Client Retention Account Manager, Capital.com

Salary not provided

+ Annual Performance Bonus

Mid and Senior level

London

Trading platform & app

Be an early applicant

Trading platform & app

1001+ employees

FintechB2CTradingMobile

Be an early applicant

Salary not provided

+ Annual Performance Bonus

Mid and Senior level

London

1001+ employees

FintechB2CTradingMobile

Company mission

To empower individuals worldwide with the knowledge, tools, and confidence to make better financial decisions.

Job

Company

Role

Who you are

Strong understanding of financial markets and trading concepts (e.g. margin, leverage, order types).Previous experience in FX/CFD trading, brokerage, or client retention roles is highly advantageous
Excellent oral and written communication skills in English
Comfortable working towards clearly defined KPIs related to retention, reactivation, and client engagement
Strong problem-solving and conflict resolution skills
Ability to manage multiple tasks efficiently and prioritize effectively
A client-centered mindset with a dedication to providing outstanding service
Demonstrates a clear interest in and solid understanding of the financial markets
High level of reliability and integrity
Proactive, dynamic, and goal-oriented approach to work

What the job involves

We are a leading trading platform that is ambitiously expanding to the four corners of the globe
Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience
We deliver only the best, so we are always in search of the best people to join our ever-growing talented team
As our UK business continues to grow, we are expanding our team with a Client Retention Account Manager who will play a key role in strengthening long-term customer relationships
In this role, you will maximise client satisfaction and loyalty by delivering proactive, value-driven support, tailored guidance, and data-led insights across customer lifecycle
This is an evening-based role designed to support US trading hours, with typical working hours of 1pm–10pm UK time, Monday to Friday
Ensure client satisfaction and retention by maintaining professional and supportive relationships
Build and nurture strong relationships with both prospective and existing clients
Act in the best interest of clients by promptly addressing inquiries and consistently delivering top-tier service
Promote positive client experiences to encourage favorable reviews and feedback
Stay updated on the latest developments, products, and marketing promotions, and communicate this information effectively to clients
Develop and implement strategies to re-engage inactive clients. Collaborate effectively with other departments to ensure seamless operations and client satisfaction
Adherence to the company’s legal guidelines and compliance policies
Plan, organize, and conduct regular client meetings, as well as exclusive events such as sports events, concerts, and financial education sessions

Salary benchmarks

Our take

Historically, the wealth-building opportunities afforded by investment have been reserved for those who already have money to spare, but Capital.com is working to change this. The company supplies a trading platform for everyday people to access trading opportunities and training resources, harnessing the power of technology to do so.

Founded in 2016, Capital.com is now a global company, boasting year-on-year growth since it launched. Its platform gives users access to over 3,700 markets for investing directly in global stocks and ETFs, or trade derivatives across the world. Focused on removing the barriers of entry for trading, the company supplies 24/7 customer service, on top of learning tools such as rolling news feeds, access to a demo account, and a YouTube channel.

Capital.com is one of Europe’s fastest-growing investment-trading platforms and aims to continue its expansion whilst solidifying current operations. With an active and growing user base, that continued to grow despite a downturn in the market in 2022, the company is poised to maintain its successes into the future.