Forward Deployed Engineer, Parloa
DevOps
$217-248k
AI agent management platform
Open for applications
AI agent management platform
501-1000 employees
Open for applications
$217-248k
501-1000 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- 5+ years of professional experience in DevOps, infrastructure engineering, or a similar role
- A strong customer-first mindset, viewing the Forward Deployed Engineering team as your primary customer
- Proficiency in at least one scripting or programming language like Python, Go, or Bash
- Hands-on expertise with a major cloud provider (AWS, GCP, or Azure)
- Advanced knowledge of containerization and orchestration, specifically Kubernetes, Helm, and Docker
- Proven experience creating flexible CI pipelines with tools like Jenkins, GitHub Actions, or GitLab CI, and CD/GitOps workflows with tools like Argo CD
- A strong background in Infrastructure as Code (Terraform is highly preferred)
- Experience building self-service tools and platforms that empower specific development teams
What the job involves
- As a Forward Deployed Engineer, DevOps, your mission is to build and scale the dedicated infrastructure that powers our custom agent integrations for our most important customers
- You will be the key technical cornerstone of our team, empowering our customer-facing Forward Deployed Engineers to build, deploy, and manage bespoke client solutions with speed and confidence
- By creating a robust, automated, and self-service platform, you will directly enable the rapid delivery of high-quality, reliable custom services
- Design, build, and maintain the cloud infrastructure specifically for hosting custom services developed by the Agent Integration Engineering team
- Create flexible and reusable CI/CD pipeline templates that the integration team can easily adopt to automate the deployment of their services
- Champion Infrastructure as Code to create standardized, yet customizable, service environments, ensuring consistency and rapid provisioning for new integrations
- Manage a Kubernetes-based environment tailored for hosting a multitude of diverse integration services, focusing on security, isolation, and resource management
- Implement robust monitoring and observability solutions to provide the integration team with deep visibility into the performance and health of their specific services
- Serve as the primary DevOps partner for the Forward Deployed Engineering team, understanding their workflow, anticipating their needs, and removing infrastructure-related obstacles
- Develop automation scripts (Python, Go, Bash) to streamline the entire lifecycle of custom integration services, from creation to decommissioning
- Support and modernize legacy Azure infrastructure, helping transition workloads to a standardized, Kubernetes-based platform aligned with Parloa’s Engineering practices
Application process
- Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding, most recently in 2025, following a tripling of its revenue growth and a 2023 entry into the US market. This investment will be used to scale its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist at Welcome to the Jungle
Insights
140% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2026
$350m
SERIES D
May 2025
$120m
SERIES C
Total funding: $568.4m
Company HQ
Kollwitzkiez, Berlin, Germany
Leadership
Malte Kosub
(Co-Founder & CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 30 more jobs at Parloa