Sales Development Representative, Sprout Social

• We know experience is built in a number of ways. Even if your background doesn’t match the exact requirements, we encourage you to apply and share any relevant skills in a cover letter
• We’re looking for a customer-focused, highly motivated, and driven individual with a desire to grow and advance a career in sales. If you have a proactive customer first mentality with the passion to demonstrate Sprout’s commitment to being a joy to do business with, we’d love to talk to you!
• Relevant work/internship experience in sales - client-facing, consulting or marketing
• Ability to work from Sprout’s Chicago office at least three days per week (Tuesday, Wednesday, and Thursday) with the possibility of additional in-office days depending on business needs

Desirable

• Sprout Social is looking to hire a Sales Development Representative for the Sales & Customer Experience team
• The Sales and Customer Experience team shapes how Sprout powers the future of customer connection for today’s most innovative brands
• We sell and support the leading social media management platform for businesses, helping organizations unlock the full value of social. Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact
• You’ll join a high-performing, collaborative team made up of some of the brightest minds in the industry, working with iconic brands like Campbell's, Salesforce, Airbnb, and Equifax. Just as importantly, Sprout is a place where your growth matters. You’ll have the freedom to shape your career, explore new paths, and build toward what’s next, with a team that’s invested in helping you get there
• Generate new business by qualifying and nurturing inbound leads as well as participating in outbound campaigns
• Use inbound selling best practices to identify customer pain points while driving the value of our product
• Consistently learn and apply coaching related to sales strategy and processes
• Within 1 month, you’ll plant your roots, including:
• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization
• Partner with the Manager of Sales Development to define key success metrics for your role and how you will measure against them
• Begin developing familiarity with our business, platform, and applications, as well as our company’s key metrics
• Acclimate yourself with the day to day responsibilities of Sprout’s Sales Development team by shadowing team members, listening to recorded customer calls and working closely with our dedicated Enablement Manager
• Begin receiving inbound leads and start your three month ramp to full quota (primary metric is sourced opportunities)
• Within 3 months, you’ll start hitting your stride by:
• Create a professional and engaging first impression with our prospects
• Thoroughly qualify inbound leads and collaborate with Account Executives for a smooth prospect experience
• Prioritize leads and position relevant product features to solve business needs
• Run initial discovery calls to identify customer requirements and expectations in order to make tailored product recommendations
• Manage follow-up with calls-to-action to consistently build a sales pipeline
• Meet activity and pipeline goals on a monthly basis
• Consistently contact new leads with a sense of urgency and master clearing out your queue
• Within 6 months, you’ll be making a clear impact through:
• Consistently achieve your opportunity and revenue targets
• Become an expert in all things social media, including advanced listening and employee advocacy
• Have mastered the use cases of successful customers across different verticals and sophistication on social media
• Consistently reflect on your own skill and development gaps along with your Manager to identify personal and professional coaching areas
• Step up as a leader in the Sales Development organization by mentoring new hires
• Within 12 months, you’ll make this role your own by:
• Have mastered the necessary skills needed to work a consistent inbound funnel, including time management, sense of urgency, and prioritization
• Be a leader on the floor by sharing best practices and ways that you have been successful as an SDR
• Ready yourself for an Account Executive role by taking part in numerous mentorship and coaching opportunities to level up your career
• Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager