UX Researcher, OKX

• Bachelor's degree
• 5+ years of experience leading research studies: planning, recruiting, executing, analyzing, and activating. We expect to hear examples of how your research influenced product and design team decision-making
• Solid understanding of primary qualitative and quantitative research methodologies such as usability tests, interviews, surveys, card sorting, tree testing, and know when these are best used. Additionally, you combine these with data sources like product data and support tickets to understand user needs holistically
• Excellent communication and facilitation skills, including educating the team about user research
• Strong problem-solving skills and ability to work autonomously in a fast-paced work environment
• Candidates with more experience will be considered as Senior UX Researcher
• Experience working with product teams (PM, Design and more)

Desirable

• Global Research at OKX is a team of 8 researchers across the world, we drive customer centricity and innovation for the company, by delivering customer voice and insights into all phases of product development to make products usable and useful
• We work in agile and embedded model, working very closely with product and design teams to implement our insights
• Identify research opportunities with product managers, product designers, content designers, and/or data analysts
• Build research panels and continuous user feedback loop
• Generate research roadmaps and secure consensus from stakeholders on scope and deliverable timelines
• Lead and execute a variety of qualitative and quantitative research projects from planning to facilitation to reporting
• Communicate research insights in credible ways to help teams understand the needs of our users