Senior Designer, Upstart

• 5+ years of professional experience in design and creative services
• Proven track-record of success leading and executing design across Lifecycle channels
• Comprehensive knowledge of channel-specific creative best practices for conversion and measurement
• Expert-level proficiency in design software (Adobe Creative Suite, Figma, etc)
• Bachelor’s degree in Design, Visual Communications, or related field, or equivalent practical experience

Desirable

• As Senior Designer of Lifecycle at Upstart, you’ll partner closely with the Product and Lifecycle Marketing teams, as well as your fellow Creative team members to create best-in-class experiences across the customer lifecycle, from future to current borrowers
• You’ll take ownership over how the Upstart brand shows up across email, push, rich push, SMS, and in-app surfaces, ensuring design excellence and consistency at every touchpoint
• You’ll elevate the craft of design, inspire creative excellence, and help move the brand forward with fresh thinking and purposeful execution
• Lead the creative vision and execution across email journeys, push notifications, SMS, and in-app surfaces, ensuring design excellence and consistency across all borrower touchpoints
• Create synergies across Lifecycle journeys by identifying gaps, optimizing design modules, and guiding the development of scalable systems that drive efficiency, consistency, and strengthen the brand
• Stay informed on Lifecycle testing results, applying learnings to future assets and proactively suggesting new creative tests to improve performance, execution, and brand affinity
• Partner cross-functionally and within Creative to concept, design, and deliver high-performing campaigns that integrate insights and testing outcomes to drive measurable results
• Maintain ownership of design best practices for Lifecycle channels, ensuring assets meet accessibility, usability, and technical standards while proactively identifying opportunities to enhance performance
• Help bring creative learnings and innovations back to the broader Creative team (and beyond) to drive cross-channel synergy and inform brand-level strategy