IT Operations Manager, Snap
Americas & EMEA
$124-196k
Salary range varies depending on location. Plus equity in the form of RSUs
4+ days a week in office
Social media & camera company
Be an early applicant
Social media & camera company
1001+ employees
Be an early applicant
$124-196k
Salary range varies depending on location. Plus equity in the form of RSUs
4+ days a week in office
1001+ employees
Company mission
To empower people to express themselves, live in the moment, learn about the world, and have fun together.
Role
Who you are
- Bachelor’s degree preferred or equivalent experience
- 5+ years of experience providing support in a professional IT environment
- Ability to travel at relatively short notice, up to 30% of your time
- 3+ years of leadership or management experience
Desirable
- Someone that loves end user support and is passionate about delivering a world-class customer service experience
- Natural problem solver who enjoys identifying ways to make things better
- Experience with a ticketing system such as Jira
- Experience with client management systems: JAMF / Airwatch
- Strong OSX Mac experience
- Windows & Linux experience is a plus
- Experience with Google Apps Suite
- Experience with Hangouts, or other video conferencing solutions
- Basic to advanced knowledge of audio visual support
What the job involves
- We’re looking for a Manager, IT Operations Americas & EMEA to join Snap Inc!
- You’ll be a technical hands-on leader responsible for assisting local and remote staff with technical problems, such as Mac troubleshooting, Conference Room A/V support, and office network connectivity. You’ll help build our Americas & EMEA IT team and oversee day-to-day operations across Americas & EMEA
- You’ll also work collaboratively to define support best practices, drive adherence to process, and act as a strong lead for IT projects
- Supervise day-to-day IT support operations in Americas & EMEA
- Combine hands-on support with directly managing a team of technicians
- Document, track, and monitor problems to ensure resolution in a timely manner; act as final point of contact for technical or personnel escalations
- Work closely with IT leadership team on strategic initiatives
- Drive multiple information technology projects and drive project deliverables
- Develops ICs and manage performance; setting schedules, holding 1:1s, providing clear direction on tasks and projects, and delivering feedback
- Manage and triage incoming work for the region: tickets triage, project work, etc
- Maintain inventory of equipment and other IT assets
- Support our IT services: Google Apps, OKTA, Atlassian, etc
- Maintain relationships with multiple vendors in multiple countries
Our take
Snap is the social media giant that owns Snapchat, a social media mobile app released in 2011. Created to serve as a more emotive communication form than texting, the app has gained mass popularity, reaching upwards of 400 million daily users worldwide.
After rejecting a billion dollar acquisition from Meta (then Facebook) in 2013, Snap has found itself in competition with the social media giant, particularly with Instagram. Despite this, the company has marked a place for itself in the ever competitive social media space through developing features like a Discover tab, augmented reality lenses, in-app games, ads and monetisation options, as well as launching its paid service, Snapchat+.
Snap has so far not earned an annual profit since going public in 2017, but as Snapchat's user base has continually increased it has nearly closed the gap. Like other tech companies it suffered in late 2022 due to a surprise drop in advertising revenue, but has been rebuilding to its former trajectory since then. Given Snapchat's lasting popularity amongst young people, further success appears likely.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2016
$1.8bn
SERIES F
Mar 2015
$200m
SERIES E
Total funding: $2.6bn
Company benefits
- Paid maternity, paternity and family caregiver leave
- Adoption, surrogacy, infertility and fertility preservation benefits
- Backup child care coverage, caregiver assistance and digital maternity care support
- Short-term disability, long-term disability, life insurance and AD&D insurance
- Comprehensive medical coverage, including PPO, HSA and HMO options
- Dental coverage, including orthodontia benefits
- Vision coverage, including LASIK benefits
- Gym perks and discounts
- Team fitness classes, hikes and races
- Sports leagues
- Cooking and nutritional workshops
- Generous time off and leave programmes
- Meditation and yoga classes
- Emotional and mental health support programmes and apps
- Social gatherings, team outings and volunteering programmes
- Speaker series, classes and subscriptions to educational programmes
- Snap Inc. provides a 401(k) plan that allows you to save on a pre-tax, Roth and after-tax basis for your retirement (yes, we even have the Mega Backdoor option!)
- Rocket Lawyer memberships
- Financial education programmes
- Compensation packages that let you share in Snap's long-term success!
- Have a teammate going through a tough time? Lend them a hand through our internal Snap-a-wish programme! We'll work hard to make sure they get the support they need.
Company HQ
Sunset Park, Santa Monica, CA
Leadership
Evan Spiegel
(CEO)Graduated from Standford with a BS in Product Design.
Bobby Murphy
(CTO)Studied Mathematical and Computational Science at Stanford.
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