanding a client’s business goals and digging deep into their solution and providing insight and recommendations to help them achieve success
- 2+ years experience in customer success, customer experience or related roles
- Understands SaaS business and has an interest in keeping up with the industry
- Enjoys building relationships and cultivating positive client experiences
- Focuses on new and effective ways to provide value to the client
- Approaches problems with a creative mindset and is solution oriented
- Thrives in a fast paced environment and is able to learn on the job
What the job involves
- Focus on understanding the client's business needs and goals
- Provide strategic consultation on best practices
- Facilitating product training on PartnerStack functionality
- Monitoring product adoption and engagement
- Driving retention by demonstrating client successes to date and future opportunities
- Identifying any risks to the client's stated business goals
- Advocating on behalf of the client internally
- Expanding business by coaching clients in additional opportunities for growth
- Providing an exceptional level of service that turns clients into advocates
Our take
The benefits of having a partner program are huge - from the increased sales growth to reaching new markets, all the while keeping costs low. At the time PartnerStack was launched, there were no Partner Relationship Management (PRM) platforms offering to pay out partners, automate emails, track more than one conversion per customer, or run more than a single partner program.
PartnerStack was built as a partnerships platform aimed at supporting B2B SaaS companies in building and scaling their partner channels. As the only PRM platform built specifically for this market segment it has proven to be popular and their client list includes Vimeo, DoorDash and Freshworks, to name a few.
Despite an impressive level of investment funding, PartnerStack struggled somewhat with the market turmoil across 2022 and 2023. After making substantial cuts to its workforce it is now better aligned for current market conditions and is well positioned to resume its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-24% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2021
$29m
SERIES B
May 2019
$7.2m
SERIES A
Total funding: $38.4m
Company benefits
- Flexible working hours (in coordination with your team)
- High-quality health insurance, active from your first day
- MacBook shipped to you + budget for your peripherals of choice
- Regular social events, even while working remote
- Internal job postings and opportunities for promotion
Company HQ
Entertainment District, Toronto, ON
Leadership
Bryn Jones
(Co-Founder & CEO)Was a National Team Athlete of Canada for the swimming category. Also co-founded Pod in 2013.
Neil Chudleigh
(Co-Founder)Has experience in Raw Data Imaging and as a QA Analyst. Is Founder at superwhisper and was Co-Founder and CTO for Yunite.
Luke Swanek
(Co-Founder)With experience in Business and Economic Development, was also co-founder of Pod.
Margaret Jones
(Co-Founder & Advisor)Formerly a Senior Consultant, Co-Founder and a VP of Finance for 7thonline. Also has experience as a Finance and Business Advisor for Inner Analytics.
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