Senior Product Designer, Toast
Web Tools
$75-152k
Salary dependent on candidates location
Point of sale and management system for restaurants
Posted today
Point of sale and management system for restaurants
1001+ employees
Posted today
$75-152k
Salary dependent on candidates location
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- 4+ years of relevant product or web design experience, ideally within a B2B SaaS environment
- Exposure to designing for or with AI-powered features (chatbots, recommendation systems, generative content, personalization engines, etc.) — or strong enthusiasm and aptitude to grow into it
- Solid foundation in UI/UX principles, including interaction design, information architecture, and accessibility
- Comfort designing within real-world technical constraints and working closely with engineers to bring ideas to life
- A portfolio that shows thoughtful, user-centered problem solving — bonus points for conversational, adaptive, or AI-enabled interfaces
- Strong communication skills and the ability to clearly present design decisions to a range of stakeholders
- Ability to work through ambiguity, take feedback well, and iterate quickly
Desirable
- Are genuinely curious about AI and excited to explore what's possible in this space
- Like solving real human problems with emerging technology, not just chasing what's trendy
- Are comfortable taking a project from early exploration through to polished, shipped execution
- Enjoy close collaboration with engineers, PMs, and marketers to bring ideas to life
- Take ownership proactively, while welcoming direction on newer or more ambiguous projects
- Are deeply passionate about Toast's mission and excited to contribute to its growth
What the job involves
- As a Senior Product Designer on our Web Experience Design team, reporting to the Senior Manager, Web Experience Design, you'll design customer-facing AI features that help prospects find the right information faster, get their questions answered, and feel a more tailored connection to Toast throughout their journey.
- You'll partner closely with Web Strategy, Web Engineering, Marketing, and our AI/ML partners to bring these experiences to life
- Design and iterate on AI-powered features embedded in Toast's website, including chatbots, conversational interfaces, and dynamic personalization experiences
- Translate complex AI capabilities into intuitive, human-centered interactions that feel natural and build trust with prospects
- Partner with Engineering and AI/ML teams to understand model capabilities and constraints, and design within them
- Design personalization logic and experiences that adapt content, messaging, or layout based on visitor behavior, segment, or intent
- Prototype and test AI-driven concepts, using data and user feedback to refine interaction patterns pre- and post-launch
- Collaborate with Web Strategy and Marketing stakeholders to ensure AI experiences align with campaign goals, brand voice, and business priorities
- Contribute to and help evolve design patterns and guidelines for AI-enabled experiences across the web ecosystem
- Clearly communicate design rationale, prototypes, and outcomes to your manager and cross-functional partners
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes and puts an end to piles of paperwork by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based, customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as a comprehensive solution for restaurants of any size, saving restaurateurs from having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion, and since then, it has added more features to its product suite, including wholesale and catering order tools. Toast has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company HQ
Fort Point Channel Landmark District, Boston, MA
Leadership
Steve Fredette
(Co-Founder & President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(Co-Founder & CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(Co-Founder & CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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