Senior Designer, Upstart
Lifecycle
$103.5-143.2k
+ Bonus, equity and Employee Stock Purchase Plan (ESPP)
More information about location
AI lending marketplace
Open for applications
AI lending marketplace
1001+ employees
Open for applications
$103.5-143.2k
+ Bonus, equity and Employee Stock Purchase Plan (ESPP)
More information about location
1001+ employees
Company mission
To enable effortless credit based on true risk.
Role
Who you are
- 5+ years of professional experience in design and creative services
- Proven track-record of success leading and executing design across Lifecycle channels
- Comprehensive knowledge of channel-specific creative best practices for conversion and measurement
- Expert-level proficiency in design software (Adobe Creative Suite, Figma, etc)
- Bachelor’s degree in Design, Visual Communications, or related field, or equivalent practical experience
Desirable
- Ability to manage multiple projects and timelines in a fast-paced environment
- Skilled in articulating design decisions and creative perspectives to non-creative stakeholders
- Experience collaborating with cross-functional partners and managing vendor or agency relationships
- Knowledge of AI-assisted design tools or emerging technologies that can enhance creative workflows
- Ability to approach challenges with curiosity, adaptability, and enthusiasm for creative problem-solving
- Knowledge of CRM and lifecycle marketing platforms such as Iterable or Braze
What the job involves
- As Senior Designer of Lifecycle at Upstart, you’ll partner closely with the Product and Lifecycle Marketing teams, as well as your fellow Creative team members to create best-in-class experiences across the customer lifecycle, from future to current borrowers
- You’ll take ownership over how the Upstart brand shows up across email, push, rich push, SMS, and in-app surfaces, ensuring design excellence and consistency at every touchpoint
- You’ll elevate the craft of design, inspire creative excellence, and help move the brand forward with fresh thinking and purposeful execution
- Lead the creative vision and execution across email journeys, push notifications, SMS, and in-app surfaces, ensuring design excellence and consistency across all borrower touchpoints
- Create synergies across Lifecycle journeys by identifying gaps, optimizing design modules, and guiding the development of scalable systems that drive efficiency, consistency, and strengthen the brand
- Stay informed on Lifecycle testing results, applying learnings to future assets and proactively suggesting new creative tests to improve performance, execution, and brand affinity
- Partner cross-functionally and within Creative to concept, design, and deliver high-performing campaigns that integrate insights and testing outcomes to drive measurable results
- Maintain ownership of design best practices for Lifecycle channels, ensuring assets meet accessibility, usability, and technical standards while proactively identifying opportunities to enhance performance
- Help bring creative learnings and innovations back to the broader Creative team (and beyond) to drive cross-channel synergy and inform brand-level strategy
Our take
Based in San Mateo, California, Upstart is piositioning itself as a leading AI lending marketplace, connecting millions of consumers with more than 100 banks and credit unions. In a market where credit access can be limited by traditional scoring methods, Upstart aims to make lending fairer and more accessible by using technology to better understand each borrowers true potential.
Upstart builds AI and cloud-based tools that help lenders approve more borrowers at lower rates. Its models analyze thousands of variables (not just credit scores) to predict creditworthiness more accurately. And through its platform, consumers can access personal, auto, and home-equity loans, as well as smaller "relief" loans, all through a seamless digital experience.
So far, its success is reflected in its high loan automation rate (over 90% of loans are fully processed without human intervention) and the billions in loan originations it has facilitated. The company continues to refine its AI models and expand its offerings, with the goal of helping lenders serve more customers while making borrowing easier and more affordable.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2019
$50m
SERIES D
Mar 2017
$32.5m
SERIES D
Total funding: $135.7m
Company benefits
- Comprehensive health plans
- 401k Plan
- Annual wellness reimbursement
- Disability insurance
- Generous vacation policy
- Flexible time off
- Parental leave
- Family forming benefits through Carrot
- Technology equipment budget
- Personal development budget
- Various clubs and extracurricular activities
- Catered lunches
- Fully stocked micro-kitchen
Company HQ
South San Mateo, San Mateo, CA
Leadership
David Girouard
(Founder & CEO)They started their career at Accenture and Booz Allen & Hamilton before working in Product Management at Apple and Virage. They left their role of 8 years as President of Enterprise at Google to found Upstart in March 2012.
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